Since when has 'billing accuracy' become a basis for service and reliability? Could it be Karl that they have actually managed to get a handle on the billing issue? Who knows, but one thing is for sure. In the New York Metro area, most people I know are dropping cable and switching to Fios quicker than they can say 'when can I have Fios?'
Their customer service is the worst, but hell, their technology is so solid, I only had to call them once because of a move. Not once since then. -- 'A government big enough to give you everything you want, is strong enough to take everything you have.' -Thomas Jefferson -
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