Grande Sucks. I have the same problems as stated above, and I have also had many problems with their customer service and support people. They are rude, unprofessional, and have no idea as to what they are talking about. I call in three times for one issue and get three different answers. Out of the previous 4 bills I have had to call to correct the billing on 3 of them. If you're smart you will stay away from Grande.
