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bigburd

join:2009-09-14
Butte, MT
kudos:1

Massive Slowdowns?

For the last week or so I have been experiencing super slow speeds. As I sit here right now my current speakeasy test to Seattle shows:

Last night I was getting ~700 kbps DOWN

Early this morning: full speed

Today at lunch: full speed

Right now:Last Result:
Download Speed: 2685 kbps (335.6 KB/sec transfer rate)
Upload Speed: 734 kbps (91.8 KB/sec transfer rate)

Am I the only one experiencing this? I'm paying for the faster connection as well, full speed is 10 mb


geonerds

join:2006-03-19
Helena, MT

I've talked to many people in Helena experiencing the same problem. Customer service has been unhelpful, to say the least, basically just going through the rote "shutdown/restart", "it must be you" routine. Reading through the forums here it seems a systemic problem on their end. Peak evening hours do seem the worst, with high latency values, timeouts, etc.

Anyone have a more tech savvy explanation of what may be going on?


jodokast82

join:2007-10-26
Great Falls, MT
reply to bigburd

I as well am getting these issues as well. I have the standard speed package and am experiencing similar massive slowdowns between 5pm and 2am. It is a capacity problem. Bresnan will deny it wholeheartedly but that is the only explanation. I am actually in talks with some of their tier 2.5 and networking techs trying to show them it is happening but they always use the "its out of our network" or " its your system/network and we don't have to help with that".
Run trace routes often when stuff goes south. Call or contact them when it is happening and get an email address to mail it to. show them its happening. If all else fails, threaten to drop their service or get others to as well. That usually works. If THAT doesn't work, ask for a manager or a supervisor. other than that I don't know what to tell you


jodokast82

join:2007-10-26
Great Falls, MT
reply to bigburd

Also bigburd, make sure to use the Bresnan speedtest, or they will stick their fingers in their ears and pretend not to hear you. speedtest.bresnan.net


citizenkain

join:2009-09-17
Helena, MT

1 edit
reply to bigburd

Its been slow for me as well the last few days. Using a speedtest.net server in Helena, latency is around 50ms, and down speed is a bit over 1.25mbps. Up is less then .40mbps.

Also, webpages are slow, I get a lot of latency and drops in WoW going to 206.16.235.15.

When I use the Bresnan speedtest shows that everything is fantastic and I'm getting my full speed. Too bad the entire internet isn't condensed into one rack in Missoula.


nate2073

join:2007-09-05
Helena, MT

2 edits
reply to bigburd

Hmm, maybe this is why this morning my DNS server is experiencing a tremendous number of timeouts. My logs are filling up with the below. Also websites are taking longer to load in Firefox. We will see if this is a temporary thing or chronic.

named: too many timeouts resolving 'ns-1.ch3.sourceforge.com/AAAA' (in 'sourceforge.com'?): disabling EDNS



InHelena

@174.44.143.x
reply to bigburd

There is severe funkiness going on. I ran a newsgroup download test with one server connection. I max out with about 750Kbps. If I open 15 connections I can hit 9Mbps.


bigburd

join:2009-09-14
Butte, MT
kudos:1
reply to bigburd

Last Result:
Download Speed: 3711 kbps (463.9 KB/sec transfer rate)
Upload Speed: 586 kbps (73.3 KB/sec transfer rate)

it's not as bad but still terrible.. once again this morning it was full speed ahead at 10mb down. I'm not bothering with tech support, read my post titled "Bresnan Hijacks Your Browser" from a few days ago and you'll see why I'm not calling them, pointless and aggravating. Dialing that number is setting yourself up for disappointment and anger.


bigburd

join:2009-09-14
Butte, MT
kudos:1
reply to nate2073

I used to get these on my caching nameserver but I have a qwest DSL line as well so I sent my DNS server out the qwest line.



soadlink

join:2002-11-17
USA
reply to bigburd

When they say "it's not in our network, not our problem" it makes me furious. That is such terrible customer service, and a cop out. I can understand a major jump down the line, but when it's one of their backbones to the internet they need to say "thank you for letting us know, we will speak with our engineers, and get in contact 360 networks to try and resolve the issue as soon as possible"... or whoever the backbone is.

