Topic 'What is going on' in forum 'Metrocast Communications users forum'

Topic 'What is going on' in forum 'Metrocast Communications users forum' - dslreports.com http://www.dslreports.com/forum/What-is-going-on-23004542 en Fri, 10 Feb 2012 11:59:44 EDT Fri, 10 Feb 2012 11:59:44 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23199716
The issue with ATT is just the limitation of DSL, all i could get is 3000/512 max but It was rock solid.]]> http://www.dslreports.com/forum/Re-What-is-going-on-23199716 Sat, 17 Oct 2009 16:32:14 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23199058 http://www.dslreports.com/forum/Re-What-is-going-on-23199058 Sat, 17 Oct 2009 13:16:37 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23198305
Update: A metrocast Tech in a metrocast van comes out to my house 3 weeks ago runs some speedtests on my PC says hmmmm your speeds are horrible we need to change the line from your house to the street i will be back on friday to do that you do not need to be home you will know i was here cuz there will be a new box on the house. Well friday comes and goes no sign of anyone so i call on monday and ask whats going on. The woman at metrocast says there is no record of anyone putting in a job for that....Great She tells me shes going to schedule this job with Dispatch and someone will be out here in a few days to do it.

I let a week go by and still no sign of any work being done so i call back. The guy i talk to at metrocast says no one ever put in a work order for a new line......so the woman was just telling me what i want to hear to get me off the phone? He sets up a guy to come out and do this the next day which was last Wednesday...low and behold a subcontractor for metrocast shows up changes the line out and my internet gets worse...if thats even possible . He comes inside takes a look sees that my up stream power level is 59db and says they are gonna need to send a bucket truck out to do something from the pole.

So i call back customer service explain to them what he said the guy i talk to starts Instant messaging Dispatch says they will have a truck out Thursday and if not Friday at the latest the tech guy on the phone even went as far as to cut and paste his conversation with dispatch into my "file" so someone would be held accountable for once......well its now saturday and no sign of any metrocast truck my upstream power level is currently 58DB my internet is running at a whooping 1.95 to .7 so i just got off the phone with customer service again hes puts me on hold and comes back saying dispatch says the will have someone out here today between 9am and 5pm. I ask when should i wait till i call back when no one shows up? since it has happened 4 times already. he responds with well we are in the office till 5 so call back at 5pm . I tell him if i call back at 5pm cuz no one showed what good will that do? will he be able to get a truck out then? the answer was no not till monday.... So i try to explain to him why would i wait then and he says well you need to give the tech time to get out there..... Im pretty sure i have given Metrocast enough time . There has got to be someone you can report this garbage to....

In all my time dealing with different companies i have never seen this level of finger pointing of no follow through and just sheer lack of giving a damn for your customers ....its like something out of a sitcom. It truly is a shame that they have a monopoly up here because im sure that if there was a choice even if it was not an upgrade but same service different company im sure people would go like rats off a sinking ship....]]> http://www.dslreports.com/forum/Re-What-is-going-on-23198305 Sat, 17 Oct 2009 08:45:28 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23088650 said by billh491:

Nyteroad as far as who I knew, well that day it was just pure luck a spot opened up otherwise it would have been later in the week. I am hoping the spot opened for me because I talked to the tech on the phone in a nice manner and was able to talk to him at a tech level. I mean how many users are going to call in knowing their upstream level?

