http://www.dslreports.com/forum/starconnect-down-91-22960392 en Sat, 11 Feb 2012 07:29:03 EDT Sat, 11 Feb 2012 07:29:03 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23083940 My neighbor was with Starconnect and it was a shame what they did, but that's what happens when greed strikes out and hurts good people. But she made the call into the woods and the REAL people went to her side. You've heard of the guy that says "I got people" .... Well we got Skyfx. It may only be a one way system, but after what they did for her, I can guarantee that if you and I broke down at the same time, I would be the first to be back up. "I got people....I love em"
Cool the argument. No one will win.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23083940 Fri, 25 Sep 2009 18:32:15 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23081930
Here is the right answer

2 way is far too expensive for what it delivers. Doesn't matter how well it works, or not, even if it were at "advertised" bandwidth 100% of the time IT COSTS TOO MUCH! Period.

Suggesting that $80.00 or so dollars a month for 1.0 Mbps down and 128 Kbps up with a 200 mb DAILY cap is a good plan is simply silly. I have been using sat for a very long time and it does have a lot of problems; a whole variety of things can and do interfere with the signal. The real reason to go with one way is cost, at least you are not gouged quite as much. And in the long run it does appear to be more stable.
Bring out all the techie talk and facts and figures you want, in Canada two way is NOT COST EFFECTIVE for what is being delivered.

It's not even honest, NOTE: The federal Government defines Broadband as sustained 1.5 Mbps]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23081930 Fri, 25 Sep 2009 12:44:30 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23076236 I have been without service for over a month with limited to NO communication I have recieved zero info on any other option from qsat. Also it turns out we never had the conneciton speed that was "advertised" we couldn't even stream audio let alone video. Overall it has only been slightly better than dial up. Even now the phone message says "maybe" sometime next week if the bugs are ironed out. I am not holding my breath, what speed? What price? What caps?
Still no information and as I said Galaxy Broadband is a joke. I have been in I.T. for a very long time, information and communication is everything.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23076236 Thu, 24 Sep 2009 14:13:25 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23074040
$249.00 (special for qsat customers ha) to change over and then plans that start at $74.00 for "up to" 1Mbs with a 200 MB cap per 24 hours the costs just go higher from there.

I would absolutely recommend AGIANST going with galaxybroadband. People in Ontario can look at Ripnet or Skyfx.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23074040 Thu, 24 Sep 2009 07:47:32 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23073299 said by foothilldave:

For me to go to WildBlue would cost me (at least) $250 equipment - fees start at $50/mo for less than what I get now - $70/mo for something decent - and you need to sign a two year contract. I already had 2 phone lines and decided to dedicate one. One-way works just fine and is cheaper.
As a former one-way customer, I don't buy the "less than I got now" bit. Specifically - you've only got a max 33.6k send with one-way. Then there's the aggravation of constantly waiting for the dialup modem to connect (or to reconnect after it drops out). But each to his own.

Somebody's been feeding you bad info though - there's no "$250 equipment" to go Wildblue. If you want to fold the equipment into your monthly bill, you lease it for six bucks a month for 2 years. Alternatively you can opt to pay the 2 years lease in advance - for $100.

Don't know what a dedicated phoneline costs in your area. But around here one-way plus phone line would be about sixty bucks a month. That kind of money buys 1000k/128k connection from HughesNet.

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23073299 Wed, 23 Sep 2009 23:50:32 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23071143 http://www.dslreports.com/forum/Re-starconnect-down-91-23071143 Wed, 23 Sep 2009 16:31:09 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23070821
AS it looks like they are down for the count, so the obvious question is how to insure no more payments are made?

Anyone have a good contact email or phone number to insure your account has been closed and no future authorized with drawls are made.

