coaster
join:2007-07-13
New Port Richey, FL | PhonePower gone bye bye? No dial tone here, incoming callers hear non working # message.It says you have reached a non working # when calling Phone Power for support, & no response in online chat. This is not good.. |
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| Down here too. Can't call 888-607-6937 or my PP # from POTS. Network status page says all is well. My ATA is still registered, but get 503 error on outgoing calls. |
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coaster
join:2007-07-13
New Port Richey, FL | reply to coaster
dial tone is back after resetting router, no calls incoming or out though |
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 Ahh
@bellsouth.net | reply to coaster
Had dial tone, but no outgoing or incoming calls. Kept getting busy tone. Tried to call customer service 3 times, but also got busy tone. Trying to chat with tech support online many times, and finally got through. Here is the response ...
Below is a transcript of your recent support chat.
[10:55 AM] X has joined the room
[10:55 AM] Jason has joined the room
[10:55 AM] Jason: It appears there is an issue at the moment, our network engineers are aware and working on the problem. There is no ETA at this time. We apologize for any inconvenience.
[10:56 AM] X: ....
[10:56 AM] X: Okay. Also you guys might want to change the network status on th
e website.
[10:57 AM] Jason: I've already told my supervisor that. I wish they would.
[10:57 AM] X: Hope everything will be back soon, thanks for your help!
[10:58 AM] X has left the room |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:12 | Re: PhonePower down? Their status still says Normal.
»www.phonepower.com/info/networkstatus.aspx |
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| They updated it. |
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1 edit | reply to PX Eliezer
Just talked to Matt they are updating the site as we speak! They are working like Mad Dogs to get our service restored. It is the only outage they have had in almost a year that has been of significance. |
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Ahh
@bellsouth.net | reply to PX Eliezer
Okay it changed now.
"
Current Network Status
Certain customers on the Phone Power network are experiencing no service at this time. Engineers are aware of this issue and are working to fix it. No ETR at this time. " |
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 ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4
 ·VOIPo
| reply to 34574589
said by 34574589:Just talked to Matt they are updating the site as we speak! They are working like Mad Dogs to get our service restored. It is the only outage they have had in almost a year that has been of significance. A bit ironic they have an outage when they will be taking on Broadvox customers......
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org |
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| Migration gone bad. Not a good start for Broadvox customers no matter what the problem is. |
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1 edit | said by dcurrey:Migration gone bad. Not a good start for Broadvox customers no matter what the problem is. It may have nothing to do with Migration. Why not wait and hear it from the horses mouth? You do realize they have a better track record then another provider (VT) who has been around longer and has its own forum? Could be anything from a server getting borked or the data center having problems? |
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ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | Why not call them and ask? Oh wait.... |
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| reply to coaster
Re: PhonePower gone bye bye? I get the dial tone, however, no service.
Unacceptable.  |
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1 edit | reply to ptrowski
Re: PhonePower down? said by ptrowski:Why not call them and ask? Oh wait.... I did with my cell phone  I'm not worried about the downtime, they had one unplanned outage the last few years compared to this:
»ViaTalk
I sure don't prefer the later! JMHO |
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 unknvoipRIP goosePremium
join:2006-07-25
Rochester, NY
kudos:1
·ViaTalk
| said by 34574589:said by ptrowski:Why not call them and ask? Oh wait.... I did with my cell phone I'm not worried about the downtime, they have one or two outages every few years compared to this: » ViaTalkI sure don't prefer the later! JMHO Gee that is more outages than I have had. Hmm.
Your new here, champ. Why do you seem to have such a grudge? |
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2 edits | said by unknvoip:said by 34574589:said by ptrowski:Why not call them and ask? Oh wait.... I did with my cell phone I'm not worried about the downtime, they have one or two outages every few years compared to this: » ViaTalkI sure don't prefer the later! JMHO Gee that is more outages than I have had. Hmm. Your new here, champ. Why do you seem to have such a grudge? No grudges, just one happy camper BTW every provider has outages, so you don't need to lie? Have a great day! |
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ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | reply to coaster
Re: PhonePower gone bye bye? Are you all able to make calls yet? |
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| reply to coaster
Same story here in Miami. Port status reads as below
Port Hook Registration DND Forward Busy Forward Delayed Forward
FXS 1 On Hook Registered No
FXS 2 On Hook Registered No
I've been a customer for almost a year and this is the first time I've experienced an outage that wasn;t fixed with a router reboot. |
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sokhapkinPremium
join:2003-05-08
Cape Coral, FL | reply to dcurrey
Re: PhonePower down? Forgive them. To my experience it's not possible to migrate a large customer base to a new service flawlessly. There are unexpected troubles all the time. Everything should be fine in a day or two.
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»www.callwithus.com |
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unknvoipRIP goosePremium
join:2006-07-25
Rochester, NY
kudos:1 Reviews:
·ViaTalk
| reply to 34574589
said by 34574589:No grudges, just one happy camper BTW every provider has outages, so you don't need to lie? Have a great day! I'm not lying. Seriously, can't remember last time I couldn't use the phone when I needed to.
Back to topic - it is hard to imagine with PP's stellar service record, that taking on the new customers wouldn't have contributed to the disruption. Certainly one of the roughest periods for the other company referenced here in this thread was when they received a glut of customers during the SR meltdown. |
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