1 edit | Got FTTN (VDSL2), can only get 12Mbps/896Kbps We finally received an FTTN upgrade to VDSL2, which should support up to 40/20, but unfortunately I can only get up to 12Mbps which makes no sense at all. I'm only half a mile away from the DSLAM at 9621 Coachline, which might not let me qualify for 40/20 but I should be able to qualify for 20/896 at minimum.
I am currently using 1.5Mbps and it has been absolutely perfect (apart from the 1.5Mbps speed, of course!) so I know there are absolutely no line quality issues. |
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| VDSL2 tiers 7Mbps and above don't use the lower upload anymore, it's either 5Mbps or 20, and the latter requires you to be within 2,000 feet or so (which you seem to know).
Call and ask why you're on an ADSL2+ tier instead of a VDSL2 one and see what answers you get. |
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| I just remembered a conversation I had with Qwest support a year ago (when I asked them about faster speeds) that while I'm only half a mile away from the DSLAM, it's actually 4,500 feet cable-wise. Sadly, at that range it doesn't appear 40/20 would be an option.
I am still almost positive 20Mbps can be achieved on this line. A quick Google indicates VDSL2 drops down to ADSL2+ speeds at about a mile - and another search indicates at a mile, 20Mbps can be achieved with ADSL2+. The 5Mbps upload would indeed be nice but I'm not sure that could be done with these line stats.
I'm going to give them a call tomorrow morning and see what I can get out of them. I'm thinking I'll ask for the US-based tech support as I heard most of those agents are level 2, which is probably better equipped to handle my inquiry? |
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| reply to eddieck
I just checked my line stats on my M1000:
Speed (down/up): 1536 / 896 Kbps
SNR Margin (Downstream/Upstream): 31/17
Attenuation (Downstream/Upstream): 19/12
Judging by what I've read, these stats should be no problem to support 20Mbps downstream. They probably won't work for 20Mbps upstream - or even 5Mbps upstream - but I'm happy with just the downstream. |
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dmconwa
join:2007-04-19
Albuquerque, NM | PM me with your address and I can check into it for you. |
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| reply to eddieck
i am in the same boat.
Just upgraded to VDSL2 service and can only get 12M/896k. I called and spoke with a tech who checked my line and confirmed I should have no problem getting 40M service and 5M upload should work as well (although he did mention the high speed upload can be more finicky and I might end up better off without it).
However, QWEST will not allow me to upgrade to any of those speeds. The system restricts anyone at QWEST from activating a higher service level and I was told they can't even enable it at the DSLAM for testing. What a load of crap.
I've put in a ticket requesting follow-up on this. I'd like to at least test the higher speed and verify if it will work. If I don't get this resolved I may have to jump ship over to cable [shudder]... |
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| said by FoCoMike:I've put in a ticket requesting follow-up on this. I'd like to at least test the higher speed and verify if it will work. If I don't get this resolved I may have to jump ship over to cable [shudder]... The folks at talktous@qwest.com may be able to help get some answers. I'd email them. |
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| reply to eddieck
I just had a lengthy discussion with Qwest's American-based support. (The reason I asked for an American agent is because they're usually level 2 or possibly higher, and are more equipped to handle these issues than a regular agent.)
Their engineering department has "zoned" the area and determined who can get what. They do not have any kind of power to override those decisions. However, what they did say - I am at 4530 ft. from the remote DSLAM, and my stats look decent on 1.5Mbps. They told me if I get more than 10dB or so SNR margin on my 12Mbps to call back and they can see if there's some way to appeal the engineering department's decision. |
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| reply to eddieck
What do you get for SNR Margin at 4500~ft? |
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| Speed (down/up): 1536 / 896 Kbps
SNR Margin (Downstream/Upstream): 31/17
Attenuation (Downstream/Upstream): 19/12
That's pretty good per the "what are good or bad numbers from the WAN page" FAQ. |
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| reply to eddieck
Sadly, Qwest's Twitter team appears to be useless. I was in contact with someone there via email and got the same "engineers won't provision 20M because of your line quality" line. That I understand - perhaps the line really can't handle 20M ADSL2+. But when I responded asking to switch to a VDSL2 circuit, I got no response - and that was days ago.