I work at a hospital in IT..if our connection to the provider was suffering/out, and employees were complaining, and I said "not our network, not our problem" I would be in big trouble if this got out. OK it's not the exact same situation, but in general my point stands -- just say you will do your best to help fix the problem, even if you know it's going to be a difficult/lengthy one to solve.


bigburd

join:2009-09-14
Butte, MT
kudos:1
reply to jodokast82

tried the bresnan test and it came up ~7800 I'm paying for 15000 and still cant hit it on their own network.


bigburd

join:2009-09-14
Butte, MT
kudos:1
reply to soadlink

actually your situation is quite the same.. you by your employer, as is bresnan by us, are both being paid to provide a service which you contractually agreed to provide.. This would be like you clocking in for an 8 hour day and taking an 4 hour nap. At least if I'm only getting half my bandwidth.



squirrel83
cheers

join:2005-05-02
Astoria, NY
reply to bigburd

latley I have been having alot of drops but in the past days maybe they are done

»www.speedtest.net/result/568804542.png


bigburd

join:2009-09-14
Butte, MT
kudos:1

I got my full 15mb tonight on the bresnan server lets see if it stays this way


jodokast82

join:2007-10-26
Great Falls, MT

1 edit

Congrats on the evening speed up. Was it about 10pm-ish? Or closer to midnight? The reason we are all getting bad performance is that Bresnan got greedy and over-subscribed their bandwidth. They are planning a few new connections to Seattle and Denver to relieve some of the congestion but that's about it as far as I know. I mean, we are Montana. We aren't high on the "must-add-backbones" list. I finally got a response from our friendly tier 2 tech support. Don't get me wrong, this is a good support agent and does her job well. Being in the remote support and phone support business I understand how hard it can be to do that job, but being in that line of work I can also tell when I am being relayed info thru a 3rd party that isn't quite sure what the info means. E-mail reads as follows.

"I managed to get a quick response to your slow speed issues during peak times. Our Network Engineers are aware of the issue now and have it scheduled to be repaired in the near future. I just wanted to let you know that we are attending to the matter as best as we can. It may be a couple of weeks until results are realized. I know that the time frame is never "soon enough" but I hope knowing that it will be resolved soon will help. Your ticket will be attached to the parent issue for resolution."

So basically you can read this 2 ways. The lumbering beast that is Bresnan is actually going to fix the issue, whether it be before or after the supposed network expansion. Or they are just sick of me complaining and are telling me what they think I want to hear. I personally hope for the former, not the latter. This comes after the phone support basically told me "I do feel that the problem is, sadly, off network therefore out of our hands". I sent them some line tests from DSLreports that showed upwards of 10 to 15% packet loss on a number of servers in the network during peak and then got that E-mail the next day

Expand your moderator at work

bigburd

join:2009-09-14
Butte, MT
kudos:1
reply to bigburd

Re: Massive Slowdowns?

just an fyi today my connection is super super slow. This time I checked with bresnan speed test and got my full 15 but checking with speakeasy shows me at less than 1mb. Every site is slow, no use calling them as they will tell me it's not them I'm sure.


bigburd

join:2009-09-14
Butte, MT
kudos:1
reply to bigburd

Speakeasy test tonight:

Last Result:
Download Speed: 1118 kbps (139.8 KB/sec transfer rate)
Upload Speed: 910 kbps (113.8 KB/sec transfer rate)

Bresnan says I'm going full speed ahead. I sent tech support a nasty email today and got the same ol story of how I should disconnect my router from the modem and how I should traceroute and send results and how they cant be responsible for the speeds outside of their network and all I can say is BS! The traceroute is gonna look fine because at 1mb I will still get reasonable response times. They'll come back saying everything looks great from what they see. It's all a setup like loaded dice. This is a joke I'm paying extra money to go faster and my DSL connection blows this thing away right now and thats with TONS of web server traffic running on the connection all the time... You know if they were straight up to begin with and just tell me they were having troubles and trying to sort it out and they would credit my account half of the monthly bill each month or soemthing until it was fixed I would be fine with that. But I'm paying good money for this connection and all I am getting is a bunch of manipulative apes with their thumbs up their derier.


bigburd

join:2009-09-14
Butte, MT
kudos:1
reply to bigburd

Speakeasy test at 7am

Last Result:
Download Speed: 15754 kbps (1969.3 KB/sec transfer rate)
Upload Speed: 964 kbps (120.5 KB/sec transfer rate)

DOnt trust them outside speed tests though they could be inaccurate.. Bresnan sucks so bad right now. I guess I do get what I pay for as long as I'm willing to stay up through the night to use it. Who needs sleep?



