 mouseferatuToo many cats, Too many micePremium,MVM
join:2004-03-16
Im not sure
kudos:3
1 edit | And I have a bridge I can sell you cheap... Says Mr. Hauser, the CEO who replaced the last, overpaid, CEO:
"...while bloggers blog, our sales force is selling, our engineers are engineering, our customer service reps are servicing and installers are installing. You get the picture. Despite what you hear and read, there are lots of customers eager to buy services from FairPoint. In our first advertised promotion in 2009, we found thousands of customers happy to sign up."
While it is arguably magnanimous of a person of Mr. Hauser's stature to sometimes pick up his own phone, it doesn't change much.
1) The customer still can't manage to get an accurate bill from FP, and FP still doesn't have the customers name, address, and phone numbers all linked. Do they not understand the "relational" in relational db's?
2) The customer still can't get reliable service from FP without knowing someone, and that "someone" had better be a former Verizon worker.
3) The "800 people" in Texas still can't find my account, "because Verizon didn't give it to them". I would suggest that they had better create a new one if they didn't get any info from Verizon or can't find it.
4) In northern New England, FP has thousands of customers who would be happy to bail out. FP is, for the majority of us, the only game in town. Many of Mr. Hauser's customers "happy to sign up" have no other choice, including cell.
5) It takes approximately 4-5 days to resolve a defective fiber connection. The cell dead areas are not given priority, so 911 can be down for days.
6) Most significantly, in the years that Verizon had these lines, I can count on one hand the number of times I ever saw a repair truck in my area. Fiber was *never* out. Probably just good luck, huh?
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Whether FairPoint succeeds or fails is immaterial to me, as we have, quite literally, no place to go but up.
If FairPoint actually gets their act together, the billing system might work, and perhaps the Internet and the phone lines would work consistently, too.
If FairPoint goes into bankruptcy, that is just fine, too. We end up with the mess that we have now, and someone has to try to pick up the pieces. They won't be worse than what we have unless they rely on two tin cans and some string...
IMO, the regulators in all three states were irresponsible. They planned poorly when they brought FairPoint in, and handing them pass after pass merely delays the inevitable and costs us all more in the long run.
Somehow, cynic that I am, I doubt that FP will be around much longer unless we keep handing out those passes and a heck of a lot of money...
Edit, correction: Bell Atlantic owned the lines here in the 1990's before Verizon was formed. They worked well, also.
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"Do not meddle in the affairs of dragons, for thou art crispy and good with catsup." |
