mlaposta
join:2008-01-20
J7V 0J7
|  New Acanac sub, looking for help with my rates ...
DMT screenshot |
Currently I seem to be getting max downstream of just under 3Megs, and upstream of ~256k.
Without access to any lantern data, how can I tell if my line is being soft capped, or just plain can't handle it?
From what I can tell, attenuation is fine (32dB), although I'm seeing truck loads of crc's and fec's.
According to telcodata, the clli of my remote is IPRTPQAARL1:
»www.telcodata.us/telcodata/switc···TPQAARL1
I made this map to show my location vs. the remote (Placemark 1 is near my location, Placemark 2 is apparently the remote):
»maps.google.com/maps/ms?t=k&ie=U···834&z=15
I ran DMT after seeing it used in other posts, and looks like the remote is an IKNS 
I've included a screenshot from DMT.
Should I contact Acanac to see about boosting the line, or is that not even possible?
btw .. my modem is an st516v6
Thanks,
Mike. |
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Fergless
join:2008-04-19
Toronto, ON | You're on an IKNS Remote that gives you false readings in your Modem Stats. Call support and get the Lantern Data from their end. |
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planiwa
join:2009-02-19
Toronto M5S
| reply to mlaposta
Your distance is no problem. Noise is. Try to get that fixed and it should be alright. If you can get a Demarc reading, you'll be able to determine if you have an inside wiring problem. Definitely call Acanac DSL support, and do ask for the Lantern data, since the IKNS Line stats are unreliable. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | reply to mlaposta
Send me your Acanac ID, i will check.
Thanks |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| reply to mlaposta
Hi mlaposta,
Thank you for submitting your ID.
I checked the lantern side and your DSL file I have access to.
Unfortunately, it looks like distance problem.
Otherwise, your line is on Fast Path 5M /800k which is the best one for residential standard 5M DSL.
If you believe something is not fear or would like everything to be checked again, please send an e-mail to support@acanac.com
----------------------
Line Status: In Service UpTime: 4440
Line Profile Name: al1_d5056-5056-384_u800-800-256 Last State Change: Fri Sep 04 10:28:19 EDT 2009
Operational Status Speed (Kbs) Relative Capacity Occupation (%) Noise Margin (0..31 dB) Signal Power (0..20 dBm) Attenuation (0..60 dB) Block count
UpStream
256
74
4.0
12.0
35.0
81037.0
DownStream
2848
81
6.0
12.0
32.0
100912.0
The distance is probably long in reality (attenuation) , because Dry-loop rate is "C" |
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planiwa
join:2009-02-19
Toronto M5S
| Mike,
You alread figured out what the problem is: excessive noise.
This could be due to damaged wiring, or perhaps severe interference. or quite possibly a defective line card.
Your Errors are extremely severe, and unfortunately the IKNS is confusing all the data!
FYI, anything above 10 errors/minute is considered problematic. You are getting between 1800 and 180000 errors per minute, depending on which errors we count. That's incredible!
There is a small chance that there is a very severe inside wiring problem. If you want to make sure this is not the case, test your modem at the Demarc (NID). If you get full sync (at 5056/800) with no errors, then you know you have an inside wiring problem.
Otherwise, tell Acanac to raise a ticket with Bell to fix their line.
It's as simple as that.
NID photos: »Re: Acanac / Bell issue elp |
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mlaposta
join:2008-01-20
J7V 0J7
1 edit | Ok, well I definitely need to do some more testing on my end.
I was thinking of testing the line where it enters my house, but testing at the NID is actually the better idea. So I'll give that a shot this weekend.
As for the wiring, not sure about how well the house was wired, but it's a brand new house, with all the phone wiring done with cat5. But hey, you never know! 
Thanks all for the help and info.
Keeping my fingers crossed that it is just wiring! 
Cheers |
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Head Slap
@videotron.ca
1 edit | reply to Acanac PN
said by Acanac PN  :Hi mlaposta, I checked the lantern side and your DSL file I have access to. Unfortunately, it looks like distance problem. Otherwise, your line is on Fast Path 5M /800k which is the best one for residential standard 5M DSL. =======
How can you tell this person it's a distance problem?
Line Profile Name: al1_d5056-5056-384_u800-800-256
Set profile: 5-meg down 800k up
Actually has:
Downstream
Speed: 2848
Occupation: 81
Noise Margin: 6.0
Attenuation: 32.0
Upstream
Speed: 256k
Occupation: 74
Noise Margin: 4.0
Attenuation: 35.0
Thousands of CRC errors
What kind of magic hat did you pull your conclusion that the person is too far for proper service? Why is it that whenever I pass by this forum you give people all sorts of rhetoric and nonsense replies?
Does Acanac have any knowledge of the word quality and truth?
