 RickPremium,MVM
join:2001-02-06
Waterbury, CT | Sorry but... I put about zero credibility into PC Magazines "survey" results.
Not because fios isn't a good product..i've never had it myself to say one way or the other but people on this site do generally like it...but because first..you're talking about a product that has a LOT less customers than a company like Comcast has AND the results are heavily slanted because many of those fios customers probably were cable customers who were enticed for one reason or the other to switch. And so..you're talking overall about a group of customers who have every reason in the world to have voted positively in favor of fios versus very seasoned customers that the cable companies have had for many years and even decades now.
Personally..given all that..I would have been surprised to not have seen the gap in this survey.
It's like taking a lot of one companies unhappy customers..moving them to another company and then saying ok now....rank these two providers.
The statistics are simply wrong..and heavily slanted towards favoring fios.
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
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 jmn1207Premium
join:2000-07-19
Ashburn, VA | There may be some merit in your claims with regards to the overall results, but the ratings of the speed and reliability sections of the survey are telling. The scores were overwhelmingly better than everyone else. Nobody was even close to FiOS in this area. Like most other FiOS customers, I find the service to be fast, and it's consistently fast. |
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said by Rick:I put about zero credibility into PC Magazines "survey" results. Not because fios isn't a good product..i've never had it myself to say one way or the other but people on this site do generally like it...but because first..you're talking about a product that has a LOT less customers than a company like Comcast has AND the results are heavily slanted because many of those fios customers probably were cable customers who were enticed for one reason or the other to switch. And so..you're talking overall about a group of customers who have every reason in the world to have voted positively in favor of fios versus very seasoned customers that the cable companies have had for many years and even decades now. Personally..given all that..I would have been surprised to not have seen the gap in this survey. It's like taking a lot of one companies unhappy customers..moving them to another company and then saying ok now....rank these two providers. The statistics are simply wrong..and heavily slanted towards favoring fios. You have to ask then why were all those people so unhappy with their cable provider in the first place.
I can tell you, in my case, Comcast had a habit of having their computer system hang up on people when a problem was big and then when they instructed you to "call back later" they denied there ever was a problem.
They also had a habit of moving the local digital channels every 2 to 3 weeks and had to have my TV rescan those channels everytime. Not to mention, some CSR told me I shouldn't get the HD locals without a digital box.
Cable companies were the only wired TV game in town for so long, they took customer satisfaction for granted and are now paying the price. They were in my neighborhood a couple of days ago peddling their offerings with their usual low price for a year on a 2 year commitment. |
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Reviews:
 ·Optimum Online
 ·Verizon FiOS
1 edit | reply to Rick
said by Rick:I put about zero credibility into PC It's like taking a lot of one companies unhappy customers..moving them to another company and then saying ok now....rank these two providers. The statistics are simply wrong..and heavily slanted towards favoring fios. But.. isn't that what competition is supposed to do?
Sure, as dysfunctional, cherry picked and screwed up a company as Verizon is.. it's hard not to stumble into market share when the other company does so bad for so many for so long... in a once monopoly geographic region. And, this only comes on the heels of telcos grabbing millions of Voice (over IP) telephone lines from telcos...and by it's nature broaband customers (a market they ceeded to the cable industry from 1995-2003) so it was in their best interest to get something competitive or slowly watch their business die off, residential AND commerical. |
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 cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:5
·Frontier FiOS
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So how do you recommend comparing a new ISP then? Should they just not include new guys because they are new? In some of the early deployment areas, FiOS has been around for nearly 4 years. I'd say that's long enough for the honeymoon phase to be over with.
said by Rick:I put about zero credibility into PC Magazines "survey" results. Not because fios isn't a good product..i've never had it myself to say one way or the other but people on this site do generally like it...but because first..you're talking about a product that has a LOT less customers than a company like Comcast has Yes they have fewer customers as compared to Comcast. But the numbers for Verizon DSL are only slightly below is most of the other critical categories except in the speed, reliability, and technical support columns, all of which can be accounted for by newer technology and less infrastructure aging. Verizon size wise would a better comparison to Cox or Charter. But none the less, Verizon FiOS competes with Comcast in many markets. Their results can't be dismissed any more then Comcast's marketing and management dismissing the threat of FiOS.
AND the results are heavily slanted because many of those fios customers probably were cable customers who were enticed for one reason or the other to switch. And cable companies don't entice customers back, or from the local DSL provider(s)?
It's like taking a lot of one companies unhappy customers..moving them to another company and then saying ok now....rank these two providers. IF that happened that could skew the FiOS results higher. However the former provider that lost the unhappy customers also should have befitted from the unhappy customer ratings not bringing down their average.
Even if you exclude Verizon, Comcast still scores at the bottom, below average in all the meaningful categories aside from speed, which they were only average. Instead of trying trying to improve Comcast by bringing down or excluding FiOS, maybe Comcast should try improving their service. |
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