I'm having issues with YouTube videos not loading up at all and indefinitely stuck at the loading indicator going around and around.
Tried IE and FF, on two different computers with the same result. I rebooted the DSL modem and it allowed me to actually load some videos, but not all.
Does anyone know if YouTube is having issue in itself, or is it Qwest, or is there something specific to Qwest-YouTube? If so, please shout-out here, and if you don't mind, please share your location.
Update: The issue only started recently. Connecting to a wireless access point other than my own resolves the issue, as does using Youtubeproxy.org
On my Qwest, it stalls at "Waiting for s.ytimg.com"
So, Qwest may not be specifically blocking the service, but the CSRs couldn't figure out the problem, they type like they're talking on an instant messenger between teens and generally, for what I pay, the quality of service fails to meet my expectations. That's the "Spirit of Service" there.
I chat with a Qwest.net Live Rep, who didn't exactly have the best business like manner and questionable credibility. I've never seen a live chat person letting so many typos sent out (no0t, access po8int kind of errors).
He wanted to send a tech out. It's nice of him to try to help me out, but no, I can't just free up four hours in middle of the day. He wanted me to leave 1-5PM available for a tech to come by. I can't just open up four hours during that time frame. Who can??
When I told him that when I accessed a different access point by WiFi served by a different ISP, problems went away, he said he was going to do a DNS check and said that tested out fine.
I have a 7Mbps/896kbps service. Some YouTube videos don't just load slowly. They STALL and not load at all. I guess hoping for their 20Mbps service would be futile if they'll be throttling it.
I don't think this is a Qwest issue. With my cable ISP, some YouTube clips don't load, load slowly, and few load normally. YouTube has always been slow no matter what location or ISP I've used.
You're not the only one having this issue. I'm seeing the same thing.
I have two connections: Qwest DSL and a local cable internet provider. I can put my connections on different computers and side-by-side them...
So when I load a youtube video, it loads & plays normally on my cable connection. However the Qwest DSL connected computer gets the 'waiting for s.ytimg.com' and the infinite spinning/buffering symbol. Sometimes a video will load and play normally, but most do not.
Hello FenixSucks, Sorry to hear about your issues when trying to view video on. YouTube. Contrary to the post, Qwest does not restrict or throttle these downloads. If you have issues with the DSL service we would be glad to help, just email us at talktous@qwest.com, we can take a look.
Regards,
Steve Schwartz
Manager - Talk To Qwest Team www.twitter.com/TalkToQwest TalkToUs@qwest.com
I am glad I found this. I too use Qwest. I too am having these exact same issues. I have tried from all three computers in my house with different browsers, both wired and unwired.
Most of the time YouTube doesn't even load at all, but sometimes I can get to a video. If the video starts out with the swirling image on the video, it will not play. If the video starts out as paused, I click play and it will load. If the video area is empty, it won't load.
It likes to stop especially at s.ytimg.com
This has happened before in the past before and after I had completely upgraded the firmware on my router.
I am on a 3mbps connection. I have a friend who is on a connection less than 1mbps (not Qwest) and he has no issue viewing YouTube.
You call Qwest support at your own sanity. The answer to everything is recycle the modem. They do not understand the meaning of "it is not working" and will continue to tell you to recycle the modem and assure you that your internet is at the speed it should be repeatedly until you get mad and hang up on them.
Next Friday we are going with Comcast. It's cheaper, more reliable, and 8mbps fiber optic for cheaper than 3mbps DSL is a winner in my book anyday.
I have 3 Qwest DSL lines. I have at least 10 people using youtube at any one time with no issues at all. It could be a local problem I guess but youtube is a very popular website. It would be the death of an IP to actually block or filter one of the most popular web sites in the world. A few weeks back we had a simular thread claiming Pirates Bay was being blocked. Turns out the problem was not qwest. I suspect you guys are seeing something simular.
It is not being blocked or throttled. If anything it is a glitch in the upstream routing. May or may not be DNS related. Do a search for more info. Does not always affect just Qwest. I can not remember the full details.
Any type of youtube in particular you are having a problem with. I really do not use you tube but do watch some videos linked off other sites like this. Have not had any problems on Qwest 12meg out of Phoenix. Are some videos bigger than others, a different type. Like said only indirectly see youtube. Have seen it some in last few days also no problem.
I just upgraded to the 7meg DSL package (which is turning out to be anything but) and am experiencing the same Youtube problems. I have yet to find a video that I can watch without having to pause it first to buffer, which isn't surprising considering that my bandwidth meter peaks at about 650kbps for all Youtube vids. Something is definitely wrong. I got better performance under the 1.5meg tier.
How do I change my DNS server? I have Qwest with MSN package and as an end user, I have the equipment connected properly and when I can access YouTube just fine with Comcast, but not with Qwest, then, I consider that a Qwest problem.
That particular spoiled girl video loads now, but the general slowness with YouTube and some videos not loading at all despite repeated reloading remains at large.
It's not doing any better and it looks like I'm not alone with this issue, unsurprisingly.
Qwest needs to get this straightened out in the next few days, as I'm going to cancel the service if it doesn't or at the very least switch to a less expensive 1Mbit plan.
7Mbit is absolutely useless to me over 1Mbps when I can't enjoy YouTube.
As of now, this one doesn't work. Switch over to Comcast connection and it works.
Maybe it isn't specifically "Qwest" issue, but using a different provider showed that it isn't my computer or me that is the problem. Any network issue uplink of my DSL modem is their problem.
I really don't know what I can do, other than ditch 'em, when multiple tech support agent's best answer is "your line is fine, nobody else complained, DNS looks to be in working order, we don't filter services and I'm not sure what you can do".
Maybe it isn't specifically "Qwest" issue, but using a different provider showed that it isn't my computer or me that is the problem. Any network issue uplink of my DSL modem is their problem.
Not really. No provider is responsible for what happens outside their own network. An ISP can't solve every problem on every network on the Internet.
Things like this happen all the time, affecting subscribers of different providers differently. Today, Qwest customers might have trouble with youtube; the next month Comcast subscribers might have the same issue. That doesn't imply that the problem is necessarily with Qwest or Comcast at all- it could be with youtube's own provider or a carrier between.
Iam in Salem Oregon and am having the same problems. Some of the videos dont load no matter what. I can reload the page 20 times and it just wont play.
The 2 videos you posted as having problems with wont load for me either.
I think Qwest routes its Salem customers through Portland, so maybe there is a problem at their Portland POP?
Iam in Salem Oregon and am having the same problems. Some of the videos dont load no matter what. I can reload the page 20 times and it just wont play.
The 2 videos you posted as having problems with wont load for me either.
I think Qwest routes its Salem customers through Portland, so maybe there is a problem at their Portland POP?
When you do a reverse DNS, do you get "ptld.qwest.net" and what do you get on »www.geoiptool.com? It tells me my region is "Vancouver, WA"