Bell Canada → [Internet] Bell Internet Performance - Slow speed

Your current sync rate is 7040kbps
A speed test web site would show your throughput at about 6000kbps

If your sync rate was 8000kbps
A speed test web site would show your throughput at about 7000kbps

No upgrade is needed if bell has a offering faster than what you have now order it, if not no big deal you don't stand to gain much more throughput

Could someone check my line stats, please?

twld.ds_capped_rate = 8512;
twdsm.attenuation_ds = 16.45;
twdsm.attenuation_us = 1.70;
twdsm.margin_ds = 24.66;
twdsm.margin_us = 13.00;
twdsm.rate_net_us = 199;
% Max Rate with Impulse Noise Compensation (5min intervals)
twld.max_rate_with_inc = [
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I just figured out how Bell is throttling me. I did an IP lookup and found out my CO or ISP hub is in Mississauga. I live in Brampton, Brampton has two COs that I found. I rebooted my modem and checked again, this time it says I am in Oakville and then Milton. Go figure.
I have complained to Bell support when they had a support website, and they kept saying I was too far from the CO to get any more speed or bandwidth. I used to get 6mb download and they had me down to 2mb and recently I can't get over 1mb no matter what time of the day it is.
If they got me wired to Mississauga, no wonder they say I am too far away from the CO.
So anybody complaining about Bells speed, this how they do it. They got you wired the longest route possible. but as a customer I don't see how to fix this. Even changing ISP could get me the same results.

Nomojo, the ISP lookup information doesn't tell you which central office you are hooked up to/has nothing to do with that. You will need to troubleshoot further because the information you just provided doesn't help to find the problem.

This faq can help you with this
How to find and post 2701HG-G line statistics

im paying for a 6Mbps connection....getting speed test of 2.14Mbps...my cap is low but can it be changed? and how.... tks

twld.ds_capped_rate = 2496;

twdsm.attenuation_ds = 8.57; % Only calculated during training
twdsm.attenuation_us = 6.00; % Only calculated during training

twdsm.margin_ds = 31.00%;
twdsm.margin_us = 9.00; % Only calculated during training

twdsm.rate_net_us = 200;

% Max Rate with Impulse Noise Compensation (5min intervals)
twld.max_rate_with_inc = [

----deletes all the zero's. this is the last lines of it

0; 0; 0; 0; 0; 0; 0; 0;
0; 0; 0; 10304; 10772; 10792; 10796; 10784;
10792; 10796; 10792; 10812; 10808; 10788; 10796; 10776;
10792; 10784; 10796; 10776; 10780; 10772; 10784; 10788;
10788; 10776; 10788; 10776; 10788; 10792; 10800; 10788;
10776; 10776; 10788; 10800; 10804; 10776; 10784; 10784;
10780; 10800; 10796; 10772; 10780; 10776; 10800; 10796;
10792; 10776; 10780; 10776; 10776; 10796; 10800; 10776;
10776; 10780; 10780; 10780; 10796; 10800; 10788; 10800; ];

crazyguy1588, your profile is only set to 2496 Kbps on the downstream and 800Kbps on the upstream. The rate-cap only actually gives us the profile speed. What people need to be really be reporting is the twdsm.rate_net_ds value which provides the true sync rate in Kbps when you multiply that value by 4. Based on the fact that you have a signal to noise ratio of 31dB, this also means that you are synced at the full profile speed of 2496Kbps. Your line is capable of much more on the downstream side and there is absolutely no reason that you shouldn't be set to 6016/800 Kbps. You would even be fine at 7040/800 Kbps.

Your sync rate [capped rate] is 2496kbps or 2.49Mbps
Have you tried rebooting the modem.... if the sync rate [capped rate] does not increase to at least 6016kbps you need to talk to your isp

Do you know the actual purchased sync rate [capped rate] or does your isp only market speed [im paying for a 6Mbps]

your saying i should contact Bell and yell at them until they give me the full 6mbps speed that im paying? one of my friend lives 5 minutes from where i am (next village) and they get higher speed then i do for the same package. im concerned that im not getting the full package, since i do online games, i need better...wish i was back to my 10mbps in town with rogers...happy times...lol

i have the Bell Internet Performance.

link -

»www.bell.ca/shopping/int ··· ewAccess

Hello, wayjac. With a Bell Canada's dslam, it is impossible to change the rate cap value unless Bell changes the profile setting. This rate cap value will always say 2496 Kbps on this line (unless the profile is changed) even if he connects at a lower speed because of bad line conditions. The value only represents a maximum sync rate that Bell Canada will allow your modem to connect .