VDSL2 should not have a problem handling 20M. VDSL2 can do 24M at 5,000 ft. and I'm 4,530 ft. |
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| Don't give up. I was originally provisioned at 12M/896K with VDSL2. I contacted the QWEST twitter team and got in touch with someone who first told me the same thing. I explained my line stats and a conversation I had with a QWEST DSL tech who said my stats show 20M should be *easy*.
So he went back checked and confirmed 20M should be good but 5M up wasn't currently possible. He put in a WO to have me reprovisioned to 20M and it was completed the next morning. Has been running smooth as silk. Just hoping to get 5M up available in the not too distant future...(figure they need a nearer DSLAM, or whatever they are calling them now) |
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| reply to eddieck
Have they even started to roll out the 40/20 or even the 5 meg upload service in AZ yet? |
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| reply to FoCoMike
said by FoCoMike:Don't give up. I was originally provisioned at 12M/896K with VDSL2. I contacted the QWEST twitter team and got in touch with someone who first told me the same thing. I explained my line stats and a conversation I had with a QWEST DSL tech who said my stats show 20M should be *easy*. So he went back checked and confirmed 20M should be good but 5M up wasn't currently possible. He put in a WO to have me reprovisioned to 20M and it was completed the next morning. Has been running smooth as silk. Just hoping to get 5M up available in the not too distant future...(figure they need a nearer DSLAM, or whatever they are calling them now) What were your stats (if you still have them)? Good idea though; I'm going to be looking around for a tech in the field and I'll ask. |
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| reply to cscottm
said by cscottm:Have they even started to roll out the 40/20 or even the 5 meg upload service in AZ yet? Yep. At least on my remote terminal, they support ADSL, ADSL2+, and VDSL2. At least one person in the neighborhood has the 40/20 service per a Qwest CSR. 5M upload is also possible if you're close enough. |
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| reply to eddieck
With the 12/896K service, I had SNR of 32dB down and 16dB up. The modem with VDSL2 doesn't show attenuation stats... |
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| reply to eddieck
Just got my letter last night which states that on Oct. 23 my services will be cut and that i need to call in to set a appointment to get the new services. They had Oct 23 10am available so we will see how this install goes  |
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| reply to eddieck
Just checked my ActionTec GT-701WG
7168/896
SNR Margin 9/14
Attenuation 38/21 |
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dynodbPremium,VIP
join:2004-04-21
Minneapolis, MN | reply to cscottm
said by cscottm:Have they even started to roll out the 40/20 or even the 5 meg upload service in AZ yet? Yes.
Pretty much anyone who has VDSL2 available to them should be able to order the faster speeds IF (and this is a big "if") they're close enough.
Keep in mind that a limiting factor for many people is going to be the 5M (or 20M) upstream. The way VDSL2 works, the extra upstream bandwidth above the 1M ADSL/ADSL2+ offers is allocated to higher frequency bands of the spectrum. These higher frequencies are more susceptable to attenuation (distance).
Shorter answer- Someone may well be eligible for VDSL2 20M/896k, but not 20M/5M or even 12M/5M. |
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dynodbPremium,VIP
join:2004-04-21
Minneapolis, MN | reply to eddieck
said by eddieck:VDSL2 should not have a problem handling 20M. VDSL2 can do 24M at 5,000 ft. and I'm 4,530 ft. Beyond about 4,000 ft, VDSL2 is pretty close to ADSL2+ in terms of speeds it can handle. Where VDSL2 really shines over ADSL2+ is around 3,000 feet or less.
When you see charts showing 24M at 5,000 ft, keep in mind that's typically a best case, hypothetical estimate assuming 19 gauge copper throughout- which in the real world you don't usually see. Start adding 24 and 26 gauge cable in the equation and the range drops. |
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