I am currently out of the country and would appreciate any info.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23070821 Wed, 23 Sep 2009 15:32:04 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23069740
Wed Sept 23
Unfortunately it does not appear likely that a carrier on AMC6 will soon (if at all) be recovered. Subscribers can obtain alternate one way Internet service by contacting Skyfx at 888-697-5939 (their web site is »www.skyfx.us/ and their email is info@SKYfx.us. We are continuing to work on this conversion in cooperation with them to make it as easy as possible. Please let them know that you are a StarConnect/Brightstarinternet subscriber moving your service to them so that they will know how to be the most helpful.
Satnow dial up

The dial up service using @satnow.net may be discontinued at the end of the month (we are working with skyfx to continue this realm id); so, subscribers can also contact Skyfx about an alternate dial up dial up only as well as a combined satellite & dial up service.

Satnow email

We expect to be able to keep the satnow.net email system running at least for the immediate future so no subscriber email messages are lost. We do suggest that users of this system access it using »mail.satnow.net:32000 to set notification and forwarding options to go to a replacement email provider.



StarConnect resellers

Resellers are referred to Tom William at Broadband in a Box; they offer a wholesale package similar to what StarConnect provided. He is familiar with the situation and with the conversion procedures needed.

Broadband in a Box

LouisvilleKentucky

800 761 9149

info@bbinabox.com

www.bbinabox.com





For further discussion about options available please call 800-610-0174 and we will discuss in more detail.

We sincerely appreciate the business of all of the customers (both subscribers and resellers) of Internet Satellite Platform, Synergistic Communications and StarConnect over the past 10 years and regret the circumstances that have caused the current situation.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23069740 Wed, 23 Sep 2009 12:42:19 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23063311
Doesn't look like you have to send out your equipment. My neighbor got an email from Skyfx that states she can keep her F11 right where it is and it can be re-programmed on dial-up to accept the AMC15 signal. She needs a universal LNB for a couple of bucks and we re-point her dish. Looks like these guys have been hustling. This technology amazes me. She has been using my signal over a cisco router for two weeks now and she is in her kitchen next door400 feet away.
I think it was wise to wait. You should be OK now. Good Luck.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23063311 Tue, 22 Sep 2009 10:56:32 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23058350
Also SkyFX reiterated they are ready to take starconnect F11/AMC6 customers for $109 (for re-programmed F11 and new LNB) and a dish re-allignment ($249 if have an older PC card) and shift them to AMC15 and their service.

I think I'll wait till Wed cause I would rather not have to re-allign my dish.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23058350 Mon, 21 Sep 2009 12:48:48 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23057318
We start at 256kbps and go to 1.5MB on the download speeds 39.95 to 79.95.
no contract at all.
no caps at 1.5MB.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23057318 Mon, 21 Sep 2009 09:49:44 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23057015
SKYFX's number is 1 (888) 697-5939 please post back if anyone talks to them.

I will post back here when I get an answer back from them. too bad rural broadband doesn't really exist :) ]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23057015 Mon, 21 Sep 2009 09:44:47 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23054696
I likes the service but they have left me in a bind here as I am self employed and rely on the service to conduct my business. It is looking like I will have to pull the plug and start using the Verizon network with a data card. Cost will be about the same since I can drop a land line also.

Anyone have a contact I can get in touch with if I decide to cancel the service, which that decesion will be made this week. Thanks.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23054696 Sun, 20 Sep 2009 16:19:33 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23051368
Are others planning to wait for outcome of this or is everyone bailing out ? Does anyone think it's OK for an ISP to be offline for a full month ? I'm ready to order WildBlue and pay the extra.


Friday 9/18/09

The current/previous StarConnect carrier on AMC6 is now not likely to be recovered; there remains a possibility of service restoration on AMC6 with some parameter changes. Definitive information on this possibility is expected by Tuesday evening. If this occures the carrier is expected to be operional by the end of the month; please check here for more details if this becomes necessary.

