Qwest → Re: YouTube excruciatingly slow, YouTube or Qwest?

its qwest, they have been throttling youtube for a while now, they admit it and deny it on a regular basis lol

I chat with a Qwest.net Live Rep, who didn't exactly have the best business like manner and questionable credibility. I've never seen a live chat person letting so many typos sent out (no0t, access po8int kind of errors).

He wanted to send a tech out. It's nice of him to try to help me out, but no, I can't just free up four hours in middle of the day. He wanted me to leave 1-5PM available for a tech to come by. I can't just open up four hours during that time frame. Who can??

When I told him that when I accessed a different access point by WiFi served by a different ISP, problems went away, he said he was going to do a DNS check and said that tested out fine.

I have a 7Mbps/896kbps service. Some YouTube videos don't just load slowly. They STALL and not load at all. I guess hoping for their 20Mbps service would be futile if they'll be throttling it.

So, whom to switch to?

Judging from posts like these, Qwest needs to get on this problem and figure out a solution. It's probably no fault of theirs, but their customers don't know what is going on and automatically assume Qwest is blocking youtube.

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You can't fix stupid

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This is a huge concern for me. I have a 9yo autistic son. YouTube is where he spends almost all of his Internet time. He's obsessed with Disney and Nickelodeon. He watches videos for hours. If I pay for a service, I expect to get to use it as I see fit (within the bounds of legality, of course). Is this in their contract? Do they notify users of it at all? This reminds me of when MSN would block access to certain Usenet groups because it considered them immoral.I very much hope this is the case.

A.) All residential ISP service is on a "best effort" basis. If you need an SLA, you can get ISDN, T1, etc.

B.) Any residential ISP is at the mercy of the connectivity with the destination. Not all ISPs have a direct peering agreement with CDNs, and not all CDNs have direct peering with all ISP upstream providers. Any ISP relying on third party transit to a destination can run into problems when the destination transit network is choking for some reason.

So your ability to use your Internet connection is dependent upon a number of factors reflected by the "best effort" nature of low cost Internet access; not all of which are under your provider's control.

Precisely.

I'm a fan of Megaupload for example, one of the largest filehosts around....normally I'll get 600kb/s download and 75kb/s upload from them...earlier I was getting barely 100 down and upload timed out.

Wasn't anyone's fault in particular though, just how the network cookie crumbles.