Clear/Clearwire/Sprint 4G/Comcast Mobile in Chicago http://www.dslreports.com/forum/r23044415 en Wed, 10 Feb 2010 05:47:07 EDT Wed, 10 Feb 2010 05:47:07 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23761890 Clever_Proxy : We have the maps closed to registered memebers for bandwidth reasons. We're using a small shared host for now, we have 0 budget :D This may change in the future.

The maps are exactly what the picture looks like. It gives a list of known towers and has the ability to determine line of sight from your location.

I understand reasoning for now wanting to sign up for a website. One thing I will promise is that you will receive NO spam or email updates/announcements from us. The only time you would get mail from the site is if you subscribe to a thread on the site.

Edit: fixed engrish]]> http://www.dslreports.com/forum/remark,23761890 Fri, 05 Feb 2010 19:10:12 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23761514 jester121 : And not to be a shmuck, but I'm not going to register until after I check things out on the site and see if it's worth creating a new throwaway e-mail address.

Your site = your rules, just giving my opinion.]]> http://www.dslreports.com/forum/remark,23761514 Fri, 05 Feb 2010 17:51:52 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23760263 LineNoise : No insider access unfortunately, just public info.]]> http://www.dslreports.com/forum/remark,23760263 Fri, 05 Feb 2010 14:10:42 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23759672 kapil :
said by LineNoise See Profile :

www.4ginsider.com

Check it out and let us know what you think :-)
Cool site! And you're right...technical information/blogs about 4G are sorely lacking.

Just out of curiosity...where did you get your tower location data? FCC filings and such? ....or do you have insider access to Clearwire?
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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23759672 Fri, 05 Feb 2010 12:33:32 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23759552 LineNoise : Hey, I know there isn't much activity in this thread at the moment, but Clever_proxy and I created a site with the tower locations for Chicago.

www.4ginsider.com

Check it out and let us know what you think :-)]]> http://www.dslreports.com/forum/remark,23759552 Fri, 05 Feb 2010 12:17:11 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23458531 bshelly : It's near Liberty and Eola by the trucking company. So it is further away from you. :( ]]> http://www.dslreports.com/forum/remark,23458531 Tue, 08 Dec 2009 18:34:30 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23457736 chitowncraig :
said by bshelly See Profile :

Whymeintrouble, at work in Aurora, I get a consistent 8-12mbps, but I am not even 1/4 mile from a tower near Fox Valley Mall. At my home in Schaumburg, I only get 2-3Mb/s down. 1Mb/s up at both locations.
Where's the tower by the mall because I live about 1/2 mile from the mall on the southside of it and with my clear 4g home modem I get usually 3 lights on my modem and sometimes 4. Download is usually around 2.8mbps to around 4, and upload is around .8mpbs to around 1.2. I have the faster plan from Clear.]]> http://www.dslreports.com/forum/remark,23457736 Tue, 08 Dec 2009 16:01:33 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23453141 Warzau : Yeah it's a BS move, something about, OLD AT&T Blue Network and the new Orange Network. The coincidentally there was another couple there going through the same thing.]]> http://www.dslreports.com/forum/remark,23453141 Mon, 07 Dec 2009 19:33:03 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23451201 chmod :
said by Warzau See Profile :