If these attempts are not successful, arrangements are being made for transition of dial up and satellite service to another one way satellite Internet service provider. The status of satnow email service if this transition has to be made is undetermined. Please check this location for any updates which will be posted as soon as these determinations are made.
]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23051368 Sat, 19 Sep 2009 17:27:15 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23038016
For Canadians; I was trying to find another provider and it turns out SKYFX knows QSAT. QSAT may switch to the same sat as SKYFX.

"Qsat and Skyfx are friendly entities. Please try to work with Jarred in Canada. We would both be using the same one-way provider. His tech support is also much closer to you. If you fail in connecting please call in here and we will make sure you are attended to immediately.

Again, this was an unfortunate situation and we are all scurrying about trying to correct it for everyone involved.

AllenB
"
US you can contact Allen at Allen Balboni [allenb@skyfx.us] if you wish to move your service or just need information He is great to work with.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23038016 Thu, 17 Sep 2009 09:11:18 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23037411 said by foothilldave:

unless you want to move to the AMC15 satellite (more southern than AMC6)
Just a minor quibble - geosynchronous satellites are never more southern or more northern compared to each other - they are all at 0 degrees of latitude.

AMC6 is due south of a line between Boston and New York, and AMC15 is due south of Denver. Depending on where you are around the country one or the other is "more south" of you, but not the same one in all parts of the country.

AMC15 is way higher in the sky for you in California, while AMC6 is way higher in the sky for someone in the East.

--
Motosat self-pointing dishes: 1.2-meter XF-3 on 105W or 121W, .74 meter G74 on 83W, SL-5 HD DirecTV|idirect 3100|Hughes HN7000S|Sprint Air Card|1990 Blue Bird Wanderlodge Bus "Blue Thunder"|Author of PC-OPI and DSSatTool]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23037411 Thu, 17 Sep 2009 01:48:50 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23036442
I'm kinda glad I didn't get impatient and switch to WildBlue or other too quick. I had SkyFX originally and had good luck with them (after startup equipment pains).]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23036442 Wed, 16 Sep 2009 22:00:10 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23035137
Don't quote me, but I think that Qsat and Skyfx are owned by the same people. My EX is in Ontario and she has Skyfx, but her tech support is at 888-608-9872 which is Qsat in Canada. She'll be back this Sunday I will check to see if she is still up or not. I have also heard the same about Explornet.
Good Luck1 Let us know what's up. ]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23035137 Wed, 16 Sep 2009 17:55:05 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23032207 http://www.dslreports.com/forum/Re-starconnect-down-91-23032207 Wed, 16 Sep 2009 10:45:45 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23031993
In a nut shell, they will always be in survival mode.

I would personally take a look at EVDO even if you have very poor cellular reception in your area, you may still be able to obtain a usuable signal by purchasing a decent antenna and amplifier. there is a company that provides a trully unlimited plan with NO contracts.

I am currently using them and my nearest cell tower is 8.5 miles away. Without an antenna my signal is unusable, but with a Parabolic grid and a Wilson 3 watt amp, I now enjoy unlimited high speed internet. I can game, download movies, etc, all with no limits.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23031993 Wed, 16 Sep 2009 10:20:52 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23025835
Explornet seems to be the only other answer but they have a very bad rep.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23025835 Tue, 15 Sep 2009 09:22:29 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23023098

I hope that a clear decision and direction are set by mid next week.
Of course it would be wise for you to investigate your alternatives in case what ever I am able to work out doesn't meet your needs and so that you will know what your options are.

I am trying hard for all of our subscribers and really hope for some type of success that results in better choice(s) for our subs than they can find elsewhere.


Meanwhile I also contacted SkyFX about what it would take to switch back and was told:


From: Allen Balboni
Sent: Friday, September 11, 2009 8:30 AM

Thanks for calling, we can take your F11 and send you a new one with the AMC15 code. We will also send you a new LNB for your dish. You will need to go to www.dishpointer.com and put in your address and the AMC15 satellite from the drop down menu. This will show you where the new repoint will face. It's about 45 degrees to the left of where it is now.

