how-to block ads
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| You can block it... Very simple:
Call up CS and tell them to block all data connections except for MMS. If they say they can't, then call your representatives - they would be VERY interested in this ghost charge and the fact that the company can't disable internet connectivity on their own (already locked down) devices.
Just go down the list of representatives until you find someone who is interested in your problem, eventually you will find someone who has the power (or interest) to do something. And if you can find enough people in your area that has this problem - trust me your reps can't ignore 10+ phone calls about the same problem from the same company (especially if you visit them in person!  ).
This seems to be a common theme in these kinds of reports, "the CSR said it wasn't possible so I just gave up". It may not be possible for THEM to do it, but I am sure someone somewhere has the ability to check some box that the CSR's can't. | |
hdspts
join:2006-04-03
Eatontown, NJ | said by k1ll3rdr4g0n:Very simple: Call up CS and tell them to block all data connections except for MMS. If they say they can't, then call your representatives - they would be VERY interested in this ghost charge and the fact that the company can't disable internet connectivity on their own (already locked down) devices. I received a $1.99 charge...apparently because I hit the wrong button and started the "browser" some months back ...apparently, I probably did it in the past and never knew, since data access used to count as airtime, but it was changed to be a separate charge based on amount of data downloaded when I got a new contract, as they explained to me.
My experience with the customer reps, however, was fine. They were able to tell me when I accessed the internet, and, upon being told it was unintentional, had the charge removed, and they were able to block it per my request, plus told me how to change the button that attempts to access it to another function. Right before I had it blocked, I did the same thing, which was during a subsequent billing month... I called again, explained what happened, and the charge was removed. | |
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