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rims

join:2000-10-22
Phoenix, AZ
reply to Umm4

Re: I think Qwest is blocking YOUTUBE

Interesting post. YouTube wants all its content servers hit equally, so its DNS server rotates which IP address is handed out on each request. Even if Qwest had a cached IP address, it would still reach a server with the content I wanted.

But, you say, the content at each of these servers is also changed frequently, so my video is on serverA in the morning and serverB in the afternoon. And Qwest is ignoring the TTL of the you tube DNS entry, so it sends out the IP address of serverA in the afternoon.

Not knowing much about DNS, 1) why would YouTube regularly move content off one machine and onto another, and 2) what is the advantage to Qwest to ignore TTL entries?


Slamma

@qwest.net
reply to FenixSucks
azzonie: Yes, I see the work-around. However, I'd like to use Qwest's DNS servers. It seems clear that it's a problem with their DNS server(s) which is a key part of the service.

Umm4

join:2009-10-03
Bellevue, WA
reply to rims
said by rims:

Not knowing much about DNS, 1) why would YouTube regularly move content off one machine and onto another, and 2) what is the advantage to Qwest to ignore TTL entries?
1) As was mentioned earlier, it is the cache servers that hang the most. By definition, these servers would not hold videos for a long time. Last night I did a test and it was v6.lscache5.youtube.com that was hanging, and the opendns servers returned a different IP for that URI than the Qwest servers did.

2) The "advantage" would be that Qwests DNS servers would not have to do as many upstream queries. Not having to send and wait for an off network update every time someone clicks on a youtube video would increase the number of customers that each DNS server was able to accommodate. That said, I think they could probably get away with fixing it without too much of a performance problem, if that is indeed what the problem is, as most resources only have a low TTL if they actually need one. It could very well just be a mistake. One line in a configuration file that only affects 1% of all of your DNS responses is very easy to overlook.

That said, I can not be certain that is what the problem is, but it is very reminiscent of it, as when I query a hanging cache server with Qwest's DNS I do get a response, just not the correct one. If it was a matter of Qwest DNS not being able to talk to Google's it would most likely hang at the query stage also, instead of quickly returning an incorrect result. As for it being a problem with Qwest giving out the wrong TTL, well that would affect all ISP's equally, and as we have seen, that is not happening.

FYI, While I may be misdiagnosing the problem, I am actaully 7+ years CompTIA Net+ certified, and run our network at work, so I am not completely speaking out of my you know what. Although I have certainly never worked on an a huge network like Qwest's, I have put some thought into this, and it it is the only answer than makes sense to me.

Chris


Slamma

@qwest.net
reply to FenixSucks
By the way I, like a lot of people here, don't think there's something malicious going on. I'm just under the assumption that something needs to be addressed with my Qwest connection.

I have three connections available right now, my previous cable provider, Verizon Wireless, and more recently Qwest DSL. I can connect any of my machines to any of my three connections and youtube functions normally on everything but my Qwest connection. So I apologize for not believing that this doesn't have anything to do with Qwest.


caffeinator
Coming soon to a cup near you..
Premium
join:2005-01-16
WA, USA
kudos:4

1 edit
reply to FenixSucks
How about putting this into business terms..which it is...

Of all the Tier1-Tier3 providers, who do you think Google cares to peer with first?

It's not Qwest.

I use Qwest for ACCESS to the Internet, that's it. Period.

I can use any number of DNS providers or build my own caching server in about an hour. I happen to use OpenDNS as Primary because my ISP's DNS servers fail randomization tests and they don't.

Plus, they don't bitch when I try to stream movies out of places like China. You think Youtube is bad? Try using Tudou, or 56.com

Internet Service Provider...that is all they should be. Providing ACCESS.

YOU, the user, should be able to handle the rest yourself.
--

My 9/11 Tribute..online since 9/14/01
Need an Avatar? Check out Wafen's Avatar Pages

Umm4

join:2009-10-03
Bellevue, WA
said by caffeinator:

Internet Service Provider...that is all they should be. Providing ACCESS.

YOU, the user, should be able to handle the rest yourself.
Well, to some extent.. But if an ISP offers an additional service as part of the contract, imo it should be to spec.

By the way, I also do not believe this is intentional. I have never known Qwest to drop packets, not even P2P, and as I said before, this looks like a misconfigured DNS installation.