If your dial-up quits please call in immediately and I will activate your dial system FOR FREE and give you an email address so you don't lose connection while we trade equipment.

Please bear with us. This was unexpected and we are transferring as many per day as we can.

From: Allen Balboni [mailto:allenb@skyfx.us]
Sent: Monday, September 14, 2009 6:58 AM

We just received the pricing for the Starconnect people.
$109.00 includes a reprogrammed F11, a new LNB, and a skybeeper to find the satellite. This includes the shipping to your location. We are not charging for activation for your situation so please remind us when we activate you.


I think I will probably switch back to SkyFX in the next day or so since cost, performance and RUP are all pretty similar. That's assuming I have a clear line-of-sight to AMC15 - always chancy in the boonies where I live - and some great deal does not come back from starconnect today/tomorrow. I'd prefer to just keep the same dish setup and hardware but its looking unlikely.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23023098 Mon, 14 Sep 2009 19:03:05 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23006932
»www.satnow.net/]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23006932 Fri, 11 Sep 2009 10:31:42 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23004578
The situation has not changed much, we are still trying desperately to recover the original carrier; however, satellite portion of the StarConnect service is still down. If these attempts are not successful, we are still atempting to make arrangements for as smooth as possible transition to another one way satellite Internet service provider , Please check this location for any updates which will be posted as soon as the future direction becomes clearer.


If I don't hear a resolution as of Monday 14 I plan to order WildBlue as I need my internet. I prefer WildBlue over Hughes (the only other "real" satellite provider) as they have a monthly RUP quota so can still stream stuff - maybe.

Sorry to see Starconnect go - but to leave all customers hanging for 2-weeks in limbo is already unforgivable.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-23004578 Thu, 10 Sep 2009 20:37:08 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-23001062 http://www.dslreports.com/forum/Re-starconnect-down-91-23001062 Thu, 10 Sep 2009 10:20:10 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22995589
I may be eating my words and I humbly apologize. I would've thought a govt contract alone would've made them resposible enough to pay their bill to SES.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-22995589 Wed, 09 Sep 2009 14:59:41 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22995565 http://www.dslreports.com/forum/Re-starconnect-down-91-22995565 Wed, 09 Sep 2009 11:24:51 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22989914 http://www.dslreports.com/forum/Re-starconnect-down-91-22989914 Tue, 08 Sep 2009 11:20:03 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22986533
I am sorry HelpfulHermy but you are NOT being very helpful here for a lot of customers presently in the dark.
I have been helping my neighbor who has or better.... (had) Starconnect.

Their bandwidth comes from SES-Americon and I personally contacted Vince Malverne and PC Cable hasn't paid their bill in over 5 months. Crawford is owed for the last three months, and their dialup from Yournetplus is won't last another week. SES will not turn it back on for PC Cable even if they pay the balance due.

Check for it yourself. Here are the numbers: 678-421-6822 and 678-421-6719

There are probably 3-4000 people out there that need help, including Guantanamo Bay users.

Please direct your attention to helping to solve this situation rather than speading inuendo.

Some of us have Skyway and some have Skyfx. I have the F20 we use the cisco wireless router that we moved to the upstairs of my garage and my neighbor continues to get her schooling from her laptop in her kitchen.

Lets not stand back and criticize. Lets use our heads for once.

i amorryt]]> http://www.dslreports.com/forum/Re-starconnect-down-91-22986533 Mon, 07 Sep 2009 15:40:52 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22983296 http://www.dslreports.com/forum/Re-starconnect-down-91-22983296 Sun, 06 Sep 2009 19:16:29 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22982203
The Teleport has always been in Crawford in Atlanta, The main compnay is PC Satellite, LLC in Ramsey , NJ

They have some servers in Florida in a data center but no operations there at all.

