foothilldave
join:2007-04-08
Applegate, CA |  starconnect down 9/1 ?
Was away a few days and on 9/1/09 I am getting 0% satellite. Dialup is OK but no VPN. Reset F11 modem etc. - no change. Anyone else seeing this ?
Thanks |
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papawjim
join:2007-01-05
West Terre Haute, IN | Dave,
same here, was gone for a few days and get back and no internet. Called starconnect and their message says they are having an uplink issue and hope to have it corrected soon. |
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foothilldave
join:2007-04-08
Applegate, CA | reply to foothilldave
Thanks for the info - I'll quit trying to fix equip for a while. |
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foothilldave
join:2007-04-08
Applegate, CA | reply to foothilldave
Its 9/3 AM (noon in Florida where starconnect is) and they are still down ! Can check »www.satnow.net for status but that is also not updated. I am back on a 28K dirt road off the internet hiway - yack. |
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elly1552
@Level3.net | reply to foothilldave
 Its my understanding they are broke and basically out of business till they get a buyer. |
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foothilldave
join:2007-04-08
Applegate, CA | Hi elly1552 - that's pretty serious !! can you say what your info source is ?
 |
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systek9
join:2008-01-18
Rolling Prairie, IN
| Starconnect (satnow)is not the only 1 way provider that is down!! I have checked with two other 1 way ISP'S their uplink is down also. This is a major problem either with the teleport or the amc6 satellite. Either way we are all off the super highway back on the dirt road till it is figured out. |
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tgermon
join:2007-12-31
Vanceboro, NC
| reply to foothilldave
Here's a email I sent to starconnect, Is there any new information on the satellite outage? I found this on dsl reports, »starconnect down 9/1 ?. "Its my understanding they are broke and basically out of business till they get a buyer". Hope this is not true, and here is the response, "fortunately these reports are not too far from accurate; thanks for sending me the URL so that I am aware of what is being said.
I became aware yesterday that the issue is a financial issue between management and the satellite bandwidth provider SES which is not now likely to be solved.
I am working with several investors who are showing strong interest in taking over management of the business with the idea of getting the carrier back on but this will not be before mid next week with likely 50 /50 odds that it will successful.
If theses attempts to get our carrier quickly back on the air are not successful, I am also working with our competition in order to simplify the transition of subscribers to them".  |
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or270
Premium
join:2007-03-13
Lookout, CA
 ·HughesNet Satellit..
1 edit | From »www.satnow.net
Friday morning 9/04
The satellite portion of the StarConnect service is still down. Steps and negotiation are in progress which will hopefully have the carrier restored by mid next week; however, this cannot be guaranteed. If these attempts are not successful arrangements for as smooth as possible transition to another one way satellite Internet service provider are being negotiated and technical approaches are being defined, Please check this location for any updates which will be posted as soon as the future direction becomes clearer.
--
HN9000/.74 1 watt/ProPlus
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RPeters
join:2007-04-02
Charlotte, NC
| reply to foothilldave
My neighbor has starconnect. I am trying to help while they fix things up. I took my Skyfx modem over and hoked it up to his dish. No signal. Thought they were on the AMC6? We aimed to the AMC15. Still no signal. What are we doing wrong? The modem works on my dish and both dishes are exactly the same. We know we are on the AMC15 because we have a beeper. The wife is one week into internet school. Any help please? |
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foothilldave
join:2007-04-08
Applegate, CA
·SkyFx
| Hi RPeters -
The 0% signal is the problem we are talking about. It's been that way since at least 9/1. The starconnect folks (above) claim by mid next week they will either bail and/or try and find customers a new vendor.
Since I also had skyfx with exact same satellite (AMC6-1) and modem (the F11 stand-alone box) - I assume I could transition back to them ? They were OK - but also died and that's when I moved to starconnect, but I guess they are back ?