AnonInsider

@bresnan.net
reply to bigburd

Inside info on this issue.

The problem is not, as speculated, a bandwidth or over-subscription problem. The issue is/was related to issues with how a major peer provider handles their BGP route announcements.

Despite what some have claimed, traceroutes are very important to have ready when contacting tech support. They might not directly show the slowdown but they do provide valuable data for engineering groups to isolate the problem routes/paths.

Using the bresnan speedtest is valuable because it will help isolate if the issue is local to your connection or more a matter of getting out of the network. If your tests to the internal test servers show full (or close to full) speeds then it's not a local issue at your house. So don't call and ask for a tech because he/she won't be able to do anything at your house.

As far as I'm aware 360 fixed their BGP announcement problems so if you're still having issues you need to report it to the phone support people.
You can run traceroutes from the command line- windows, mac, and linux all have the command-line traceroute utility. (mac users, it's called 'terminal' in your applications folder).

Bigburd, you say your DSL works great. Well guess what smart guy, Bresnan uses the same peer link that Qwest does, and if that peer runs into a bandwidth crunch, which company's traffic you think they are going to give first priority to? A small local ISP or a huge national company that they have to peer with all over the US? You do the math.


geonerds

join:2006-03-19
Helena, MT

Thanks for the info AnonInsider. I hope it's true, and that it's being addressed. A little less snark would be appreciated though, smart guy.

In the last week I've had several people where I work asking me about the problems Bresnan seems to be having. The frustration level is high because the phone support folks, who I realize don't have a choice, are sticking to their scripted "solutions" of "unplug/restart your router/modem/computer", "you have a virus and need to take in to be cleaned up", etc. There was even an instance when a Bresnan field tech came out to check the line (which was fine) and ended up with him in a swearing tirade on the phone with his own tech people, essentially because they were giving HIM the run around.

Word has been getting around quickly at work (a little agency of 2000) about all of this, and Bresnan's rep is sinking fast across the state. Most have said they'd be ok if Bresnan admitted the problem and were working on it, rather than being buried under the piles of BS that have been shoveled out.

I've had good service with Bresnan up to now, and hope it returns. However the current dishonesty is disappointing for something we're paying hard cash for, especially in this economic climate.


nate2073

join:2007-09-05
Helena, MT
reply to bigburd

downloadmtr.txt 1,891 bytes
mtr output
downloadtracepath.txt 1,600 bytes
tracepath output
downloadtraceroute.txt 1,789 bytes
traceroute output
Here is a report from mtr, tracepath and traceroute. All are awful and I have contacted Bresnan support and sent them the traceroute results also.

bigburd

join:2009-09-14
Butte, MT
kudos:1
reply to AnonInsider

Now wait.. HAHA!

You started your post saying it was NOT a bandwidth problem, then at the end of your post you say at peak hours Bresnan's traffic gets a lower priority than qwests???? Is... this... not... a bandwidth.... problem? And just how do BGP routes happen to become broken DAILY at ~5pm and run well into the night??? I watched very close yesterday and it was like somebody was standing at a switchbox at 5pm, flipped the switch and everything slowed down. NOT ONLY THIS but our digital TV channels haven't worked for a day and a half now. I can't get any HD channels, I can't watch any on-demand movies, and the music channels are gone! All I get is a "Please Wait' on the screen. Personally I believe bresnan is harrassing me because they don't like what I am saying/doing. I know they are watching this thread. So let's get the score here:

1. I lose any and all functional bandwidth at ~5pm every day to where I cannot work and definitely cannot play any online games.

2. Neither of my cable boxes are capable of getting HD channels

3. neither of my cable boxes are capable of getting on-demand

4. neither of my cable boxes are capable of getting the digital music

5. I'm paying hard earned money for this

Bresnan has claimed:
1. it is my router
2. it is folks outside the other end of their network (out of their control)
3. 360 networks had bad BGP routes that seem to only be broken at ~5pm but they are fixed now
4. speakeasy speedtest do not provide any form of reliable information (although I get full speed all day long until 5pm)
5. "we do not read DSL reports" which is clearly a lie with the last post
6. Qwest's traffic gets more priority over the backbone which clearly tells me they are capable of providing a more reliable connection and better service. Somebody should tell qwest this so they can push this fact onto the public in the form of a commercial.