I know I might sound weird, but I've had it with AT&T I have a grandfathered plan a great one at that. They don't want to just add data, they said I need to migrate to a new plan which mean new contract. I am looking forward to this. Let us know.....
Thats shitty. I have a grandfathered tmobile plan and just recently got a g1 with data added onto my existing plan. Came out cheaper than their offering.
--
Some people are like Slinkies. Not really good for anything, but they still bring a smile to your face when you push them down a flight of stairs.]]> http://www.dslreports.com/forum/remark,23451201 Mon, 07 Dec 2009 13:43:23 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23440750 bshelly : Whymeintrouble, at work in Aurora, I get a consistent 8-12mbps, but I am not even 1/4 mile from a tower near Fox Valley Mall. At my home in Schaumburg, I only get 2-3Mb/s down. 1Mb/s up at both locations.]]> http://www.dslreports.com/forum/remark,23440750 Fri, 04 Dec 2009 23:12:42 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23432126 Clever_Proxy : I saw an ad on TV last night for Comcast 4G. I did a little research, it looks like I can get the metro package for $30/month. Has anyone done it yet?]]> http://www.dslreports.com/forum/remark,23432126 Thu, 03 Dec 2009 11:38:22 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23413275 whymeintrouble : has anyone tried out speeds in the Naperville area? I finally qualify for service :)]]> http://www.dslreports.com/forum/remark,23413275 Mon, 30 Nov 2009 10:09:47 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23401396 LineNoise : I think the USB modems still work, if you had the express card like me then that won't work. I thought I received an email about a market transfer, but I can't find it. I don't know WTF I did with it. I spent hours on the phone fighting, but Kapil got it done in about 10 minutes. I don't know anyone else who tried to get the new equipment, so it's definately YMMV.

As for the coverage, you're right in the middle. Just give it a different address they don't verify or anything. I don't have coverage here in Bolingbrook yet so I gave it my office address.

EDIT: Got it! »www.clearwire.com/xohm/user

I couldn't figure out my customer ID. I need to look at the original paperwork to see if it's on there.]]> http://www.dslreports.com/forum/remark,23401396 Fri, 27 Nov 2009 01:22:04 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23384904 AlexE4 : So I live in Park Ridge, right near uptown. If I type in my address on the Sprint website, it says I have 4G coverage at my house, no doubt about it, my entire town is blue (4G coverage). When I type in my address on Clear's website, it says there's no coverage at my house though. I also own a Xohm USB modem still from back in the day, is there any chance that this thing will work on the Clear network or sprints network or someones network... and if so, where do I get the drivers. Xohm's website no longer allows you to go to the support section to download them and Clear only links to drivers for the laptop card xohm modem. I guess my question is.. is it possible to have coverage from Sprint but not Clear? Even though I used to have coverage (barely) using my Xohm USB modem from Xohm? This has just been one big run around from clear/sprint support..]]> http://www.dslreports.com/forum/remark,23384904 Mon, 23 Nov 2009 17:24:18 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23290207 LineNoise :

Up and running. Slower speeds than what I experienced last year, but at least it's running!]]> http://www.dslreports.com/forum/remark,23290207 Wed, 04 Nov 2009 12:19:10 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23285644 LineNoise : trouble: There's a tower on Ridgeland Ave. (Naper Blvd & Ogden Ave area) I went by it a few weeks ago and the cabinet was installed, but the antennas were on the ground so they're working on that one.

In other news I spent 3 hours on the phone with Clear last night and until I got mad I was just transferred around. I was told that a new card was ordered and I will receive it in 24-48 hours. I have not received tracking numbers and I was charged a lease fee. They tried to get me to provide my SS# as well, I didn't give in on that one, but the "Market transfer" process is RIDICULOUS. I laughed every time they answered the phone "...We make it simple."

EDIT: Tracking number received, scheduled delivery is 11/4 by 3pm. It's been sitting in Indy for 11 hours... Plus they didn't include a Suite or company name on the package, I can't believe it, I'm never going to get the package now. ]]> http://www.dslreports.com/forum/remark,23285644 Tue, 03 Nov 2009 16:17:57 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23282729 whymeintrouble : according to what I heard, the small part of Naperville that isn't covered (ME), is supposedly going to be ready "soon".... grrrrrr]]> http://www.dslreports.com/forum/remark,23282729 Tue, 03 Nov 2009 02:25:43 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23279784 LineNoise : Yeah, this is disappointing and pitiful. I can vouch that there WAS great coverage in Bolingbrook 1H '09, they did something and it disappeared and apparently never brought it back. yet.

