 banditws6Shrinking Time and DistancePremium
join:2001-08-18
Frisco, TX
 ·RoadRunner Cable
| Me too; this drove me nuts When I was on Verizon I'd get the same blasted thing. After I got an iPhone and moved to AT&T, my wife stayed on Verizon for a while and even she would get hit with the $1.99 phantom "data usage" fee...sometimes twice or even three times in a month.
Now, I know how easy it is to accidentally hit the wrong menu option (usually "My Account") and go to a Web-enabled area, then frantically hit the cancel button when you see the "Connecting..." screen. (By then it's too late; you've just blown $2.) So I called VZW and blocked mobile web on our account, thinking that would be the end of it.
Nope. 1.99 "Data Usage" charges kept showing up anyway! I'd call Customer Service, but they'd insist that I must have done something or the charge wouldn't be there. They conveniently could not tell me what date or time the charges were incurred, so I had no way to do a reality check.
Eventually I got so sick of this stupidity that when my wife's VZW contract was up I canceled and got her a Tracfone. She hardly ever uses her mobile anyway and she is much happier with a prepaid plan now.
Despite AT&T's tendency for epic failure on the technology side, I haven't had a single billing oddity since I've been with them. Yet...
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"I'll follow the law until it's just stupid." -Ted Nugent |