Hopefully someone at Qwest will see this thread if the complaints keep up and it can be fixed. It would be nice if there was a way to tell them directly, but as I said before they seem to shield themselves behind foreign tech support... (Which is, of course, more or less the standard now.)


myqwest4452

@qwest.net
reply to FenixSucks
i was amazed coming across all of these Qwest costumers that are having youtube loading problems when we first got our 5mg dsl or wireless? youtube was just fine vids would start basically with out loading 1 month into our service videos suddenly would not start i mean at all i watch alot of vids on youtube I thought it might be my lap-top so i pulled out another the same thing would not load so i got out my last lap-top rarely ever used but the same thing youtube vids would not load i have to reload at least 10 0r more times just to get a vid to play so i went to the library with my lap-tops all three of them loaded the vids with-en 2 secs there is something going going on with this isp "Qwest" this is ridiculous for this to be happening to so many paying Qwest customers!!! »i.dslr.net/v2/lite/grey/angry.gi ··· ngry.gif

Umm4

join:2009-10-03
Bellevue, WA
If you read back a page or two there is a work around... Qwest just has it's DNS mucked up for the time being (aparently...)

CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7

2 edits
Hello Qwest Patrons,

If you are having any issues please don't hesitate to reach out to us at TalkToUs@qwest.com and we'll be happy to handle any issue you may be experiencing! We appreciate your feedback and Thank You for using Qwest High Speed Internet!

Have a Great Day

The TalkToQwest Team


bobinutah
Premium
join:2003-04-07
Bountiful, UT
said by CenturyLink:

Good Morning/Afternoon All,

Hope your Monday is rolling along smoothly. We wanted to let you know that our Network Technicians have been working incredibly hard to isolate video playback issues and we are sure that they have been resolved. You should not be experiencing lag or downtime. If you are, please don't hesitate to reach out to us at TalkToUs@qwest.com and we'll be happy to handle any issue you may be experiencing! We appreciate your feedback and Thank You for using Qwest High Speed Internet!
Have a Great Day!

The TalkToQwest Team
They still aren't fixed where I am. The speed is still lagging unless I use the fix mentioned earlier in the thread.. Keep Trying. Bob
--
When I die I want to go peacefully in my sleep, like GrandPa. Not screaming, like the
passengers in his car.


blugreen

@qwest.net
Still broken where I am too - it's just spinning on about 50% of videos.


betabrain

@qwest.net
reply to FenixSucks
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I FOUND THE PROBLEM AND THE SOLUTION
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

it's a dns caching problem i believe (either that or qwest is poisoning their own dns cache with fake ips).

THE FIX:

change your DNS servers to 208.67.222.222 and 208.67.220.220

they are openDNS servers and seem to work 100% of the time.

if you don't know how to change your dns numbers, i suggest googling "how to change dns server vista" or whatever OS you have.

while you're at it, you can opt out of the qwest dns error page (with all the ads) at »www.qwest.net/web.help/?confirm= ··· onfirm=1

hope this helps!

-beta

azzonie3

join:2004-04-13
Phoenix, AZ

1 edit
If you want more info as to why this happens then follow this link. It is from a COX thread but they have the same issue. In the middle of the thread is a good explanation complete with pictures.
»[ALL] Youtube streaming fixed by switching to non-Cox DNS server


longstreet

join:2004-11-14
Plano, TX

2 edits
@OP
@ Fenix

said by azzonie3:

If you want more info as to why this happens then follow this link. It is from a COX thread but they have the same issue. In the middle of the thread is a good explanation complete with pictures.
»[ALL] Youtube streaming fixed by switching to non-Cox DNS server
What did I say? Oh yeah . . .switching doesn't fix it.

It may be a temporary solution but it can resurface at ANY time with ANY ISP.

azzonie3

join:2004-04-13
Phoenix, AZ
said by longstreet:

@OP
@ Fenix

said by azzonie3:

If you want more info as to why this happens then follow this link. It is from a COX thread but they have the same issue. In the middle of the thread is a good explanation complete with pictures.
»[ALL] Youtube streaming fixed by switching to non-Cox DNS server
What did I say? Oh yeah . . .switching doesn't fix it.

It may be a temporary solution but it can resurface at ANY time with ANY ISP.
So at least one person has listened.

mrhuggles

join:2007-03-29
Ames, IA
Ive seen a lot of problems with streaming video, for me its not a DNS issue its well, it will get going good then it starts stalling like crazy, literally if i download the video directly its fine, or if i get on a proxy its fine, something about the way the FLV clients themselves are... happens in all browsers with different versions of flash,

but hehe if i try to use qwests dns servers i cant connect to half the internet [i use opendns]

CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7
reply to FenixSucks
Hello this is Steph at Qwest, I am happy to help anyone that feels they are having connectivity issues. Please email talktous@qwest.com with your billing phone number, address and best contact number so I may have a technical specialist get in touch with you.

thank you

Steph Lake
Manager - Talk To Qwest Team

talktous@qwest.com - attention Steph
www.twitter.com/TalkToQwest

"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”

mrhuggles

join:2007-03-29
Ames, IA
Hello this is some random qwest user please stop trolling thanks.

CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7
Hello mrhuggles, thank your for your reply,

I am not sure if you were referring to me "trolling", I am a Qwest manager for the social media team, here is a link to our webpage »socialmedia.qwest.com/ (if that helps confirm for you), I am here to help users that are looking for technical support and aren't finding the answers they need here in the forums.

thank you

Steph Lake
Manager - Talk To Qwest Team

talktous@qwest.com - attention Steph
www.twitter.com/TalkToQwest

"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”


No_Strings
Premium,MVM,Ex-Mod 2008-13
join:2001-11-22
The OC
kudos:6
reply to mrhuggles
That's also why we have this handy little feature called the hey mods button. If you have a concern, push it, don't flame.

Thanks.

nonymous
Premium
join:2003-09-08
Glendale, AZ
reply to FenixSucks

FenixSucks

join:2007-06-21
Leavenworth, WA
Reviews:
·CenturyLink
reply to FenixSucks
Has it been fixed yet?
It seems like posting on Qwest's twitter only results in a solicitation to contact them privately at talktous@ *** .com

The Twitter team only does the samething. If you have a problem, please contact us privately, blah blah.

OpenDNS does not function right when I put it in Qwest Actionscrap router, which explains why it wasn't working the first time around. With the OpenDNS enabled in my computer, Youtube is working pretty good. Is it safe to switch back to Qwest DNS yet???

mrhuggles

join:2007-03-29
Ames, IA
for me contacting them directly only gets me to the same old thing, thats why every time i see them pasting that here it really bugs me, its not like they are reaching out to people in a meaningful way they are just trying to put you into the unplug wait plugbackin team hehe.

questionable

join:2005-10-18
Phoenix, AZ
reply to FenixSucks
Lets see so Friday night i got bored and went to Youtube to listen to some riffs by people doing Rush songs and other tidbits of things. Using Qwest's DNS and I'm having no issues. So IF it is a DNS issue then I guess they have different DNS servers for different area's

I have a feeling it's actually routing issue not block or DNS


longstreet

join:2004-11-14
Plano, TX

3 edits
reply to FenixSucks
I did some digging around and found that people who have tried to use openDNS have a problem :

»forums.opendns.com/comments.php? ··· nID=3339

Youtube decides where to send traffic. By switching the DNS you are using, it might route you *around* a problem.

This is why when a user switches to another ISP (which uses different DNS servers) the problem seems to go away. Those DNS servers are routed differently by youtube.

It makes it seem like (to the untrained person) the ISP is having issues, when in reality, it's how youtube has decided to route their traffic.

I do believe I've pointed this out numerous times in this thread. Can we stop bumping a dead-end issue?

You should be on the youtube forums with your complaints.

nonymous
Premium
join:2003-09-08
Glendale, AZ
reply to questionable
said by questionable:

Lets see so Friday night i got bored and went to Youtube to listen to some riffs by people doing Rush songs and other tidbits of things. Using Qwest's DNS and I'm having no issues. So IF it is a DNS issue then I guess they have different DNS servers for different area's

I have a feeling it's actually routing issue not block or DNS
Qwest does have different dns for different areas. Youtube google have many servers and routes. They use dns to send you to the closest server. They also use dns
for load balancing. If Qwest dns servers hold old info too long then those google youtube updates do not take effect quick enough. Or something like that. Many threads many places different ISPs. Read them again.
Also a bit of routing issues thrown in sometimes, plus Youtube issues just to make fixing fun.

azzonie3

join:2004-04-13
Phoenix, AZ

1 edit

1 recommendation

reply to FenixSucks
said by FenixSucks:

Has it been fixed yet?
It seems like posting on Qwest's twitter only results in a solicitation to contact them privately at talktous@ *** .com

The Twitter team only does the samething. If you have a problem, please contact us privately, blah blah.

OpenDNS does not function right when I put it in Qwest Actionscrap router, which explains why it wasn't working the first time around. With the OpenDNS enabled in my computer, Youtube is working pretty good. Is it safe to switch back to Qwest DNS yet???
Qwest DNS is working fine for me, always has been. But then again you already know this and your just bumping your thread because you like the attention.
Expand your moderator at work