Sprint 4G coverage chicago
Click for full size
Clear Coverage Chicago
]]> http://www.dslreports.com/forum/remark,23279784 Mon, 02 Nov 2009 15:26:37 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23279742 LineNoise : Look at the coverage on Sprints site, it's actually significantly worse than the map I posted. The western suburbs is a giant hole.]]> http://www.dslreports.com/forum/remark,23279742 Mon, 02 Nov 2009 15:19:37 EDT Re: Clear is LIVE in Chicago! http://www.dslreports.com/forum/remark,23277838 kapil : For what it's worth, the screen shots I was sent showed a much larger coverage area. I don't have the emails anymore or I would have posted here.

The coverage can't possibly be this bad...outside of the downtown area, for Chicago metro they would definitely want to cover Naperville, Oak Brook, O'Hare and Schaumburg areas....that's where the majority of big businesses users are.
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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23277838 Mon, 02 Nov 2009 09:53:00 EDT Clear is LIVE in Chicago! http://www.dslreports.com/forum/remark,23277782 bshelly : I just received an email from Sprint about the 4G service and I just checked the Clear site and Chicago is now showing as LIVE!

The coverage area is much smaller than I was hoping for, but it covers my two most frequented areas (home and work).

Here is the email web page:
»sprint.p.delivery.net/m/p/nxt/pr···53017615]]> http://www.dslreports.com/forum/remark,23277782 Mon, 02 Nov 2009 09:42:54 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23276809 LineNoise : This is what one of their sales persons is sending out, I posted it the day it was sent out.

I sure hope you're right that it's old, it makes sense, but it's pretty sad if they can't even send it out with full coverage.]]> http://www.dslreports.com/forum/remark,23276809 Mon, 02 Nov 2009 00:16:59 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23271292 bshelly : Clear told me that their maps take at least a month to be updated with new coverage areas. This map may not be complete and I can't imagine them launching without covering Joliet and the far north burbs. That's crazy and not a way to launch a large metro area :(]]> http://www.dslreports.com/forum/remark,23271292 Sat, 31 Oct 2009 15:30:12 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23257859 LineNoise : False. Clearwire is the network "Owner / Operator" and Sprint is just a wholesale customer reselling Clearwire's WiMax service.

(If you want to get technical, Sprint owns 51% of Clearwire, but supposedly stays out of day-to-day operations)]]> http://www.dslreports.com/forum/remark,23257859 Wed, 28 Oct 2009 22:42:44 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23254311 anon : Its my understanding that Clearwire itself has less of a coverage area than Sprint 4G coverage... so will the 4G coverage be more widespread than this Clear map?]]> http://www.dslreports.com/forum/remark,23254311 Wed, 28 Oct 2009 12:27:39 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23250255 whymeintrouble : I know what I'll be gettin for an early christmas present :D if the price isn't too bad, maybe my parents too!

EDIT****
$50/month for unlimited home (unlimited d/l, 1Mb upload) and unlimited mobile (unlimited d/l, 1Mb upload

the prices above are for Boise, ID
good deal for both packages
]]> http://www.dslreports.com/forum/remark,23250255 Tue, 27 Oct 2009 17:21:50 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23248780 LineNoise : I've been waiting to see this forever. While it's not quite as large as I had expected, it's not too bad either. I'm disappointed in the gap around the new I355 and not to mention Joliet, but I guess they're working on coverage every day. Hopefully we'll see that filled in soon.
Click for full size
Clearwire Chicago Coverage
]]> http://www.dslreports.com/forum/remark,23248780 Tue, 27 Oct 2009 13:12:18 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23244059 kapil : As an aside, I sure hope they bring back the ZyXel CPE that Xohm used. The clear Motorola devices are pretty basic...I rather enjoyed the ZyXel device that came with a built-in ATA and 2 FXS ports....one less device to use.