And yes, crazyguy, your profile is set too low and you line is capable of better. You need to contact Bell to have a technician at the High Speed Centre change the profile setting.

Yell in this forum (the Bell direct forum), it *may* go faster:
»Bell Canada Direct

Also tell them you want a credit for not having what you have been paying for.

Rebooting the modem is a simple thing for a user to do the line could have been noisy enough in the last 8 hours too cause the modem and dslam to reduce the sync speed

You're well aware that line conditions are in constant change

Yes, of course wayjac. What I'm trying to say is that the downstream rate cap value in the 2wire logs does not always equal the current sync rate; it usually does but not in all caes. We both agree that crazyguy is currently synced at 2496/800. What I'm trying to say is that the 2wire's log is set up so that it will say the capped_rate is 2496Kbps even if his line got worse and connected at something like 1856/800. twdsm.rate_net_ds would be a truer reprsentation of the current sync rate when this happens.

2496/800 Kbps happens to be the exact rates allowed by the Bell Canada 2496/800 profile. It's not like he's connecting at 2496 because the higher speeds aren't acheivable. Bell Canada is liimiting it.

ill contact bell first thing tomorow ty all

We just don't agree on that
The capped_rate [sync rate] always shows the current sync rate
I've never seen the capped_rate differ from the current sync rate as shown in the rest of the gui

Hi wayjac, we disagree on that point. let me see if I can find some of my values that show that to to pm to you.

I hope that info is from the time before you went ikns

of course, considering that it reports 7616 Kbps on the IKNS when there's not such speed offered by Bell. lol. There was at least one other person in the Bell forum a few weeks who was wondering about that too and he was actually at 5056/800 Kbps. We were speculating that the 2wire modems will report 7616Kbps as the rate cap no matter what when connected to IKNS and that the number was fictional.

Yes your values prove your contentions, this is something I'll be looking for in my neck of the woods

The ikns is just strange

Yup I remember that one.

Cap rate = false rate
Net rate x4 = True rate.

I'd like to see just one more IKNS like this before saying it's for sure, but so far I have spotted two like this. So yeah, I believe it to be another defect in the IKNS reporting.

From now one I wil be asking people to post both. This may actually be a way to now confirm an IKNS remote.

[BQUOTE=wayjacThe ikns is just strange
[/BQUOTE
epspecially all of the upload nonsense... permanent 6dB signal to noise, interleave reporting when really on fast path, 2wires only specifically acting like they are interleave when they are set to fast path, sync rates of 608,736,768, or 800 Kbps on the upload on the same line from 4 different modems, etc.. Why Bell Canada chose Ikanos is beyond me. at the same time, I'm glad that I am connected to one, espcially when considering that last screenshot that I showed to you

Be glad that you have a short loop
There's a good chance that if the ikns dslam needs to be replaced bell may replace it with a dslam from another vendor

yeah but then I'll have to re-evaluate the best-match modem for my line. oh crap, I forgot something... With attenuation as low as mine and assuming that the IKNS upstream strangeness is elminated, it won't matter which modem I use!

bell performance package (6mb/1mb)

the max im getting is 3.45mb and 0.40mb

twld.ds_capped_rate = 4032;

twdsm.attenuation_ds = 52.84; % Only calculated during training
twdsm.attenuation_us = 30.00; % Only calculated during training
twdsm.margin_ds = 9.00;
twdsm.margin_us = 15.00; % Only calculated during training

Let's not pretend that they sat here with a list of known deficiencies like those you mentioned and said "We'll take it!". By the time all these bubble to the surface it's too late and you have to try and solve the problems as they exist today with the hardware you've selected.

hey im new to this site

here are my stats

bell performance package (6mb/1mb)

the max im getting is 3.45mb and 0.40mb

twld.ds_capped_rate = 4032;

twdsm.attenuation_ds = 52.84; % Only calculated during training
twdsm.attenuation_us = 30.00; % Only calculated during training
twdsm.margin_ds = 9.00;
twdsm.margin_us = 15.00; % Only calculated during training

That "% Only calculated during training" is right in the output from the 2wire?

Why would US SNR only be calculated during training. That doesn't seem right.

i don't get what your saying, sorry i just signed up today

Not just directed at you, there seem to be a few others who are very familiar with the 2wire/modem stats.

On your output it said

"twdsm.margin_us = 15.00; % Only calculated during training"

"margin_us" I have to assume is upstream signal-to-noise margin. I'm curious why the modem would say it's only calculated during training. That seems incorrect.