| Short in Internal Phone Wiring Thursday of last week's thunderstorm in Toronto shorted the internal phone wiring somewhere in my house has left zero signal. We have tried multiple modems, jacks, and Bell confirmed DSL signal up to the house so it's definitely our lines. We have dry-loop, so the onus is on my landlord to get the problem fixed, but they're MIA (see: useless) so I have to deal with the problem myself.
I've called Teksavvy three times in the past two days to be given contact info for Ashlin Computer Corporation (they do VoIP/hardware solutions) and Inline Communications (only do business customer). There's something about "residential phone line repair" that customer care reps don't seem to understand. If they actually understood my question, good job on efficiently shifting the responsibility off yourself.
So I'm wondering if any fellow Teksavvy customers in the GTA can suggest a reputable telephone line repair business so I don't have to dig into the uncertainty of Yellow Pages' listings. |
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Reviews:
 ·TekSavvy DSL
| How is your wiring done inside the house?
Home run? (wire to each jack runs back to the serivce entrance termination)
Daisy-chain? (wire runs to 1st jack, then from there to the 2nd jack, and so on)
If you're feeling adventurous, you might be able to find this (or something like it) at the local Rona/HD/Lowes
»www.idealindustries.ca/products/···3=33-856
Features:
• Tests voice (6-wire), data (8-wire) and video (coax) cabling systems
• Large seven-segment LCD with icons for clear results
• Cable test results displayed in wire map format
• Tests for shorts, opens, miswires, reversals and split pairs
• Displays PASS icon for correctly wired T568A/B, both one-to-one and uplink (cross-over) cables
• Displays PASS icon for correctly wired 6-pin telephone cables both straight-through and reversed
• Tone generator mode for use with tone tracers
• Auto-off in any mode and low power consumption for long battery life
• Modular Plug Remote and Video Test Terminator store in the bottom end of the case
The VDV MultiMedia Cable Tester is designed to test all common low voltage cabling systems found in today’s
automated homes; voice, data or video networks. The VDV MultiMedia Cable Tester has a large, bright LCD display
and four momentary buttons used to directly access each function. |
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| reply to derekmd
said by derekmd: So I'm wondering if any fellow Teksavvy customers in the GTA can suggest a reputable telephone line repair business so I don't have to dig into the uncertainty of Yellow Pages' listings. I do residential inside wire installation and repair exclusively.
A few tips. Find a guy that leans toward residential as opposed to interconnect or systems. Their rates are higher.
Try to find a guy that worked for Bell Canada (not Bell Technical Solutions).
Do a google and make sure he has been around a few years.
You should pay from half to three quarters of Bells price depending on the market you're in.
They should warranty their work for at least a year. (Bell 30 days)
I don't know why TSI doesn't have a list of firms to recommend in their larger markets at least. |
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 CanerisErikCanerisPremium,VIP
join:2007-10-03
Toronto, ON
kudos:2 | reply to derekmd
For the OP and those curious, Caneris does ISW I&R in selected areas of Ontario, via a sister company. Some of the service is included for free for our customers, but it's not limited to them. I can provide more info for those interested.
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Erik - Caneris Inc. |
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| said by CanerisErik: Caneris does ISW I&R in selected areas of Ontario, via a sister company. Good business sense. Even Bell is getting in to the free bit.
I have noticed lately that people porting back to Bell from a cable voip are getting a
free repair to patch the isw back to their network. |
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CanerisErikCanerisPremium,VIP
join:2007-10-03
Toronto, ON
kudos:2 | said by x_bell :
I have noticed lately that people porting back to Bell from a cable voip are getting a
free repair to patch the isw back to their network.
Speaking of that, if I were Bell, instead of doing this, I would just sue Rogers for destruction of Bell property. Rogers and other cableco techs are trained to destroy/hamper your ability to go back to copper-based services when they install RHPc or other cable VoIP. For example, they will "accidentally" cut buried drops too close to the ground, etc. except there is nothing accidental about it and they shouldn't have their dirty little red paws in someone else's OSP to begin with. It's methodical and intentional.