I will admit in the past when Odog was around we all knew some one :-)
Yep. ODog Rocked!]]> http://www.dslreports.com/forum/Re-What-is-going-on-23088650 Sat, 26 Sep 2009 22:03:50 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23088643
I will admit in the past when Odog was around we all knew some one :-)]]> http://www.dslreports.com/forum/Re-What-is-going-on-23088643 Sat, 26 Sep 2009 22:00:20 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23088047 Tech came out and of course Upstream power was holding steady at 49dBmV so no issues to witness. But a line test using his hand held analyzer failed. A line test out on the street and still a failure using his tool. He called a line-man with a bucket and the connection across the road at the tap passed. So early next week the line crossing the road to a pole on my property is going to replaced.
He did replace the connections outside the house and at the pole on my property did manage to give me 2 dB @ 47dBmV upstream power. It has held all day and is now down to 45dB but it is also cool and dry out.
I'll keep my fingers crossed and see what happens. I'll post back after the line is replaced also.]]> http://www.dslreports.com/forum/Re-What-is-going-on-23088047 Sat, 26 Sep 2009 18:58:41 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23087768 http://www.dslreports.com/forum/Re-What-is-going-on-23087768 Sat, 26 Sep 2009 17:47:52 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23086912
It would come and go, some times I think it was the weather, they came out a few times and looked at my line did I do not know what and it worked for 6 months or a year.

Let me state at this time I have a home run to my modem no splits as I do not have Video. But for the first few years I did have basic cable but I canceled that years ago. This fact will be important in a minute. BTW I never had connection troubles while I had video.

So Memorial day weekend this year on Thursday late at night my modem started going up and down and the levels where like yours in the 55 range. Hoping it had clear up I came home from work on Friday to a very distressed teenager that could not get on Face Book! Oh the horror! So I call in Friday at 4pm and with in 24 hours on a Long weekend a tech was at my front door.

He turns out to be a 19 year old kid my heart sunk I figured what does he know. But then I remember I was a 20 year old kid fixing copiers in offices in Dallas lets give him a break.

I am a geek so I told him I have a home run newer home 10 years old and return power of 55. He looks around and then goes up the pole and takes a look at what they call a tap and says that I still have a video/Internet one and well it is 10 years old and suspect. Me being the noisy type I am standing on the ground at the pole. So when he went back up with the new Internet only tap I went in rebooted the modem and the level was down to 45 and has been rock solid since.

I do not know if this is your problem but it was mine and I wish someone had changed the tap the first trip years ago.]]> http://www.dslreports.com/forum/Re-What-is-going-on-23086912 Sat, 26 Sep 2009 13:44:27 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23086408
cooking today!

]]> http://www.dslreports.com/forum/Re-What-is-going-on-23086408 Sat, 26 Sep 2009 11:05:53 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23086039 I'm seeing the same problems and speeds you are but it is not constant. I have a service tech coming today. I'm going to show him this thread also. I'll post back here with the results of the visit. Guarantee the line doesn't act up while he is here, lol. There is definitely a problem in this area and I'm willing to bet Metrocast knows this but just can't/won't admit it because it's going to cost them $$ in refunds. Today is their last chance to do the right thing. If it isn't resolved or an honest explanation of what is wrong and what is the corrective action going forward; then I'm going online and ordering AT&T DSL 6meg/768k package for $35. Everyone else in my neighborhood has already switched. I'm the last hold out because I used to like Eastern CT. Cables tech support that has seemed to been let-go, quit, or reassigned. They use to patrol this forum and they were very good.
Big business America. I guess it's the way it goes now. :]]> http://www.dslreports.com/forum/Re-What-is-going-on-23086039 Sat, 26 Sep 2009 09:11:26 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23085130

]]> http://www.dslreports.com/forum/Re-What-is-going-on-23085130 Fri, 25 Sep 2009 23:19:54 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23082793

]]> http://www.dslreports.com/forum/Re-What-is-going-on-23082793 Fri, 25 Sep 2009 14:49:41 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23082780

]]> http://www.dslreports.com/forum/Re-What-is-going-on-23082780 Fri, 25 Sep 2009 14:47:36 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23080958 said by Chick:

said by ptrowski:

said by Chick:

In the past customers have asked for more speed and few even said they did not care what it cost.

The speed went up and so did the price and equipment that use to be free started to carry a rental fee.

Some would call that progress when your cable and Internet charges exceed your power bill! I call it a monopoly.

I wish my electric bill was as low as $70.

