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eddieck

join:2009-07-04
Tucson, AZ

reply to eddieck

Re: Got FTTN (VDSL2), can only get 12Mbps/896Kbps

I just checked my line stats on my M1000:

Speed (down/up): 1536 / 896 Kbps
SNR Margin (Downstream/Upstream): 31/17
Attenuation (Downstream/Upstream): 19/12

Judging by what I've read, these stats should be no problem to support 20Mbps downstream. They probably won't work for 20Mbps upstream - or even 5Mbps upstream - but I'm happy with just the downstream.

dmconwa

join:2007-04-19
Albuquerque, NM

PM me with your address and I can check into it for you.


FoCoMike

join:2009-08-29
Fort Collins, CO

reply to eddieck
i am in the same boat.

Just upgraded to VDSL2 service and can only get 12M/896k. I called and spoke with a tech who checked my line and confirmed I should have no problem getting 40M service and 5M upload should work as well (although he did mention the high speed upload can be more finicky and I might end up better off without it).

However, QWEST will not allow me to upgrade to any of those speeds. The system restricts anyone at QWEST from activating a higher service level and I was told they can't even enable it at the DSLAM for testing. What a load of crap.

I've put in a ticket requesting follow-up on this. I'd like to at least test the higher speed and verify if it will work. If I don't get this resolved I may have to jump ship over to cable [shudder]...


soitgoes2
Premium
join:2005-01-14

said by FoCoMike:

I've put in a ticket requesting follow-up on this. I'd like to at least test the higher speed and verify if it will work. If I don't get this resolved I may have to jump ship over to cable [shudder]...
The folks at talktous@qwest.com may be able to help get some answers. I'd email them.

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