 fatnesssubtleJanitor
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| phony explanation In a followup report, Verizon insists to the paper that the charges are not intentional: "We don't want to zing stuff into people's bills in hopes they don't catch it," said Tang, who's in charge of services in Ohio, Pennsylvania and West Virginia. "We're not interested in charging customers for things they accidentally access. Our brand reputation is everything." Of the faulty explanations from Verizon's customer service reps, Tang said, "Clearly, you identified a training gap I have to address."
Systematic overcharges are a corporate decision. |
 mdttb
join:2002-02-12
Anaheim, CA | Recntly we've been getting hit with the data usage fee ever since we udpated two of our lines to a voyager three months ago. We have everything blocked don't use the web or download anything yet they can't tell us what we're connecting to get get charged...... Hogwash.
We were told to remove a couple of applications on the phone which we did still got charged for data useage. Now you would think when you have blocked applications (like web access, music and ring tones ect.) that you can't connect to the web ?
I think it's a scam !
A few years all three lines got charged for data useage on Christmas eve we had family over all day and no one used their phones at all that day.
I did get this from them that it was picture text messages BS ! We have unlimited text messages with pictures included ! |
DolganPremium
join:2005-10-01
Sun Prairie, WI Reviews:
 ·Charter
| reply to fatness
Agreed, it has nothing to do with the CSR training {though Verizon does not spend enough time/money on employee development} and everything to do with using an entirely outdated, PoS, Billing System. There is basically no in house IT Dept to deal with the issues, and VZ tends to outsource its software support/development to the lowest bidder. Ivan and his cronies are too fixated on "the Big Picture" and fail to realize it is made up of millions of pixels...many of which are failing.
*rant on*
Thank JAH that I no longer have put up with the constantly crashing software, sloganeering, suck up Craft Employees who stabbed their fellow Union Members in the back, Managers who had no Telecomm knowledge, the lack of any urgency to address any customer service issues, and an Executive Leadership that was more interested in maintaining obscene bonus levels at the expense of the customers and employees.
*rant off*
There is no excuse for the constant errors Verizon Billing has across the board. Hope this gets fixed for those being affected, but having worked at Verizon I know better than to count on a solution and expect to see more PR spin and lip service from Verizon. |