Read what I said more closely and you will see I said, "CABLE AND INTERNET CHARGES". I also mentioned equipment rental. Now how does that compare with your power bill? Depending on the time of year it is more than mine most months!
My bad, I combied it in my head as cable internet.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/Re-What-is-going-on-23080958 Fri, 25 Sep 2009 09:45:13 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23079479

1st hop ping results:
Reply from 10.113.0.1: bytes=32 time=6ms TTL=254
Request timed out.
Request timed out.
Reply from 10.113.0.1: bytes=32 time=13ms TTL=254
Request timed out.
Reply from 10.113.0.1: bytes=32 time=14ms TTL=254
Reply from 10.113.0.1: bytes=32 time=7ms TTL=254
Reply from 10.113.0.1: bytes=32 time=7ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 10.113.0.1: bytes=32 time=7ms TTL=254
Reply from 10.113.0.1: bytes=32 time=6ms TTL=254

Ping statistics for 10.113.0.1:
Packets: Sent = 26, Received = 17, Lost = 9 (34% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 20ms, Average = 8ms
Control-C
^C

Modem stats:
Downstream Value
Frequency 117000000 Hz
Signal to Noise Ratio 38 dB
QAM QAM256
Network Access Control Object ON
Power Level -2 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 2
Frequency 25000000 Hz
Ranging Service ID 265
Symbol Rate 2.560 Msym/s
Power Level 51 dBmV

I wish there were more users in here to get a better idea how vast the issue is.]]> http://www.dslreports.com/forum/Re-What-is-going-on-23079479 Thu, 24 Sep 2009 22:45:26 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23079200 http://www.dslreports.com/forum/Re-What-is-going-on-23079200 Thu, 24 Sep 2009 21:52:23 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23079178 said by ptrowski:

I wish my electric bill was as low as $70.
Read what I said more closely and you will see I said, "CABLE AND INTERNET CHARGES". I also mentioned equipment rental. Now how does that compare with your power bill? Depending on the time of year it is more than mine most months!]]> http://www.dslreports.com/forum/Re-What-is-going-on-23079178 Thu, 24 Sep 2009 21:47:42 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23078530 said by shmeatbag:

Nyteroad,
I'm right down the road in Plainfield and last week and this weekend I did a LOT of complaining. Late Monday afternoon the noise/traffic on my line cleared right up. My modem's upstream has been about 7 dBmV less than last week and holds @ 47 consistently now. Check your modems upstream power, "192.168.100.1" and click on 'Signal'. I found under 52 dB your connection should be stable and @ the rated speed. 53 dB and more your mode is really shouting and your performance will reflect this. If this is the case then the problem is still in the lines. Metrocast's bandwidth isn't the problem because my speeds are very good now using this speed test: »speedtest.metrocast.net/ and I'm close to you in Plainfield.
Rats!! It was real warm here today and the Upstream went to 53dB and now lots of packet loss. Have any techs here seen any issues with defects on the lines in the street that only show up when it's hot? The line from the street to my house is under ground so that shouldn't be effected to much.

I'm having a real hard time getting this to post now too.
"2009-09-24 23:41:09 3-Critical R02.0 No Ranging Response received - T3 time-out " What's this?]]> http://www.dslreports.com/forum/Re-What-is-going-on-23078530 Thu, 24 Sep 2009 19:43:45 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23076134
dsl at least i got a steady 3.5 megs down no matter 4pm 8pm 3am etc....

I have contacted the 800 # and they are morons if you can point me to someone that can help me id appreciate it :thumbsup:]]> http://www.dslreports.com/forum/Re-What-is-going-on-23076134 Thu, 24 Sep 2009 13:54:24 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23075722 said by Chick:

In the past customers have asked for more speed and few even said they did not care what it cost.

The speed whent up and so did the price and euipment that use to be free started to carry a rental fee.

Some would call that progress when your cable and Internet charges exceed your power bill! I call it a monopoly.
I wish my electric bill was as low as $70.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/Re-What-is-going-on-23075722 Thu, 24 Sep 2009 12:56:04 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23075714 said by chess:

well i dont have 10/1 up....

plus they are going to have to roll it out sooner than later....

people will start switching... they have to be competiive even if fios never comes down here..

if fios does come down they are in trouble
Competitive with whom? Where I am in CT it's either Metrocast or AT&T DSL. I am lucky enough I can get their 6 mb profile, and would get maybe 5 mb on the DL. So there really isn't competition.