Clear, in areas where they offer VoIP, uses a stand-alone ATA like a PAP2.
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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23244059 Mon, 26 Oct 2009 15:49:16 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23244046 bshelly : I'm going to try it again at home tonight to see if they re-activated the tower about .5 miles away from my house. That tower used to work when XOHM started testing last year and went dark about 4 months ago.]]> http://www.dslreports.com/forum/remark,23244046 Mon, 26 Oct 2009 15:45:51 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23244015 kapil :
said by bshelly See Profile :

According to Xohm/Clear, I am about a mile outside of their coverage area from the nearest WiMAX tower.
Call Clear. They have Chicago coverage maps in their system now. I called the other day and the rep emailed me screen shots...looks like they use the Google Maps API and overlay their tower information....shows tower location coverage in each direction etc.
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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23244015 Mon, 26 Oct 2009 15:41:07 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23243992 bshelly : Speedtest update from Aurora:

It seems that Clearwire has re-activated the Sprint/Nextel tower about .4 miles away from my office. Here is my speedtest:



It's my understanding that the upload speed will be increased to 1Mb/s eventually. Right now, my upload speed spikes up to around 1Mb/s only to get throttled back down to .50Mb/s.

It's starting to look good, they just need to get the rest of the area lit up and we'll be good to go :)]]> http://www.dslreports.com/forum/remark,23243992 Mon, 26 Oct 2009 15:36:29 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23215806 whymeintrouble :
said by scooby See Profile :

I am sure that they can enable QOS to prioritize their VoIP service. Can we sign up for Clear yet here in Chicago? My sister just bought a place in Lake Zurich and despises Comcast who is her only choice for HSI. Clear would be a possible option if available.
according to sprint, it is suppose to be active "this fall". take that for what it is worth.]]> http://www.dslreports.com/forum/remark,23215806 Tue, 20 Oct 2009 22:54:43 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23213963 titlex : Thanks for running that!

Looks like it is not really a landline replacement if VOIP is involved. We have really flaky DSL and was hoping this might be a solution.]]> http://www.dslreports.com/forum/remark,23213963 Tue, 20 Oct 2009 16:39:52 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23201107 bshelly :
said by scooby See Profile :

I am sure that they can enable QOS to prioritize their VoIP service. Can we sign up for Clear yet here in Chicago? My sister just bought a place in Lake Zurich and despises Comcast who is her only choice for HSI. Clear would be a possible option if available.
It's not available to new customers yet, however I have heard December 1st may be the official launch date for Chicago. I hope it's sooner than that though. That's a good point about their VoIP using QoS, however I believe they are still tweaking things and it will get better with time.

According to Xohm/Clear, I am about a mile outside of their coverage area from the nearest WiMAX tower. There was a closer tower that was live about 3/4 mi. away when Xohm was testing a year ago and I had a perfect signal and always a consistent 4-6Mbps down and 1-2Mbps up. I hope they bring that one back up soon.]]> http://www.dslreports.com/forum/remark,23201107 Sat, 17 Oct 2009 22:49:23 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23200731 scooby :
said by bshelly See Profile :

I'm not very happy with this at all. This is from my home in Schaumburg. They will need to work on this to keep customers happy. I would love to know how they plan on providing Voice service over WiMAX.
I am sure that they can enable QOS to prioritize their VoIP service. Can we sign up for Clear yet here in Chicago? My sister just bought a place in Lake Zurich and despises Comcast who is her only choice for HSI. Clear would be a possible option if available.]]> http://www.dslreports.com/forum/remark,23200731 Sat, 17 Oct 2009 21:11:10 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23197744 bshelly :
said by titlex See Profile :

Could someone do a VOIP test at www.voiptest.8x8.com?

I would really appreciate it.
I'm not very happy with this at all. This is from my home in Schaumburg. They will need to work on this to keep customers happy. I would love to know how they plan on providing Voice service over WiMAX.
Click for full size
 
]]> http://www.dslreports.com/forum/remark,23197744 Sat, 17 Oct 2009 00:34:56 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23196127 titlex : Could someone do a VOIP test at www.voiptest.8x8.com?

