bshelly
Premium
join:2002-02-17
Schaumburg, IL
clubs:
 ·VOIPo
·AT&T CallVantage
| reply to kapil
Re: Clear/Clearwire/Sprint 4G/Comcast Mobile
I called earlier today with no luck. They told me they don't have a process in place to do a conversion and all they could offer to do for me was to cancel my Xohm account and attempt to start a Clear account. The Clear representative was very friendly and connected me to Xohm/Clear Tech support and he insisted there was nothing they could do to send me the equipment right now.
What would help is if Kapil would be able to post the name(s) of the representative(s) that figured out how to make this happen for him. I am happy my Xohm USB modem is working, but the Home modem is what I want to get up and running. |
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| I frankly don't remember the name of the rep.
I also tried to do an online chat first, but chat rep said I'd have to call in whether I needed help getting my connection to work or cancel my account. If they can't do tech support or customer service over chat, I don't why they even have it.
I did get emails with FedEx tracking numbers so both devices were shipped today and will be here tomorrow.
I should clarify...this was for my Clear account, not my Xohm account.
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»www.VoIPTrunk.com |
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LineNoise
join:2006-06-25
Bolingbrook, IL | reply to kapil
I struck out 3 times. Twice yesterday and once this morning.
How did you get a Clear account? When I call they're able to look me up without issues (Xohm acct?) But they just say they're not swapping equipment til 2010. |
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| I called Xohm, and asked rep to give me an address where there's Clear coverage....he gave me an Atlanta address. I used that address to signup for Clear online.
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»www.VoIPTrunk.com |
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LineNoise
join:2006-06-25
Bolingbrook, IL | reply to kapil
Did you sign up with your USB device or buy another device? |
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kapil
The Kapil
join:2000-04-26
Chicago, IL | I signed up using the "use an existing device" option and used the MAC addresses for my Xohm equipment.
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»www.VoIPTrunk.com |
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LineNoise
join:2006-06-25
Bolingbrook, IL | Great, I was thinking about doing that. I'll give it a shot. |
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LineNoise
join:2006-06-25
Bolingbrook, IL
 ·AT&T Midwest
| reply to kapil
They're trying to charge me $35 to activate. I'm so sick of this shit with these 2 companies, why can't they just get their act together and launch. I had no issues besides coverage with Xohm and now clear wants to charge $35 to activate my own equipment.
Yeah yeah, I'm in Chicago I know. But if I was in Atlanta I'd be pissed about the activation as well especially with my own equipment that they made inoperable. If I knew for a fact that they would swap out my equipment I'd just suck it up and go for it, but already getting a run-a-round I'm suspect of them. Decisions Decision. |
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kapil
The Kapil
join:2000-04-26
Chicago, IL | reply to kapil
--
»www.VoIPTrunk.com |
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kapil
The Kapil
join:2000-04-26
Chicago, IL | 
--
»www.VoIPTrunk.com |
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LineNoise
join:2006-06-25
Bolingbrook, IL | reply to kapil
Wanna see if you can get them to swap out my device on your acct? I can't believe the xohm equipment doesn't work |
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bshelly
Premium
join:2002-02-17
Schaumburg, IL
clubs:
·VOIPo
·AT&T CallVantage
2 edits | reply to kapil
Still a XOHM customer. Here is my speedtest using my XOHM ZTE USB modem tonight in Schaumburg...
I am leaving well enough alone until they get the Home modem figured out unless Clear has helped others convert over. $35/device activation fee on the bring your own device plan is ridiculous. |
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| Looks like your traffic is also being backhauled on the same network...notice the clearwire corporation from the dns lookup in your speed test.
The pricing appears to be the same as Xohm $35 per device, home of mobile....or $50 for both.
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»www.VoIPTrunk.com |
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bshelly
Premium
join:2002-02-17
Schaumburg, IL
clubs:
·VOIPo
·AT&T CallVantage
| Sorry, I meant $35/device activation fee on the BYOD plans is ridiculous. I have edited my earlier post. I've been using my USB modem instead of my home Comcast connection for the last hour or so and it's been nice and responsive. I have all sorts of problems with timeouts when on Facebook using Comcast, but with Clear/XOHM, it's been great. |
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bshelly
Premium
join:2002-02-17
Schaumburg, IL
clubs: | reply to kapil
I am happy to report that my XOHM USB modem is now working from my office in Aurora, IL (Near Liberty and Commerce St.) and my speedtest is below:
 |
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titlex
join:2000-10-30
Naperville, IL | reply to kapil
Could someone do a VOIP test at www.voiptest.8x8.com?
I would really appreciate it. |
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bshelly
Premium
join:2002-02-17
Schaumburg, IL
clubs:
·VOIPo
·AT&T CallVantage
| said by titlex  :Could someone do a VOIP test at www.voiptest.8x8.com? I would really appreciate it. I'm not very happy with this at all. This is from my home in Schaumburg. They will need to work on this to keep customers happy. I would love to know how they plan on providing Voice service over WiMAX. |
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scooby
Premium
join:2001-05-01
Schaumburg, IL
| said by bshelly :I'm not very happy with this at all. This is from my home in Schaumburg. They will need to work on this to keep customers happy. I would love to know how they plan on providing Voice service over WiMAX. I am sure that they can enable QOS to prioritize their VoIP service. Can we sign up for Clear yet here in Chicago? My sister just bought a place in Lake Zurich and despises Comcast who is her only choice for HSI. Clear would be a possible option if available. |
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bshelly
Premium
join:2002-02-17
Schaumburg, IL
clubs:
·VOIPo
·AT&T CallVantage
1 edit | said by scooby :I am sure that they can enable QOS to prioritize their VoIP service. Can we sign up for Clear yet here in Chicago? My sister just bought a place in Lake Zurich and despises Comcast who is her only choice for HSI. Clear would be a possible option if available. It's not available to new customers yet, however I have heard December 1st may be the official launch date for Chicago. I hope it's sooner than that though. That's a good point about their VoIP using QoS, however I believe they are still tweaking things and it will get better with time.
According to Xohm/Clear, I am about a mile outside of their coverage area from the nearest WiMAX tower. There was a closer tower that was live about 3/4 mi. away when Xohm was testing a year ago and I had a perfect signal and always a consistent 4-6Mbps down and 1-2Mbps up. I hope they bring that one back up soon. |
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titlex
join:2000-10-30
Naperville, IL | reply to bshelly
Thanks for running that!
Looks like it is not really a landline replacement if VOIP is involved. We have really flaky DSL and was hoping this might be a solution. |
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