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Omega
Displaced Ohioan
Premium
join:2002-07-30
Somerset, NJ
reply to koolkid1563

Re: Massive Slowdowns?

You should downgrade to 8mbit...if you aren't getting your advertised speed, there is no reason to pay them more money a month.
--
Whats smells like blue?



koolkid1563
Premium,MVM
join:2005-11-06
Powell, WY

1 edit

I would but usually during non-peak hours when I really need my VPN connection I can get decent upload speeds which is why I keep it around. We did downgrade in Powell before we switched ISPs but upload wasn't too important for me back than. Since they added their additional bandwidth things have gone lower than the 'norm'.



Simba7
I Void Warranties

join:2003-03-24
Billings, MT
reply to Omega

said by Omega:

You should downgrade to 8mbit...if you aren't getting your advertised speed, there is no reason to pay them more money a month.
I would suggest that, too.. Unless he needs the upload (3x faster than the 8mbps package).
--
Bresnan 15M/1M|MyWS[P4HT@3.2GHz,2GB RAM,2x1TB HDDs,Win7]|WifeWS[P4HT@3GHz,2GB RAM,60GB HDD,Win7]|Router[2xP3@1GHz,640MB RAM,18GB HDD,Allied Telesyn AT-2560FX,Kingston KNE100TX,2xDigital DE504,Compaq NC3131,iPro/1000DP,Blitz BWI715,Gentoo Linux]


koolkid1563
Premium,MVM
join:2005-11-06
Powell, WY

1 edit

Hm, network outage (fun). Guess I needed to go to bed anyways. Modem can sync the downstream channel but can't find the upstream channel to lock onto. Called and they said they have a network outage in the area (tethering from my phone to post this).


Io4

join:2010-02-14
Jackson, WY
reply to bigburd

And, the problem is back yet again.

kckid

join:2010-02-27
Buffalo, WY

Slacker radio cutting in and out. Lots of "slackin" going on---still.

Speed Test #87020776 by dslreports.com
Run: 2010-03-01 18:01:17 EST
Download: 318 (Kbps)
Upload: 382 (Kbps)
In kilobytes per second: 38.8 down 46.6 up
Boost: 1447
Latency: 154 ms
Tested by server: 5726 flash
User: 1714342 @ dslreports.com
User's DNS: bresnan.net
Compared to the average of 32 tests from bresnan.net:
* download is 91% worse, upload is 27% worse


nate2073

join:2007-09-05
Helena, MT
reply to bigburd

This is the single most active thread on our little forum, lol. Over 600 replies and some 35 pages. I have not read this thread since it was first started. I wonder if Bresnan monitors this thread. Anyway I'm glad that we have some activity in our little forum, would be nice if Bresnan was a little more aggressive in upping speeds and reducing prices. But we all know that won't happen until there are big changes in the laws of this country. Anyhoo I just thought it was kind of interesting the number of replies in this thread.



koolkid1563
Premium,MVM
join:2005-11-06
Powell, WY
reply to koolkid1563

This may come as no surprise...Speeds are back in the dump again. It has been nice the last week or two after they made their 'upgrade' but that seems to have been short lived.





CyberAxe

join:2001-03-24
Grand Junction, CO
reply to bigburd

Same here in Grand Junction, Colorado. I'm so feed up of them telling me it's my router I tossed it out. No more router/firewall! Nothing, I've unpluged everything for months and still don't get more than 2mb.


CyberAxe

join:2001-03-24
Grand Junction, CO
reply to bigburd

here is 9 months of 2 times over 2mb outside bresnans network.

»/testhistory/351926/9ff7c

PLEASE PLEASE complain!



koolkid1563
Premium,MVM
join:2005-11-06
Powell, WY
reply to koolkid1563

Butte's CMTS is down again. Modem lost sync at 12:30, called and they are doing scheduled maintenance on it. ETA to being back up: 4:30AM...


Io4

join:2010-02-14
Jackson, WY

1 edit
reply to CyberAxe

Everyone should go here and run the test. It would be nice to get Bresnan speeds on record with the government.

»www.broadband.gov/

My results:

Download Speed: 2131 kbps
Upload Speed: 260 kbps
Latency: 165 ms
Jitter: 13 ms


Quento21

join:2007-09-28
Laurel, MT
reply to bigburd

@ 7:15 AM mine are

DL: 4880 kbps
UL: 376 kbps
Latency: 53
Jitter: 3

I ran the OOKLA test btw, it's a closer server.


kckid

join:2010-02-27
Buffalo, WY
reply to bigburd

From: »www.broadband.gov/

Mar. 13, 2010 9:10 am

DL 1154
UL 392
Lat. 142
Jitter 147


miniskunk

join:2008-04-13
Cut Bank, MT

1 edit
reply to bigburd

The state of Montana is also looking into what the state of broadband is for it's residents. Go here to submit a test result. »www.mtspeedtest.org/ There is a comment section at the end where you can explain in more detail your experiences with Bresnan.


