 NOVA_GuyObamaCare Kills AmericansPremium
join:2002-03-05 | reply to baineschile
Re: Really though If these companies don't want to be criticized, there's a simple solution: do things right in the first place.
I'm expected to do things correctly at my job and deliver results daily. Why is it so hard for companies like AT&T, Comcast, and Verizon who have billions of dollars in resources to do the same?
They need to start following some simple rules:
1. If you can't deliver on a promise, don't make it.
2. When you quote timelines for users, be sure that it includes realistic estimates, adequately takes risks into account, and has adequate management reserves.
3. If you fail in an area (customer service, for example), analyze why this is happening and implement changes in a timely manner. This should be simple to implement, especially when it comes to things like computerized billing.
4. Tell the truth. This is something that, unfortunately, is sorely lacking in most large companies these days. And it's one of the things that can cost you both customers and employees quickly, depending upon how large of a lie is told.
Sadly, it seems that companies like AT&T like to over-hype themselves, and when backed into a corner (like what's happened with their shabby data network and the iPhone) try to make all types of excuses and put use limitations on their products.
For example: AT&T needs to understand that when customers pay for a data plan they expect to actually be able to use the data they've paid for. That means that things like streaming video and VoIP over 3G should be allowed and not hampered/restricted. When advertising a data connection as "unlimited" it is disingenuous (to say the least) to do otherwise.
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Trusting the Democrats to fix our economy and give us health care is like trusting the fox with keys to the henhouse, a brand new gas stove, and a pantry full of goodies for side dishes. In the end, all will be dead and nothing but lies will be told. |
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| Right on!
I agree with all of these points. |
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approval from:
hottboiinnc 
| reply to NOVA_Guy
Have you ever worked in the business world? in my experience I've never seen a single company follow these rules, the big guys just get more complaints because they have more users.
It's the same everywhere, because making a buck will always come first to a corporation. |
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NOVA_GuyObamaCare Kills AmericansPremium
join:2002-03-05 | I work at a rather large firm that actually abides by these types of rules. It isn't that difficult, if management is good and sets the right tone.
Following these types of rules also makes good business sense. I guess your "real world" business is run quite a bit differently than the one I work for.
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ObamaCare encourages euthanization of the old, pays for abortions of the almost-new, and rations care for all those in between while raising your taxes to pay for it. Government rationed, government controlled health cartels screw the middle class. |
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ackman
join:2000-10-04
Acworth, GA | reply to NOVA_Guy
Very well said. |
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| reply to anonattuser
Yeah I do. I'm a network engineer for the largest PC/Server manufacturer on the planet. My particular division is fairly ethical, but yes, upper management could not be more corrupt.
So yes I agree with you. |
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 ggma1126ggma1126Premium
join:2008-08-30
Claymont, DE | reply to NOVA_Guy
In verizon fios billing case I can't believe with all their resources that they don't have a centralized billing system as it is each of verizon's (companies) departments so to speak each have their own billing systems thus creating mucho problems |
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Reviews:
 ·Comcast
| reply to anonattuser
said by anonattuser :
Have you ever worked in the business world? in my experience I've never seen a single company follow these rules, the big guys just get more complaints because they have more users.
It's the same everywhere, because making a buck will always come first to a corporation.
you left something out, when they implement things it goes through alot of hands not just a few so it takes longer. |
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