The Site > Old Forums > Qwest > I think Qwest is blocking YOUTUBE

reply to FenixSucks

Re: I think Qwest is blocking YOUTUBE

reply to FenixSucks
Soooooo, I just joined Qwest, and this issue just started?

I'm in Albuquerque New Mexico...

Same issue is happening to me as well, exactly as everyone else is describing it.

If I can use this service perfectly fine with another ISP it wouldn't matter where You Tube was routing, as it works.

I assume no one has has any sort of success? I REALLY don't want to go back to comcast.

I have no problems with Youtube, other than when their load balancers route me to congested connections or overloaded servers.

reply to FenixSucks
I'm having this same problem youtube will not load, but everything else on the internet works fine. Other ISPs load youtube fine. So either youtube or quest are blocking...

reply to FenixSucks
I am having this same exact problem. I spent over 1 1/2 hours having them "test" my line. They changed my circuit but I am still having problems. They are sending me a replacement modem tomorrow and if that does not resolve the issue, I am canceling my service. Tech support is a joke.

I am located in Provo, Utah. This seems to be a Utah and Colorado problem.

I am located in MT and have no problem with Youtube or Qwest. I was able to view the video in your earlier post (as well as several others) with no problem.
--
rod_pod

YouTube is everything. Without YouTube, internet is only half the fun.

THANK YOU Qwest for not really addressing the matter.

reply to FenixSucks
I am in Salt Lake City and I am having the same problems. Multiple computers here at home are having this problem. Took computer to friends house and had no problems loading youtube at all.

If anyone figures this out I will forever be in your debt.

reply to FenixSucks
Hello Everyone, I just want to leave a comment here to anyone that may read this forum thread. Qwest, as a company, does not throttle or block specific websites.

If you are having issues with using or uploading to YouTube, we would be more than happy to looking into your issue with you. Please send us an e-mail to TalkToUs@Qwest.com, or send us a private message, and let us know what is happening. We will research this further for you on an individual basis.

Thanks everyone,

B
Consumer Affairs Manager
Qwest Communications
www.socialmedia.qwest.com

reply to FenixSucks
Have any of you tried using 4.2.2.2 4.2.2.3 & 4.2.2.4 for DNS?

Others who haven't tried changing DNS providers, use the aforementioned addresses or 208.67.220.220 & 208.67.222.222 for OpenDNS and see if it fixes your issues. It could just be that Youtube is pointing Qwest's resolver to an IP that has a bad route.

reply to CenturyLink

This should make you happy.

»YouTube does not work for me (unless I use a proxy)

»www.youtube.com/profile?user=YouTubeHelp

Most likely you guys are seeing a youtube problem. Depending on where you live will route you to one of their many servers. Sometimes the server you are getting routed to sucks.

There are many threads about youtube performance from every possible isp you can imagine. If you keep getting routed to the same crappy server you will likely see the same bad performance, as others have found out in other threads. Read this entire thread if you want to learn something.

»[LA] Youtube videos loading slow as hell...?

Using a proxy will likely rout you to a diffrent less congested server. Pretty simple really.

Here is a list of known youtube problems at the moment.

»www.google.com/support/youtube/b···ssues.cs

As you can see it is a pretty large list. I suggest calling google to see if they can update some of their tired old servers.

Every major isp here on DSLReports.com has threads complaning about youtube, but it certainly could not be a youtube problem, right?

reply to FenixSucks
Salt Lake City here. I'm not a heavy Youtube user, but I have seen these same issues on many of my attempts to use Youtube over the last month or so.

I noticed that with Qwest's DNS server I'm directed to Youtube servers in the 74.125.127.* subnet. The forward path when sending data to these servers is via the Level3 backbone.

With the 4.2.2.* DNS servers I'm directed to Youtube servers in the 74.125.47.* or 74.125.115.* subnets. The forward path when sending data to these addresses is via the AT&T backbone. (A bit humorous, since the 4.2.2.* DNS servers are operated by Level3 -- but this choice is likely being made by Youtube/Google, not by Level3 or AT&T).

Now, the path that the data from Youtube takes to return to the requestor is not necessarily the reverse of the path used to send the request TO Youtube. That is... the request might travel to Youtube via the AT&T backbone, but the response come back via the Level3 backbone. But IIRC that's rare. So the response is usually returned via the same backbone from which the request was received.

So if the issues are lessened when using the 4.2.2.* (Level3) DNS servers, then this suggests that the Level3 backbone is the issue. And that suggests a possible peering problem between Qwest and Level3, or between Youtube and Level3.

Restaurants still have to make sure their customers are happy and don't blame every problem on "oh but it's our suppliers' fault"

The fact is when I connect via a Comcast connection, YouTube doesn't struggle. With Qworst, it does, and one day is acceptable, weeks consecutively is not.

What has Qwest done so far? Two Twitter reps posted to give us a canned message "At Qwest customer matter, please contact us privately" rather than address a number of people having the same problem publicly.

If I wanted it addressed one-on-one, I would continue bugging them with LiveChat, but addressing publicly allows me to see if many others are having the same problem

reply to FenixSucks
i couldnt use youtube for a couple weeks ...now suddenly today, it works again. hoooray!

reply to FenixSucks
Hmmm. IDK mate.

Every YT vid you posted works fine here and starts playing within seconds of page load.

I do use a local 3rd-party Qwest ISP (who has their own Datacenter) and also use OpenDNS as a secondary in addition to my ISP's in my router...that could be it.

I have a lot of videos on YT myself, and like you I upgraded to 7M from 1.5 for similar reasons. So yeah, if it didn't work I'd be frelled. But, considering most of my actual video watching is DivX or direct downloads, I'm not worried much.

Current train is: Tx Rate 768 Rx Rate 7168

My Trace:

 
Tracing route to youtube.com [74.125.45.100]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    56 ms    47 ms    47 ms  dsl1.spkn.tierpoint.com [66.45.176.66]
  3    55 ms    47 ms    47 ms  66-45-176-65.ptr.llix.net [66.45.176.65]
  4    55 ms    47 ms    47 ms  66-45-179-33.ptr.tierpoint.com [66.45.179.33]
  5    54 ms    47 ms    47 ms  br2-10g-2-2.spkn.tierpoint.com [65.61.96.37]
  6    54 ms    47 ms    47 ms  pr1-ge-2-0.spkn.tierpoint.com [65.61.96.30]
  7    55 ms    63 ms    63 ms  six.sea01.google.com [206.81.80.17]
  8   165 ms    95 ms    63 ms  209.85.249.34
  9   103 ms   111 ms   159 ms  216.239.43.81
 10   119 ms   127 ms   127 ms  72.14.236.26
 11   118 ms   127 ms   127 ms  209.85.254.241
 12   136 ms   143 ms   143 ms  209.85.253.145
 13   119 ms   127 ms   127 ms  yx-in-f100.google.com [74.125.45.100]
 
Trace complete.
 
 

Looks like your ISP (Tierpoint) has a direct connection to Google's network. So it's probable that you'll encounter very few -- if any -- issues with Youtube or other Google-operated sites.