Jaghar
join:2001-01-30
Painesville, OH | Same Here!!! Almost every month my wife has to call Verizon about the phantom charges. Even though my kid's phones have web access blocked/disabled, they still get those damn 1.99 charges. We were told that even though web access is blocked/disabled, if they hit a wrong button and try, they'll get a 1.99 charge for trying. It's the price of trying to authenticate...even though they'll be blocked. They always take the charges off of the phone.
Just a month or two ago, I had data charges on my phone which they almost refused to take away. Based on the amount, they accused me of downloading stuff off of the web and essentially called me a liar when I denied it. My phone locks itself, so it was no mistake and it didn't happen.
We also get "phantom" data charges quite often.
Verizon probably makes millions of dollars of this charge.
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We will always be much more human than we wish to be. |
Cogdis
join:2007-03-26
Floral Park, NY | They sure do. I'd bet less than 10% of customers have the energy to call about it and then 10% of those will still fight for the refund after Verizon lies and tells them the charge is legit.
I dumped Verizon for Sprint already (happy I did), but I always had these phantom charges right up until my last month. After I ported out I got one more bill for just the phantom charges since the regular monthly charges are paid in advance. So I paid that bill and finished with Verizon. |
