 fuziwuziNot born yesterdayPremium
join:2005-07-01
Atlanta, GA | reply to AplusWeb
Re: Catch 22... said by AplusWeb :When a service call is placed, the first thing they will demand is that you swap out the modem - as a troubleshooting pre-requisite prior to sending a technician out... or if they find the modem is bad, and its not theirs, you get charged for the call - not cheap, either.  I've gotten that many many times, also. The first thing they claim, no matter the actual problem, is that my customer-owned modem is at fault and I can "rent a modem from us and not have to worry anymore." My modem has never been at fault.
Also, Comcast has twice tried charging me a rental fee for the modem that I own. I have never rented a modem from Comcast, yet they've put a modem rental charge on my bill. Once it took six months and six trips to their store with my receipt in hand to get them to stop charging me a rental feel.
With this new increase, I would caution everyone who owns their own modem to start scrutinizing your bill each month.
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I think computer viruses should count as life. I think it says something about human nature that the only form of life we have created so far is purely destructive. We've created life in our own image.
- Stephen Hawking |
Mr Matt
join:2008-01-29
Eustis, FL
kudos:1 Reviews:
 ·CenturyLink
 ·Comcast
·Embarq Now Centu..
 ·Millenicom
|  Be aware that anyone can use the cable modem's web page to gather some important information if they are experiencing a problem with their broadband service. All they need is the ip address of the modem's status page. That ip address is not revealed by the documentation that is supplied with the modem.
The status page for Motorola and Linksys cable modems can be accessed by entering the following ip address in their browser's address bar: 192.168.100.1. By having the information shown on the status page I was able to cause Adelphia severe heart burn. When I would have a problem accessing the internet I would immediately go to the modems status page and check the signal tab. The lowest signal value that the modem's webpage could indicate is -15dBmv. When it displayed that value the signal was usually below -15dBmv.
In one case an Adelphia Technician measured a signal level of -20dBmv. Unless the signal was above -10dBmv my download speed was compromised. I eventually learned that the reason that Adelphia could not maintain a satisfactory signal level in my home was that the cable serving my home was substandard and the Adelphia Service Manager did not want to spend the money to fix the problem. |
