DolganPremium
join:2005-10-01
Sun Prairie, WI Reviews:
 ·Charter
| reply to fatness
Re: phony explanation Agreed, it has nothing to do with the CSR training {though Verizon does not spend enough time/money on employee development} and everything to do with using an entirely outdated, PoS, Billing System. There is basically no in house IT Dept to deal with the issues, and VZ tends to outsource its software support/development to the lowest bidder. Ivan and his cronies are too fixated on "the Big Picture" and fail to realize it is made up of millions of pixels...many of which are failing.
*rant on*
Thank JAH that I no longer have put up with the constantly crashing software, sloganeering, suck up Craft Employees who stabbed their fellow Union Members in the back, Managers who had no Telecomm knowledge, the lack of any urgency to address any customer service issues, and an Executive Leadership that was more interested in maintaining obscene bonus levels at the expense of the customers and employees.
*rant off*
There is no excuse for the constant errors Verizon Billing has across the board. Hope this gets fixed for those being affected, but having worked at Verizon I know better than to count on a solution and expect to see more PR spin and lip service from Verizon. |