Io4

join:2010-02-14
Jackson, WY
reply to Io4

What region does Bresnan service again? I'm not surprised by this map at all.

»www.engadget.com/2010/03/19/150-···t-for-t/



koolkid1563
Premium,MVM
join:2005-11-06
Powell, WY

said by »www.bresnan.com/about/ :

The nation's thirteenth largest MSO, Bresnan currently serves over 320,000 customers in Colorado, Montana, Wyoming, and Utah

Quento21

join:2007-09-28
Laurel, MT
reply to Io4

you do have to remember that qwest also serves a majority of montana's and wyoming's population and you know their speeds, (1.5 or 3 meg). Im sure Bresnan's terrible service for any where besides billings has affected that map also.



Simba7
I Void Warranties

join:2003-03-24
Billings, MT

1 edit
reply to bigburd

Click for full size
My Router and Switch
Sometimes it is the router. I've bumped into some really sh*tty routers in the past. Even the latest ones can't handle the amount of connections I put it through.

..which is the reason I built ours (see above and below). It's been handling the massive torture I put it though daily. I download rather large files and updates, along with torrenting Linux/BSD discs. It takes it and wants more.

If people want a more reliable router, build your own. Intel Atom systems are getting cheaper (or find an old PC), and a pair of network cards and you're good to go for an excessively LONG time. Already have a wireless router? Disable DHCP on it, give it a static IP (x.x.x.2) and tie it into your switch (use the LAN port, not the WAN port).
--
Bresnan 15M/1M
MyWS[P4HT@3.2GHz,2GB RAM,2x1TB HDDs,Win7]
WifeWS[P4HT@3GHz,2GB RAM,60GB HDD,Win7]
Router[2xP3@1GHz,512MB RAM,18GB HDD,SMC 8432BTA,2xDigital DE504,Compaq NC3131,Intel Pro/1000MT,IBM Gigabit Ethernet-SX,Allied Telesyn AT-2560FX,Gentoo Linux]

rod_pod

join:2003-08-10
Great Falls, MT
reply to Quento21

said by Quento21:

you do have to remember that qwest also serves a majority of montana's and wyoming's population and you know their speeds, (1.5 or 3 meg). Im sure Bresnan's terrible service for any where besides billings has affected that map also.
Not True! Qwest does not offer 3mb service. If you take the time to check their website you will find that Qwest offers 1.5mb, 7mb, 12mb, and 20mb service. Bresnan, thankfully does not serve my area. When I lived in GF and had Bresnan cable internet, it took me six months worth of calling to get them to replace the line from the pole to the house. Service was better after that, durring the daytime. When the neighbors were home in the evenings it was worse than dialup, luckily DSL does not suffer from this type of slowdown.
--
rod_pod

Quento21

join:2007-09-28
Laurel, MT

yes they do offer 3 meg because i can get it at my house, and for most customers in Montana they only offer the 1.5 and 3. I haven't seen anyone with 7, 12, or 20 in Montana since the 12 and 20 only comes with their new "fiber" lines which they have not brought to MT yet.



Simba7
I Void Warranties

join:2003-03-24
Billings, MT

I find it funny that the max speed I can get with Qwest is 5mbps when my parents (in Miles City) can get 7mbps. I was like "WTH??"

I had Qwests' 7mbps service (by Pioneer Park) coupled with my Cisco 678 and the darn thing NEVER went down, except when a main transformer blew in Billings in 2005.

Now, I've got Bresnan's with a decent 12-15mbps download and always 1mbps upload. I torrented a huge file and monitored my Cacti server to check my rates.
--
Bresnan 15M/1M
MyWS[P4HT@3.2GHz,2GB RAM,2x1TB HDDs,Win7]
WifeWS[P4HT@3GHz,2GB RAM,60GB HDD,Win7]
Router[2xP3@1GHz,512MB RAM,18GB HDD,SMC 8432BTA,2xDigital DE504,Compaq NC3131,Intel Pro/1000MT,IBM Gigabit Ethernet-SX,Allied Telesyn AT-2560FX,Gentoo Linux]


crizo

join:2009-11-09
Great Falls, MT
reply to Quento21

said by Quento21:

yes they do offer 3 meg because i can get it at my house, and for most customers in Montana they only offer the 1.5 and 3. I haven't seen anyone with 7, 12, or 20 in Montana since the 12 and 20 only comes with their new "fiber" lines which they have not brought to MT yet.
I have 7 meg Qwest in Great Falls at both my home and office. You need to be close enough to downtown to get it.

