| reply to bigburd
Re: Massive Slowdowns? I as well am getting these issues as well. I have the standard speed package and am experiencing similar massive slowdowns between 5pm and 2am. It is a capacity problem. Bresnan will deny it wholeheartedly but that is the only explanation. I am actually in talks with some of their tier 2.5 and networking techs trying to show them it is happening but they always use the "its out of our network" or " its your system/network and we don't have to help with that".
Run trace routes often when stuff goes south. Call or contact them when it is happening and get an email address to mail it to. show them its happening. If all else fails, threaten to drop their service or get others to as well. That usually works. If THAT doesn't work, ask for a manager or a supervisor. other than that I don't know what to tell you |