I will say that the techs here in the forum have worked with me via DSLR, the phone, and have been understanding and courteous. Sure when you compare a Metrocast to Comcast there is a big difference. Metrocast is not perfect, but they are doing upgrades and trying to get the system better up here at least. They use the same service so upgrades to us are upgrades to them also.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/Re-What-is-going-on-23075714 Thu, 24 Sep 2009 12:55:23 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23074009 --
Dream as if you'll live forever, live as if you'll die today.

Disclaimer: These are MY comments, my employer cant be held responsible.]]> http://www.dslreports.com/forum/Re-What-is-going-on-23074009 Thu, 24 Sep 2009 07:04:08 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23072752

]]> http://www.dslreports.com/forum/Re-What-is-going-on-23072752 Wed, 23 Sep 2009 21:44:17 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23072328 I'm right down the road in Plainfield and last week and this weekend I did a LOT of complaining. Late Monday afternoon the noise/traffic on my line cleared right up. My modem's upstream has been about 7 dBmV less than last week and holds @ 47 consistently now. Check your modems upstream power, "192.168.100.1" and click on 'Signal'. I found under 52 dB your connection should be stable and @ the rated speed. 53 dB and more your mode is really shouting and your performance will reflect this. If this is the case then the problem is still in the lines. Metrocast's bandwidth isn't the problem because my speeds are very good now using this speed test: »speedtest.metrocast.net/ and I'm close to you in Plainfield.]]> http://www.dslreports.com/forum/Re-What-is-going-on-23072328 Wed, 23 Sep 2009 20:12:01 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23071997 http://www.dslreports.com/forum/Re-What-is-going-on-23071997 Wed, 23 Sep 2009 19:08:01 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23071929

]]> http://www.dslreports.com/forum/Re-What-is-going-on-23071929 Wed, 23 Sep 2009 18:52:02 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23071234 http://www.dslreports.com/forum/Re-What-is-going-on-23071234 Wed, 23 Sep 2009 16:45:14 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23070950
The speed whent up and so did the price and euipment that use to be free started to carry a rental fee.

Some would call that progress when your cable and Internet charges exceed your power bill! I call it a monopoly.]]> http://www.dslreports.com/forum/Re-What-is-going-on-23070950 Wed, 23 Sep 2009 16:01:48 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23070559
plus they are going to have to roll it out sooner than later....

people will start switching... they have to be competiive even if fios never comes down here..

if fios does come down they are in trouble]]> http://www.dslreports.com/forum/Re-What-is-going-on-23070559 Wed, 23 Sep 2009 14:49:42 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23069518 http://www.dslreports.com/forum/Re-What-is-going-on-23069518 Wed, 23 Sep 2009 11:59:57 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23066789 http://www.dslreports.com/forum/Re-What-is-going-on-23066789 Tue, 22 Sep 2009 21:30:33 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23065990 http://www.dslreports.com/forum/Re-What-is-going-on-23065990 Tue, 22 Sep 2009 19:08:23 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23063378 http://www.dslreports.com/forum/Re-What-is-going-on-23063378 Tue, 22 Sep 2009 11:08:00 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23062671
About the Motorola Amp: Even though it says it's two way it doesn't amplify your return signal it simply passes it. You would see some return loss from the connectors in the amp itself actually. Amps are mostly good for forward video. Typically you only need one if you have many TVs or pre-wired outlets. It's pretty rare to see forward signal problems to modems since we can control the forward signal very closely. The return signal is trickier. It can't really be controlled since we're only receiving the signal here not generating it. ]]> http://www.dslreports.com/forum/Re-What-is-going-on-23062671 Tue, 22 Sep 2009 08:45:46 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23061374 Much better than all weekend and during the day today @ 53-55dB resulting with bad packet loss pinging the very first hop.

