Broadvox Dumps Residential VoIP Customers > They're right

They're right

I disagree. There's plenty of profit to be made in the residential market. The problem for some companies is they expect to milk the customer dry a-la POTS and get away with it. Nope. Ain't gonna happen.

If you offer good service at a fair price - you'll have plenty of loyal customers, and fair profit.

If you expect residential users to pay you $30/month because POTS costs them more - sorry, but those kind of prices are reserved for the cable companies and Vonage. No company that doesn't advertise on TV has an excuse to charge these rates. Even Vonage has been struggling for years because their retention rate is so low - a customer gets sucked in by their TV ads, but ends up leaving for more affordable providers a few months later.
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Nitzan Kon, CEO
Future Nine Corporation
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What about the tech support costs of business vs residential? With residential you get customers who want hand holding and for your to remove viruses and malware over the phone magically.

reply to kapil

reply to nitzan
Sure they have an excuse, they're publicly owned and have to keep those share holders happy. I personally think $25 a month is very reasonable and wouldn't flip around providers for fear of some fly by night companies. But that doesn't mean I will ever use Vonage. At least with the big V your POTS line has American support.

The main reason I don't want to go to voip is once you leave the ILEC, it doesn't seem you can get your number transfered back if it doesn't work out. I will however go with a cable co for $45 a month mainly because they're established, and more importantly they won't have the bogus $11 or more monthly surcharges that Verizon adds.
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You can't make all the people happy all of the time. But it should be common sense to shoot for the majority.

reply to patcat88