It's completely ridiculous and unfortunate that it has to affect ISPs too, for example, where someone orders dry DSL and it's impossible to reconnect the ISW easily.
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Erik - Caneris Inc. |
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brad
join:2007-09-06
Etobicoke, ON | said by CanerisErik:Speaking of that, if I were Bell, instead of doing this, I would just sue Rogers for destruction of Bell property. Rogers and other cableco techs are trained to destroy/hamper your ability to go back to copper-based services when they install RHPc or other cable VoIP. For example, they will "accidentally" cut buried drops too close to the ground, etc. except there is nothing accidental about it and they shouldn't have their dirty little red paws in someone else's OSP to begin with. It's methodical and intentional. It's completely ridiculous and unfortunate that it has to affect ISPs too, for example, where someone orders dry DSL and it's impossible to reconnect the ISW easily. This doesn't surprise me at all from the cable co's. I've been hearing about stuff like this both here and in the US for a few years now. |
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| reply to CanerisErik
said by CanerisErik: Speaking of that, if I were Bell, instead of doing this, I would just sue Rogers for destruction of Bell property. Bell and Videotron already got into this. I think in addition to the CRTC apps.there was a lawsuit filed.
If there is a proper nid. I have found the cable guys just unplug it.
If there is a protector then any manner of destructive practices take place. Of course I make money reconstituting this.
Lately Bell, in their never ending desire to screw me over, has decided to do a truck roll to make sure the isw is hooked back up.
»www.crtc.gc.ca/eng/archive/2008/dt2008-7.htm
»Re: [ Ultra/Lite] Rogers cut phone line |
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CanerisErikCanerisPremium,VIP
join:2007-10-03
Toronto, ON
kudos:2 | said by x_bell :said by CanerisErik: Speaking of that, if I were Bell, instead of doing this, I would just sue Rogers for destruction of Bell property. Bell and Videotron already got into this. I think in addition to the CRTC apps.there was a lawsuit filed. Ah...interesting...didn't know that! What was the outcome of the lawsuit?
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Erik - Caneris Inc. |
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| I remember someone mentioning it in a post. Maybe it was settled in the early stages. Here is a transcript from some hearings on this matter though.
"Vidéotron continues to argue that, because it needs to conduct premises visits when it installs telephone services in its new telephony customer's premises, Bell Canada should expect to do the same if it wins back those customers."
»www.crtc.gc.ca/ENG/transcripts/2···0118.htm |
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CanerisErikCanerisPremium,VIP
join:2007-10-03
Toronto, ON
kudos:2 | said by x_bell :I remember someone mentioning it in a post. Maybe it was settled in the early stages. Here is a transcript from some hearings on this matter though. "Vidéotron continues to argue that, because it needs to conduct premises visits when it installs telephone services in its new telephony customer's premises, Bell Canada should expect to do the same if it wins back those customers." » www.crtc.gc.ca/ENG/transcripts/2···0118.htm Thanks. Good read. This is one of the few instances where I unfortunately support Bell's position, for the most part. I don't support their position regarding mandating NIDs, but I agree, since I've seen with my own eyes, that Videotron (and other cablecos) says one thing and does another.
It was good to see them mention MDUs (indicating they are out of scope) as there are no NIDs and there would still be a truck roll required to disconnect/reconnect at the MTR/IT or in-suite demarc.
It was unfortunate that the impact of third party providers or other more complex configurations was not considered. There was this implicit assumption that customers would have all services from either the telco or cableco, whereas in reality, one scenario is that many of our subscribers have dry DSL from us *because* they have cable VoIP from their cableco. This creates an additional complexity with respect to ISW, where it cannot be disconnected from the Bell network entirely, so all this idiotic "wire snipping" nonsense just can't work. It's the same situation with any VoIP+DSL actually. In the end, the customer and the non-cableco SP is getting screwed. Fortunately, our ISW I&R ability allows us to mitigate all of these things successfully often.
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Erik - Caneris Inc. |
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