Look you and your Bresnan cronies can blah blah all day long. I know what I am experiencing and it is making it impossible for me to work OR play which is what I am paying my hard earned money for. I have no faulty equipment at the moment and all is working fine contrary to bresnan's claims. I'm going to take this into a whole new direction tonight after work, get ready bresnan.



JustAThought

@qwest.net
reply to nate2073

downloadgblx la.txt 1,137 bytes
Los Angeles via Global Crossing
downloadqwest denver.txt 1,413 bytes
Denver via Qwest
downloadsprint dc.txt 1,537 bytes
Washington DC via Sprint
downloadl3 zurich.txt 584 bytes
Zurich via Level 3
  
When submarine telecommunication cables are involved (as in your example), then latency will certainly be higher the further you are from that cable's landing station. Your ISP can no more shorten that network delay then I could speed up your voice echo across the Grand Canyon.

To illustrate this, here are traceroutes from different geographic POPs to natsuki.mplayerhq.hu. Note how each origin traverses a common route, but the delay is ~40% lower when starting from DC than from LA. Just for fun, I also included from Zurich, since that's the last intermediate hop. Very speedy!

If it makes you feel any better, there could be someone over in Hungary experiencing the same latency when connecting to a server near you.

bigburd

join:2009-09-14
Butte, MT
kudos:1

i really don't know what this has to do with the price of tea in china


bigburd

join:2009-09-14
Butte, MT
kudos:1

1 edit
reply to bigburd

EDIT: I forgot to add the speakeasy results to this..

Last Result:
Download Speed: 2161 kbps (270.1 KB/sec transfer rate)
Upload Speed: 859 kbps (107.4 KB/sec transfer rate)

traceroute to illwillpress.com (207.234.209.60), 30 hops max, 38 byte packets
1 host-10-252-148-1.but-mt.client.bresnan.net (10.252.148.1) 9.563 ms 6.477 ms 6.542 ms
2 butmtfh2hb6-GE-0-0-0-U120.int.bresnan.net (69.144.94.122) 10.611 ms 13.769 ms 10.524 ms
3 hlnmt002hb7-SO-1-2-0-U10.int.bresnan.net (69.144.94.161) 14.724 ms 19.700 ms 18.509 ms
4 mslmtfh1hb7-GE-0-0-0-U432.int.bresnan.net (69.144.26.101) 25.860 ms 21.044 ms 20.169 ms
5 mslmt001hb1-VL80.int.bresnan.net (69.144.26.82) 20.745 ms 26.997 ms 22.679 ms
6 66.62.136.109 (66.62.136.109) 35.444 ms 40.247 ms 33.805 ms
7 LEGACY-SIX-ADDRESS.PLEASE-RENUMBER.six.seax.hgtn.net (198.32.180.69) 40.860 ms 44.589 ms 42.269 ms
8 e1-1.pr0.ordx.hgtn.net (66.113.197.33) 116.517 ms 107.039 ms 104.020 ms
9 e1-5.pr0.atlx.hgtn.net (66.113.197.10) 150.402 ms 150.477 ms 148.282 ms
10 e1-13.pr0.tpax.hgtn.net (66.113.197.54) 164.258 ms 164.742 ms 162.448 ms
11 e1-20.co2.as30217.net (66.113.197.2) 133.253 ms 133.171 ms 138.255 ms
12 * * te49.dr5.as30217.net (84.40.24.82) 132.850 ms
13 66.230.227.170 (66.230.227.170) 136.028 ms 132.823 ms 135.737 ms
14 207.234.209.60 (207.234.209.60) 135.398 ms 135.460 ms 142.169 ms