All their gear with the exception of their back office is in a rack at the teleport.

The company is not going out of business, nor will they be transferring any customers to Skyway.

Their technology is completly different and is not in any way compatible. They are on two different birds. Skyways' uplink is through a third party providor in Canada.

PC Satellite provides Broadband and Cable to GTMO, so they are going NO where. That base is not going anywhere either so don't start with that B.S.

Know wth you are talking about before posting.

Rumors only cause fear and ignorance is not always bliss.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-22982203 Sun, 06 Sep 2009 14:02:49 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22974439 The equipment works. The ball is in their court.

yo]]> http://www.dslreports.com/forum/Re-starconnect-down-91-22974439 Fri, 04 Sep 2009 14:44:01 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22974116
The 0% signal is the problem we are talking about. It's been that way since at least 9/1. The starconnect folks (above) claim by mid next week they will either bail and/or try and find customers a new vendor.

Since I also had skyfx with exact same satellite (AMC6-1) and modem (the F11 stand-alone box) - I assume I could transition back to them ? They were OK - but also died and that's when I moved to starconnect, but I guess they are back ?

Seems like a pretty flaky business....]]> http://www.dslreports.com/forum/Re-starconnect-down-91-22974116 Fri, 04 Sep 2009 13:45:14 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22972775 http://www.dslreports.com/forum/Re-starconnect-down-91-22972775 Fri, 04 Sep 2009 09:26:04 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22972708 www.satnow.net

Friday morning 9/04

The satellite portion of the StarConnect service is still down. Steps and negotiation are in progress which will hopefully have the carrier restored by mid next week; however, this cannot be guaranteed. If these attempts are not successful arrangements for as smooth as possible transition to another one way satellite Internet service provider are being negotiated and technical approaches are being defined, Please check this location for any updates which will be posted as soon as the future direction becomes clearer.
--
HN9000/.74 1 watt/ProPlus
]]> http://www.dslreports.com/forum/Re-starconnect-down-91-22972708 Fri, 04 Sep 2009 09:04:59 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22972339 starconnect down 9/1 ?. "Its my understanding they are broke and basically out of business till they get a buyer". Hope this is not true, and here is the response, "fortunately these reports are not too far from accurate; thanks for sending me the URL so that I am aware of what is being said.
I became aware yesterday that the issue is a financial issue between management and the satellite bandwidth provider SES which is not now likely to be solved.
I am working with several investors who are showing strong interest in taking over management of the business with the idea of getting the carrier back on but this will not be before mid next week with likely 50 /50 odds that it will successful.
If theses attempts to get our carrier quickly back on the air are not successful, I am also working with our competition in order to simplify the transition of subscribers to them". :(]]> http://www.dslreports.com/forum/Re-starconnect-down-91-22972339 Fri, 04 Sep 2009 06:22:39 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22971723 http://www.dslreports.com/forum/Re-starconnect-down-91-22971723 Thu, 03 Sep 2009 23:57:24 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22971081
:o]]> http://www.dslreports.com/forum/Re-starconnect-down-91-22971081 Thu, 03 Sep 2009 21:21:33 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22969969 http://www.dslreports.com/forum/Re-starconnect-down-91-22969969 Thu, 03 Sep 2009 17:18:57 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22968139 www.satnow.net for status but that is also not updated. I am back on a 28K dirt road off the internet hiway - yack.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-22968139 Thu, 03 Sep 2009 11:49:00 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22961089 http://www.dslreports.com/forum/Re-starconnect-down-91-22961089 Wed, 02 Sep 2009 01:28:34 EDT http://www.dslreports.com/forum/Re-starconnect-down-91-22960895
same here, was gone for a few days and get back and no internet. Called starconnect and their message says they are having an uplink issue and hope to have it corrected soon.]]> http://www.dslreports.com/forum/Re-starconnect-down-91-22960895 Wed, 02 Sep 2009 00:28:13 EDT