miniskunk

join:2008-04-13
Cut Bank, MT
reply to bigburd

Another site seeking more information on the true level of service ISPs supply can be found here. »www.gctip.org .


kckid

join:2010-02-27
Buffalo, WY
reply to bigburd

Well, the forum traffic is a bit slow so it looks like everyone on this forum has either started getting excellent service or have jumped ship---except me.

I wrote a letter to the editor in the Buffalo paper concerning Bresnan's service with a link to the DSLReports test page.

Several Buffalo customers did run speed tests. While I'm still stuck in the .835 mbps area (as I have been for several years), there were speeds recorded of: 2.7, 4.6, 4.7, 5.1 and 5.3. If this is the general experience of Bresnan internet customers in Buffalo, it's no wonder there (supposedly) haven't been many complaints. Of course, this performance is nowhere near the 8.0 mbps Bresnan advertises. Still, these other people are getting 3 to 6 times greater speeds than I'm getting. (BTW, my listed speeds on DSL's results page are from afternoon/evening tests. I have gotten speeds of 1.5 to 2.0 mbps in the mornings on occasion if I choose the right server. Most of my tests have been to Denver or L.A.)

So, the next question, after 40 to 50 calls to tech support in the past 4+ years and maybe 15-20 service calls to my house in the same period (where, on occasion, Bresnan techs have plugged their computers into my connection and observed the slow speeds), why am I getting such slow service and why don't they fix it? Why has no one from Bresnan ever followed up with me to see if my low speed problem has been solved? I guess I'll ask them.



Tychicus
Children are our most precious resource
Premium
join:2002-01-18
Helena, MT

Kckid I had a very similar problem when they first took over from comcrap here in Helena.

The techs would come and hook up thier own laptops and could see the same results I did on my desktop.

They never did tell me what happened but finally did something to fix it at the head end as at the time I only shared my node with 4 other subscribers.

I think you should be able to get reimbursed or not have to pay for the time you have had this problem.

Good luck
--
Team Discovery


linus57

join:2010-04-19
Bozeman, MT
reply to bigburd

Just want to let you guys know that I have been having this exact issue here in Bozeman for quite some time. I only recently decided to try to get it resolved, yet again. I have been working with Bresnan tech support and that has been uninspiring to say the least.

For me when my throughput speeds suffer it is typically during 5pm to Midnight and I have noticed that simultaneously my first hop in tracert (after my router) is experiencing very poor ping times. I use "ping -n 30 ip" on this first hop and when my throughput is bad I am typically getting an average ping to the first hop of 40ms to 190ms. The higher the ping the slower my throughput.

I have no idea what kind of equipment this first hop is (does anyone know?) but I think that this is where the problem is, at least for me.


Quento21

join:2007-09-28
Laurel, MT
reply to bigburd

everything has been awesome since november or so but just a few days ago when playing counter strike i couldn't help to notice the lag i was getting. So i did some traces and everything looks completely different, i now just go through bresnan in billings then just go straight from bresnan to level 3, i no longer have to go through the 66. ip after bresnan.

Now I thought that this switch would make things better since there is no backbone provider to deal with, that isn't the case right now but they may just be working out the kinks cause during the evenings starting @ around 6 or 7 my pings start to fluctuate between 60-200 depending on the server. Here are some traces

C:\Documents and Settings\Jordan Reitler>tracert 66.225.198.131

Tracing route to chicago.colocrossing.com [66.225.198.131]
over a maximum of 30 hops:

1 40 ms 14 ms 9 ms 10.70.0.1
2 21 ms 17 ms 12 ms 24-72-200-1.static.cablemt.net [24.72.200.1]
3 26 ms 32 ms 25 ms blnmt002hb1-VL220.int.bresnan.net [69.144.126.22
1]
4 19 ms 22 ms 25 ms blnmtfh2cr5-GE-3-0-5-U0.int.bresnan.net [72.175.
110.58]
5 29 ms 20 ms 23 ms host-72-175-110-118.bln-mt.client.bresnan.net [7
2.175.110.118]
6 31 ms 131 ms 159 ms mslmtfh1cr5-XE-5-2-0-U0.int.bresnan.net [72.175.
110.15]
7 178 ms 174 ms 175 ms host-72-175-111-20.bln-mt.client.bresnan.net [72
.175.111.20]
8 168 ms 169 ms 37 ms host-72-175-110-225.bln-mt.client.bresnan.net [7
2.175.110.225]
9 28 ms 36 ms 30 ms chywy001cr5-XE-5-1-0-U0.int.bresnan.net [72.175.
110.128]
10 173 ms 165 ms 178 ms host-72-175-110-229.bln-mt.client.bresnan.net [7
2.175.110.229]
11 62 ms 36 ms 79 ms te-9-3.car1.Denver1.Level3.net [4.53.10.97]
12 170 ms 145 ms 180 ms ae-31-51.ebr1.Denver1.Level3.net [4.68.107.30]
13 76 ms 67 ms 70 ms ae-2-2.ebr2.Dallas1.Level3.net [4.69.132.106]
14 65 ms 86 ms 56 ms ae-1-60.edge4.Dallas3.Level3.net [4.69.145.13]
15 91 ms 73 ms 104 ms te4-2-10G.ar5.dal2.gblx.net [64.208.27.13]
16 77 ms 87 ms 115 ms xe-0-1-0.cr1.ord1.us.nlayer.net [69.31.110.237]

17 93 ms 104 ms 74 ms po6.ar1.ord1.us.scnet.net [69.31.111.58]
18 197 ms 179 ms 188 ms 61.po1.ar1.ord6.us.scnet.net [75.102.3.226]
19 196 ms 170 ms 177 ms as36352.ge9-45.ar1.ord6.us.scnet.net [75.102.35.
138]
20 180 ms 187 ms 182 ms chicago.colocrossing.com [216.246.109.242]
21 101 ms 73 ms 112 ms chicago.colocrossing.com [66.225.198.131]

Trace complete.

C:\Documents and Settings\Jordan Reitler>tracert 208.100.26.41

Tracing route to ip41.208-100-26.static.steadfast.net [208.100.26.41]
over a maximum of 30 hops:

1 9 ms 13 ms 9 ms 10.70.0.1
2 12 ms 13 ms 14 ms 24-72-200-1.static.cablemt.net [24.72.200.1]
3 24 ms 27 ms 30 ms blnmt002hb1-VL220.int.bresnan.net [69.144.126.22
1]
4 29 ms 16 ms 19 ms blnmtfh1cr5-GE-3-0-5-U0.int.bresnan.net [72.175.
110.54]
5 105 ms 27 ms 16 ms host-72-175-110-126.bln-mt.client.bresnan.net [7
2.175.110.126]
6 24 ms 19 ms 22 ms host-72-175-110-121.bln-mt.client.bresnan.net [7
2.175.110.121]
7 30 ms 23 ms 26 ms cspwy001CR5-XE-5-0-0-U0.int.bresnan.net [72.175.
110.94]
8 36 ms 34 ms 35 ms host-72-175-110-225.bln-mt.client.bresnan.net [7
2.175.110.225]
9 30 ms 42 ms 29 ms chywy001cr5-XE-5-1-0-U0.int.bresnan.net [72.175.
110.128]
10 161 ms 193 ms 169 ms host-72-175-110-229.bln-mt.client.bresnan.net [7
2.175.110.229]
11 35 ms 39 ms 37 ms te-9-3.car1.Denver1.Level3.net [4.53.10.97]
12 49 ms 55 ms 36 ms ae-32-56.ebr2.Denver1.Level3.net [4.68.107.190]

13 58 ms 61 ms 61 ms ae-3-3.ebr1.Chicago2.Level3.net [4.69.132.62]
14 57 ms 93 ms 55 ms ae-1-51.edge4.Chicago3.Level3.net [4.69.138.134]

15 63 ms 80 ms 53 ms BANDCON.edge4.Chicago3.Level3.net [4.53.98.18]
16 57 ms 57 ms 51 ms ip41.208-100-26.static.steadfast.net [208.100.26
.41]

Trace complete.



Omega
Displaced Ohioan
Premium
join:2002-07-30
Somerset, NJ
reply to bigburd

Anyone have issues downloading torrents? It seems that I am stuck at 3-4mbit when download torrents, yet can get 8mbit downloading other stuff.
--
Whats smells like blue?



Simba7
I Void Warranties

join:2003-03-24
Billings, MT

1 edit

..I'll test it out with a Gentoo CD download..

EDIT: No issues here. I got within 8mbps downloading an old 2008 Gentoo CD. Not really blaming Bresnan for that, since it is an old disc.