This person isn't too far. This person has a line problem. Unbelievable reply this person got.
mlaposta, you are not too far at all. You have a lione problem either in the house or on the line outside the house, and acanac just blew you off (which is the norm).
So now that the cat is out of the bag what is Acanac going to do to help this person? Nothing as usual?
Advice for the person with the line problem: Ignore what was told to you by the employees and hanger-ons. Tell them to credit your account since there is a "Material Defect" in service and change ISP.
With cheap ISP's comes these cheap replies when people ask for help.
unfuqin believable BS reply this employee gave you. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| reply to mlaposta
Mike, first test everything you could on your side.
If you open a trouble ticket, note that sometimes, bell just decrease the profile speed or put on interleave for "more stable" performance.
Of course, noise margins will be higher.
The easiest way to open a ticket is to write an e-mail to support@acanac.com, then send me the number, I could follow up.
Regards. |
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mlaposta
join:2008-01-20
J7V 0J7
| Ok, so just a quick update ...
Finally got around to testing at the demarc.
For some odd reason, the modem won't sync at all at the demarc, but if I bring it back in the house and connect it, it syncs right away.
So I'm a little confused to say the least. I'm wondering if the Bell installer did something weird with the wiring, but it looks pretty straight forward to me.
I'm thinking I'm just going to email Acanac to send out a repair tech, but then again don't really want to be charged if it is inside wiring after all.
The jack inside the NID is accessible after I slide over a small latch, and there's only one rj11 jack, so not exactly rocket science. Is it possible that the installer might have reversed the tip and ring which would cause it not to sync from the jack in the NID? |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | Hook a phone to demarc pair, even dry-loops should have a dial tone available.
If you connect the same wire, it should be no problem to sync your modem unless some really weird thing happens. BTW, what model is your modem? |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
1 edit | reply to Head Slap
The distance may be not so extreme indeed, but 35 DB att are something |
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planiwa
join:2009-02-19
Toronto M5S
1 edit | reply to mlaposta
said by mlaposta :the modem won't sync at all at the demarc, but if I bring it back in the house and connect it, it syncs right away. The jack inside the NID is accessible after I slide over a small latch, and there's only one rj11 jack You need to UNPLUG the plug that goes inside and plug your modem into that same jack instead.
If you just plug your modem into an "unused" jack, it may be the one that has a DSL filter built in, and is intended for the telephones!
Especially if it is magenta coloured, and looks like this:
»Bell's new hardWare for demarcation points |
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mlaposta
join:2008-01-20
J7V 0J7
1 edit | Checked the post you linked to - and mine looks exactly like the first pic.
It's the one with all 4 orange connectors.
As you can see in the pic, there's only one jack, and that's what I connected the modem to.
Am I missing something?
I've also only got a single pair running into the house, and the line was installed as a dry loop.
Acanac PN: My modem is a speedtouch 516v6. I'll have to digg out a phone somewhere and test it in the jack I guess. Gimme a bit to see if I can find one :-P |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| Ok, let us know when you get the modem stats from there.
As you see, on the listed stats (Modem inside your house) the Upstream Attenuation is higher than DS which is not "normal".
Hopefully, the line is not so bad outside and you can get better speeds. |
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mlaposta
join:2008-01-20
J7V 0J7
| I got around to testing with a phone in several jacks, as well as the test jack in the NID - no dialtone anywhere.
The modem will eventually end up in the basement, so I was intending on wiring a new jack where all my network cables are.
So I wired up the jack yesterday, going straight from the phone line entry in my basement, and get no dialtone on that one as well.
I still need to identify exactly which pair is the actual entry pair, as it's not fully obvious at this point, and for some odd reason I seem to need two pairs of cables connected to get sync on the modem. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
1 edit | Mike,
Please send me an IM if you need any additional help or information. |
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mlaposta
join:2008-01-20
J7V 0J7
| Well, I did finally identify which pair is the entry pair, and I'm at a bit of a loss.
I have three Cat5 cables in the basement, one is the entry, and two others branch off into the house. Now one would assume I should be able to connect the entry pair straight to the modem, and it would sync, but for some reason it won't sync connected to the entry pair alone. For some reason that I'm not understanding, I need to connect the entry pair and one of the other pairs to the modem for it to sync.
Something else I find odd is that I'm not reading any voltage across the ring and tip, either AC or DC. I know a phone line should be showing about a 45-50 DC voltage difference on-hook, but no idea if DSL works the same way.
I also checked my modem stats this morning after leaving the modem on all night and the errors were even worse than the screenshot at the top of this page. I noticed that after a while the internet link on the modem goes away, and I'm thinking it's the errors that are causing it.
I'll be emailing Acanac to send a tech out, cause this can't be normal. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
1 edit | Ok, I have your ticket# - will follow up |
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mlaposta
join:2008-01-20
J7V 0J7 | Thanks.
I tried the Acanac support page, but the responses I have received have been less then helpful. |
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