#########################################################

traceroute to whitehouse.gov (96.17.218.135), 30 hops max, 38 byte packets
1 host-10-252-148-1.but-mt.client.bresnan.net (10.252.148.1) 8.659 ms 10.410 ms 11.989 ms
2 butmtfh2hb6-GE-0-0-0-U120.int.bresnan.net (69.144.94.122) 20.161 ms 8.481 ms 9.392 ms
3 hlnmt002hb7-SO-1-2-0-U10.int.bresnan.net (69.144.94.161) 35.263 ms 39.355 ms 43.923 ms
4 mslmtfh1hb7-GE-0-0-0-U432.int.bresnan.net (69.144.26.101) 39.597 ms 33.619 ms 21.210 ms
5 mslmt001hb1-VL80.int.bresnan.net (69.144.26.82) 18.149 ms 17.846 ms 17.929 ms
6 66.62.136.109 (69.144.26.82) 34.197 ms 40.071 ms 54.488 ms
7 pdx1-core-02.360.net (66.62.4.130) 74.132 ms 62.676 ms 59.600 ms
8 66.62.3.45 (66.62.3.45) 67.628 ms 64.531 ms 74.088 ms
9 den1-edge-01.360.net (66.62.4.3) 64.712 ms 71.608 ms 69.667 ms
10 ge-6-16.car2.Denver1.Level3.net (4.53.2.25) 70.686 ms 67.407 ms 69.101 ms
11 COMCAST-IP.car2.Denver1.Level3.net (4.79.82.54) 428.201 ms 445.766 ms 472.579 ms
12 pos-0-8-0-0-cr01.dallas.tx.ibone.comcast.net (68.86.85.178) 442.529 ms 430.962 ms 443.713 ms
13 pos-0-14-0-0-cr01.losangeles.ca.ibone.comcast.net (68.86.85.141) 432.464 ms 413.496 ms 422.565 ms
14 * * *

#########################################################

Look what happens here when it gets to the outer edge of 360 networks..

# traceroute getbent.com
traceroute to getbent.com (68.178.232.99), 30 hops max, 38 byte packets
1 host-10-252-148-1.but-mt.client.bresnan.net (10.252.148.1) 7.694 ms 7.801 ms 8.610 ms
2 butmtfh2hb6-GE-0-0-0-U120.int.bresnan.net (69.144.94.122) 10.031 ms 7.889 ms 8.729 ms
3 hlnmt002hb7-SO-1-2-0-U10.int.bresnan.net (69.144.94.161) 24.152 ms 17.438 ms 15.139 ms
4 mslmtfh1hb6-GE-1-3-0-U432.int.bresnan.net (69.144.26.102) 29.347 ms 25.240 ms 20.828 ms
5 mslmt001hb1-VL72.int.bresnan.net (69.144.26.74) 18.014 ms 19.748 ms 20.901 ms
6 66.62.136.57 (66.62.136.57) 35.269 ms 38.126 ms 39.111 ms
7 pdx1-core-02.360.net (66.62.4.130) 62.932 ms 65.322 ms 59.140 ms
8 66.62.3.45 (66.62.3.45) 67.556 ms 81.262 ms 64.215 ms
9 den1-edge-01.360.net (66.62.6.67) 61.883 ms 63.190 ms 60.036 ms
10 * * ge-6-16.car2.Denver1.Level3.net (4.53.2.25) 66.960 ms
11 ae-31-53.ebr1.Denver1.Level3.net (4.68.107.94) 68.253 ms 95.572 ms 81.065 ms
12 ae-2.ebr2.Dallas1.Level3.net (4.69.132.106) 83.784 ms 90.631 ms 90.959 ms
13 ae-61-68.ebr1.Dallas1.Level3.net (4.69.146.66) 89.082 ms 97.673 ms 105.951 ms
14 ae-8-8.car1.Phoenix1.Level3.net (4.69.133.29) 91.106 ms 94.780 ms 88.502 ms
15 ae-11-11.car2.Phoenix1.Level3.net (4.69.133.34) 109.853 ms 290.368 ms 135.724 ms
16 THE-GO-DADD.car2.Phoenix1.Level3.net (4.53.106.2) 99.084 ms 91.747 ms 91.125 ms
17 ip-208-109-112-154.ip.secureserver.net (208.109.112.154) 111.383 ms 95.324 ms 91.775 ms
18 * * *
19 * * *
20 *

#################################################

traceroute to bresnan.com (67.228.105.43), 30 hops max, 38 byte packets
1 host-10-252-148-1.but-mt.client.bresnan.net (10.252.148.1) 23.947 ms 19.135 ms 16.672 ms
2 butmtfh2hb6-GE-0-0-1-U96.int.bresnan.net (69.144.94.98) 18.947 ms 12.084 ms 10.305 ms
3 hlnmt002hb7-SO-1-2-0-U10.int.bresnan.net (69.144.94.161) 27.578 ms 19.959 ms 19.263 ms
4 mslmtfh1hb7-GE-0-0-0-U432.int.bresnan.net (69.144.26.101) 21.091 ms 18.560 ms 21.297 ms
5 mslmt001hb1-VL80.int.bresnan.net (69.144.26.82) 23.591 ms 21.197 ms 18.683 ms
6 66.62.136.57 (66.62.136.57) 40.798 ms 35.179 ms 36.292 ms
7 te1-3.cer01.seattle-datacenter.com (206.81.80.140) 39.180 ms 38.546 ms 38.891 ms
8 po01.fcr01.sea01.seattle-datacenter.com (67.228.118.134) 37.888 ms 39.363 ms 38.687 ms
9 67.228.96.106-static.reverse.softlayer.com (67.228.96.106) 40.059 ms 40.086 ms 44.270 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *

I've decided on taking a whole new perspective of this. We have the batteries charged on the video camera and we're filming the absolute nightmare we are going through with these folks. The wife just got off the phone with them again after an hour of them telling her we can view on-demand just fine. They pretty much told her she is a liar and what she says is happening isn't happening. They also told her they would have a guy out to look at it and he never showed up. At about 4:30 she called them and asked where the guy was they said "what guy?". So then we had to reschedule for thursday, then they tried telling us they would charge us for the guy and there was no way he could be out at around 4:30 or later. Eventually we got the guy at our time. Wife told them he is only to come and see for himself what is happening he is not allowed to repair anything inside the house unless it is their equipment and he acknowledges this is their problem, not ours. I am confident this issue is not mine and is most certainly theirs or their providers which I could really care less they are responsible to deal with the issue and provide me with the services they promised and I pay for. Anyhow I have an idea for a youtube clip with this and I'm going to probably go that route to prove once and for all I am not messing with these people in any way. Beyond that I'm thinking I'm gonna have to start contacting and bugging the Federal Trade Commission and other entities.. it's all I can do they won't work with me and I need to be able to work. I can't believe these people do not take me seriously.


Quento21

join:2007-09-28
Laurel, MT

1 edit
reply to bigburd

im getting the same results as you guys tracing to those ip's and i am on Cable Montana. Bigburd i believe this is an issue for anyone that traces to it, here is a trace from a buddy of mine that lives in seattle.

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 8 ms 7 ms 8 ms ge-3-41-ur01.bellevue.wa.seattle.comcast.net [68
.86.113.129]
4 10 ms 9 ms 9 ms be-50-ar01.burien.wa.seattle.comcast.net [68.86.
96.213]
5 20 ms 11 ms 11 ms be-30-ar01.seattle.wa.seattle.comcast.net [68.85
.240.69]
6 11 ms 13 ms 14 ms pos-0-3-0-0-cr01.seattle.wa.ibone.comcast.net [6
8.86.90.209]
7 12 ms 14 ms 11 ms te-3-2.car1.Seattle1.Level3.net [4.79.104.105]
8 11 ms 17 ms 18 ms ae-31-51.ebr1.Seattle1.Level3.net [4.68.105.30]

9 38 ms 35 ms 35 ms ae-7.ebr2.SanJose1.Level3.net [4.69.132.49]
10 29 ms 32 ms 35 ms ae-92-92.csw4.SanJose1.Level3.net [4.69.134.222]

11 29 ms 32 ms 35 ms ae-93-93.ebr3.SanJose1.Level3.net [4.69.134.237]

12 46 ms 53 ms 37 ms ae-2.ebr3.LosAngeles1.Level3.net [4.69.132.10]
13 54 ms 36 ms 40 ms ae-92-98.ebr2.LosAngeles1.Level3.net [4.69.146.2
7]
14 46 ms 46 ms 47 ms ae-4-4.car2.Phoenix1.Level3.net [4.69.133.37]
15 50 ms 50 ms 49 ms THE-GO-DADD.car2.Phoenix1.Level3.net [4.53.106.2
]
16 50 ms 49 ms 50 ms ip-208-109-112-154.ip.secureserver.net [208.109.
112.154]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 90 ms 53 ms 55 ms ip-64-202-160-153.secureserver.net [64.202.160.153]
22 * * * Request timed out.
23 53 ms 50 ms 49 ms parkwebwin-v02.prod.mesa1.secureserver.net [68.178.232.99]

Tracing route to parkwebwin-v02.prod.mesa1.secureserver.net [68.178.232.99]
over a maximum of 30 hops:

