CatMatt
join:2009-09-09
Annandale, NJ | Frustrated with Comcast I recently moved over to the Comcast triple play, with Powerboost. Advertised 16Mbps download speeds.
Cable modem install went well at first, nice speed, but phone couldn't be installed due to admin problems. Phone install rescheduled for 2 days later. I made sure to be home at the appointed time. No one showed up, but at some point, my phone went dead. I plugged the line into the cable modem and it was apparent they'd made the switch. It would have been nice if someone had told me so I could retrieve voice mail.
However, the problem is that ever since then the download speeds have dropped to 1.88 Mbps. They came and swapped out the modem, but no speed increase. Someone was supposed to come back out, but Comcast cancelled the call without contacting me.
Everytime I call customer service, I get a different response as to where the problem lies. I realize that it says "speed UP to 16Mbps, but seriously - 1.88 means something is wrong.
I'm hard wired into the modem right now (after one of their "fixes" my router stopped working - router still works beautifully on DSL line).
I'm tired, frustrated, and don't know where to turn next. I had to make the switch to Cable for corporate reasons, and Comcast has a monopoly in this area of NJ (you can either get Comcast Cable or Embarq DSL - none of the other providers are allowed in even though the residents have been fighting it for years).
Any suggestions?
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