I'm keeping my fingers crossed. I have had very good luck with Eastern/Metrocast since back in the @home days.

Downstream Value
Frequency 117000000 Hz
Signal to Noise Ratio 39 dB
QAM QAM256
Network Access Control Object ON
Power Level 0 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 2
Frequency 25000000 Hz
Ranging Service ID 265
Symbol Rate 2.560 Msym/s
Power Level 47 dBmV ]]> http://www.dslreports.com/forum/Re-What-is-going-on-23061374 Mon, 21 Sep 2009 22:05:06 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23057083
Most amplifiers don't amplify the return signal, so it would be worse if your upstream is already 53.]]> http://www.dslreports.com/forum/Re-What-is-going-on-23057083 Mon, 21 Sep 2009 08:23:15 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23049810

I replaced the splitter and that didn't help. If I connect the incoming line from the street it goes down to 49dB.

Anyone working for metrocast know if the Motorola 484095-001-00 RF amplifier will help get signal where I need it to be and can I use it?

Thanks.]]> http://www.dslreports.com/forum/Re-What-is-going-on-23049810 Sat, 19 Sep 2009 10:35:26 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23048734

Passed midnight.]]> http://www.dslreports.com/forum/Re-What-is-going-on-23048734 Sat, 19 Sep 2009 00:23:27 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23048625 http://www.dslreports.com/forum/Re-What-is-going-on-23048625 Fri, 18 Sep 2009 23:55:38 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23048308 said by shmeatbag:

I think my issue maybe the Upstream power level. If it hits 53 dBmV the speed goes into the toilet. Do these two way RF cable boosters really work and give you 15 dB? : Motorola 484095-001-00 RF amplifier
I have had this issue as well and I can tell if it gets to high you can not even get the modem to sync. Mine is 44 now. I think 48 or less is the target and mid 50's is when the connection starts getting flacky.]]> http://www.dslreports.com/forum/Re-What-is-going-on-23048308 Fri, 18 Sep 2009 22:32:05 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23048232

We are cooking now ...

Metrocast servers are gtg i guess. But if i download anything i will be going to the speed from speedtest.net reported.

And here is a screen shot of my modem.

]]> http://www.dslreports.com/forum/Re-What-is-going-on-23048232 Fri, 18 Sep 2009 22:16:20 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23048194

]]> http://www.dslreports.com/forum/Re-What-is-going-on-23048194 Fri, 18 Sep 2009 22:08:03 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23048171 http://www.dslreports.com/forum/Re-What-is-going-on-23048171 Fri, 18 Sep 2009 22:02:34 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23048105

While still fast it is not what I am paying for. Any comments CT techs?]]> http://www.dslreports.com/forum/Re-What-is-going-on-23048105 Fri, 18 Sep 2009 21:45:03 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23047749

Oh yeah, it's banging tonight....

PS Is been like this for over a week now. POS.]]> http://www.dslreports.com/forum/Re-What-is-going-on-23047749 Fri, 18 Sep 2009 20:30:59 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23045349 http://www.dslreports.com/forum/Re-What-is-going-on-23045349 Fri, 18 Sep 2009 12:48:53 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23045276 http://www.dslreports.com/forum/Re-What-is-going-on-23045276 Fri, 18 Sep 2009 12:36:49 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23045255
Here is todays numbers and i pay for 10 to 1?

]]> http://www.dslreports.com/forum/Re-What-is-going-on-23045255 Fri, 18 Sep 2009 12:31:58 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23045129 said by billh491:

While not as bad as yours I have 7 down and I am only getting 5 on metrocast own test! and between 3 and 5 down on other tests.
When it was "normal" so to speak that is what I was seeing also. Nothing close to where it should be.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/Re-What-is-going-on-23045129 Fri, 18 Sep 2009 12:07:49 EDT Re: What is going on http://www.dslreports.com/forum/Re-What-is-going-on-23044796 Thanks.]]> http://www.dslreports.com/forum/Re-What-is-going-on-23044796 Fri, 18 Sep 2009 11:08:26 EDT