1 11 ms 15 ms 9 ms 10.70.0.1
2 10 ms 9 ms 10 ms 24-72-200-1.static.cablemt.net [24.72.200.1]
3 19 ms 21 ms 20 ms blnmt002hb1-VL220.int.bresnan.net [69.144.126.22
1]
4 14 ms 11 ms 12 ms blnmtdc3hb6.int.bresnan.net [69.145.247.67]
5 53 ms 40 ms 42 ms 66.62.160.25
6 52 ms 46 ms 42 ms ge-6-16.car2.Denver1.Level3.net [4.53.2.25]
7 36 ms 39 ms 35 ms ae-31-55.ebr1.Denver1.Level3.net [4.68.107.158]

8 58 ms 56 ms 64 ms ae-2.ebr2.Dallas1.Level3.net [4.69.132.106]
9 54 ms 54 ms 58 ms ae-81-88.ebr1.Dallas1.Level3.net [4.69.146.82]
10 75 ms 78 ms 76 ms ae-8-8.car1.Phoenix1.Level3.net [4.69.133.29]
11 86 ms 88 ms 86 ms ae-11-11.car2.Phoenix1.Level3.net [4.69.133.34]

12 92 ms 77 ms 77 ms THE-GO-DADD.car2.Phoenix1.Level3.net [4.53.106.2
]
13 63 ms 64 ms 63 ms ip-208-109-112-154.ip.secureserver.net [208.109.
112.154]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 90 ms 119 ms 125 ms ip-64-202-160-153.secureserver.net [64.202.160.1
53]
19 * * * Request timed out.
20 75 ms 70 ms 95 ms parkwebwin-v02.prod.mesa1.secureserver.net [68.1
78.232.99]

Trace complete.


bigburd

join:2009-09-14
Butte, MT
kudos:1

well you can claim what you want but.. you have to realize those times are great if your getting 3mb down but I am paying extra for 15mb down and get 1/5 or less than that in the evenings for the last month. Some days I have been going as slow as 500kb. I've never experienced slowdowns like this from qwest so my thought is if I am going to be stuck at 7mb or lower I am just going to be patient and plan to have a second qwest line put in the house. At least then I'll get what I pay for. And while I'm at it I might as well just dump Bresnan cable and go with a dish competitor for good measure leaving Bresnan without my $120/month. I would and will be recommending this to folks from here out while explaining to them the terrible service and support I received from Bresnan. By the way I sent those traces to Bresnan and they replied saying it appears to be a problem outside of our network. Which is funny because the day before they blamed my router for being broken. Do they have a clue what is really going on? I doubt it. As long as they can blame anything other than themselves they are good with it and that just does not cut it with me. When I first got qwest about 6 years back, I had speed troubles and they came out and changed every piece they could from our house to the pole and in their offices as well.. They spent a bunch of money to make things right and when it was all done and said I broke down and bought a cisco router instead of using their cheap unit they provide and my speeds were perfect for years. Imagine how they felt after I called em and told them it was their router and all that money they just spent was for nothing. The point is they were helpful and did everything they possibly could to fix the issue without thinking twice about it. If bresnan offered service like this, I wouldn't be on this forum ranting as I am now. Also I find it curious that this sort of thing doesnt happen to my internet buddies that live in highly populated areas where you would expect greater slowdowns during peak hours.



NerdsofGeo

@state.mt.us

One of the folks at my office got a call from Bresnan yesterday. In a nutshell, they explained that they pushed out a service pack update two weeks ago, and have discovered it is incompatible with many of their modems. They've pulled the update back (system wide?), and asked him to reset his computer and modem. His speed is back up to what it was before the slowdowns. Was this the silver bullet? I don't know, but it seemed to work in his case. Seems to me that realizing "Hey, we sent out an update two weeks ago, and we started having massive trouble two weeks ago, I wonder if it's related?" wouldn't have been a big leap, but then I'm not a propellerhead tech guy.


bigburd

join:2009-09-14
Butte, MT
kudos:1
reply to bigburd

Came home tonight and did the speakeasy test as usual.. I'm actually getting 8000 down tonight which is acceptable to me at peak hours.. Maybe Bresnan miraculously fixed everyone else's stuff, I'll test on and off through the night. If this is the case I am extremely disappointed as well as offended by the treatment I have been receiving from them. There ought to be a law....... Now if they could just come fix my cable television I would be greatly appreciative of their (lack of) efforts. Would be nice to be able to watch on-demand and HD channels on our LCD in our bedroom again. The wife is REALLY missing her music too.