Seems like a pretty flaky business.... |
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RPeters
join:2007-04-02
Charlotte, NC
| I called Skyfx and Lucy says that if we want to go over to them we will need a new LNB at the end of the dish ($10) thenc the dish needs to point to the AMC15 satellite which looks to be close to the Directv dish position. its on www.dishpointer.com. Then, on top of that we need a new F11. I think you should wait if you still have dial-up. Give them a break save money in the end if they get it running again. Whats another couple of days.
The equipment works. The ball is in their court.
yo |
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HelpfulHermy
@spcsdns.net
| reply to elly1552
I have no idea where you all get your information regarding Starconnect's financial status, their carrier status, or their current location.
The Teleport has always been in Crawford in Atlanta, The main compnay is PC Satellite, LLC in Ramsey , NJ
They have some servers in Florida in a data center but no operations there at all.
All their gear with the exception of their back office is in a rack at the teleport.
The company is not going out of business, nor will they be transferring any customers to Skyway.
Their technology is completly different and is not in any way compatible. They are on two different birds. Skyways' uplink is through a third party providor in Canada.
PC Satellite provides Broadband and Cable to GTMO, so they are going NO where. That base is not going anywhere either so don't start with that B.S.
Know wth you are talking about before posting.
Rumors only cause fear and ignorance is not always bliss. |
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Island Jeff
join:2005-07-18
1 edit | So what is the cause of such an extended outage HelpfulHermy? |
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RPeters
join:2007-04-02
Charlotte, NC
| reply to HelpfulHermy
I have no idea where you all get your information regarding Starconnect's financial status, their carrier status, or their current location.
I am sorry HelpfulHermy but you are NOT being very helpful here for a lot of customers presently in the dark.
I have been helping my neighbor who has or better.... (had) Starconnect.
Their bandwidth comes from SES-Americon and I personally contacted Vince Malverne and PC Cable hasn't paid their bill in over 5 months. Crawford is owed for the last three months, and their dialup from Yournetplus is won't last another week. SES will not turn it back on for PC Cable even if they pay the balance due.
Check for it yourself. Here are the numbers: 678-421-6822 and 678-421-6719
There are probably 3-4000 people out there that need help, including Guantanamo Bay users.
Please direct your attention to helping to solve this situation rather than speading inuendo.
Some of us have Skyway and some have Skyfx. I have the F20 we use the cisco wireless router that we moved to the upstairs of my garage and my neighbor continues to get her schooling from her laptop in her kitchen.
Lets not stand back and criticize. Lets use our heads for once.
i amorryt |
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papawjim
join:2007-01-05
West Terre Haute, IN | Wonder if they are going to do like the last folks whenthis happened and keep on charging your credit card even thou the service is no longer working. Anyone have any idea of a number to contact them with to cancel service. |
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RPeters
join:2007-04-02
Charlotte, NC | Found one of the controllers at 678-421-6822 Vince. Good luck, hope it helps. |
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HelpfulHermy
@rr.com
| reply to papawjim
800-610-0174 (sales and support) corporate is 201-825-9090 in Ramsey, NJ..aka Phoenix Cable.
I may be eating my words and I humbly apologize. I would've thought a govt contract alone would've made them resposible enough to pay their bill to SES. |
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RPeters
join:2007-04-02
Charlotte, NC | You're right about the govt contract, I think they had the wrong guy at the wheel. Either way, somebody has to step up and provide them service. Phoenix Cable doesn't seem to care about them. |
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foothilldave
join:2007-04-08
Applegate, CA
·SkyFx
| reply to foothilldave
OK as of 9/10 their new statement is:
The situation has not changed much, we are still trying desperately to recover the original carrier; however, satellite portion of the StarConnect service is still down. If these attempts are not successful, we are still atempting to make arrangements for as smooth as possible transition to another one way satellite Internet service provider , Please check this location for any updates which will be posted as soon as the future direction becomes clearer.
If I don't hear a resolution as of Monday 14 I plan to order WildBlue as I need my internet. I prefer WildBlue over Hughes (the only other "real" satellite provider) as they have a monthly RUP quota so can still stream stuff - maybe.
Sorry to see Starconnect go - but to leave all customers hanging for 2-weeks in limbo is already unforgivable. |
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