I would really appreciate it.]]> http://www.dslreports.com/forum/remark,23196127 Fri, 16 Oct 2009 17:44:23 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23196071 bshelly : I am happy to report that my XOHM USB modem is now working from my office in Aurora, IL (Near Liberty and Commerce St.) and my speedtest is below:

]]> http://www.dslreports.com/forum/remark,23196071 Fri, 16 Oct 2009 17:33:20 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23186153 bshelly : Sorry, I meant $35/device activation fee on the BYOD plans is ridiculous. I have edited my earlier post. I've been using my USB modem instead of my home Comcast connection for the last hour or so and it's been nice and responsive. I have all sorts of problems with timeouts when on Facebook using Comcast, but with Clear/XOHM, it's been great.]]> http://www.dslreports.com/forum/remark,23186153 Thu, 15 Oct 2009 00:13:06 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23186025 kapil : Looks like your traffic is also being backhauled on the same network...notice the clearwire corporation from the dns lookup in your speed test.

The pricing appears to be the same as Xohm $35 per device, home of mobile....or $50 for both.
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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23186025 Wed, 14 Oct 2009 23:30:48 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23185954 bshelly : Still a XOHM customer. Here is my speedtest using my XOHM ZTE USB modem tonight in Schaumburg...


I am leaving well enough alone until they get the Home modem figured out unless Clear has helped others convert over. $35/device activation fee on the bring your own device plan is ridiculous.]]> http://www.dslreports.com/forum/remark,23185954 Wed, 14 Oct 2009 23:12:17 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23184215 LineNoise : Wanna see if you can get them to swap out my device on your acct? I can't believe the xohm equipment doesn't work]]> http://www.dslreports.com/forum/remark,23184215 Wed, 14 Oct 2009 17:53:54 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23184150 kapil :
--
»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23184150 Wed, 14 Oct 2009 17:44:41 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23184107 kapil :
--
»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23184107 Wed, 14 Oct 2009 17:36:09 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23182443 LineNoise : They're trying to charge me $35 to activate. I'm so sick of this shit with these 2 companies, why can't they just get their act together and launch. I had no issues besides coverage with Xohm and now clear wants to charge $35 to activate my own equipment.

Yeah yeah, I'm in Chicago I know. But if I was in Atlanta I'd be pissed about the activation as well especially with my own equipment that they made inoperable. If I knew for a fact that they would swap out my equipment I'd just suck it up and go for it, but already getting a run-a-round I'm suspect of them. Decisions Decision.]]> http://www.dslreports.com/forum/remark,23182443 Wed, 14 Oct 2009 13:08:09 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23182202 LineNoise : Great, I was thinking about doing that. I'll give it a shot.]]> http://www.dslreports.com/forum/remark,23182202 Wed, 14 Oct 2009 12:23:35 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23182190 kapil : I signed up using the "use an existing device" option and used the MAC addresses for my Xohm equipment.
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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23182190 Wed, 14 Oct 2009 12:22:21 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23182175 LineNoise : Did you sign up with your USB device or buy another device?]]> http://www.dslreports.com/forum/remark,23182175 Wed, 14 Oct 2009 12:19:50 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23181713 kapil : I called Xohm, and asked rep to give me an address where there's Clear coverage....he gave me an Atlanta address. I used that address to signup for Clear online.
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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23181713 Wed, 14 Oct 2009 11:03:56 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23181639 LineNoise : I struck out 3 times. Twice yesterday and once this morning.

How did you get a Clear account? When I call they're able to look me up without issues (Xohm acct?) But they just say they're not swapping equipment til 2010.]]> http://www.dslreports.com/forum/remark,23181639 Wed, 14 Oct 2009 10:50:29 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23179826 kapil : I frankly don't remember the name of the rep.

I also tried to do an online chat first, but chat rep said I'd have to call in whether I needed help getting my connection to work or cancel my account. If they can't do tech support or customer service over chat, I don't why they even have it.

I did get emails with FedEx tracking numbers so both devices were shipped today and will be here tomorrow.

I should clarify...this was for my Clear account, not my Xohm account.
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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23179826 Tue, 13 Oct 2009 22:42:54 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23179785 bshelly : I called earlier today with no luck. They told me they don't have a process in place to do a conversion and all they could offer to do for me was to cancel my Xohm account and attempt to start a Clear account. The Clear representative was very friendly and connected me to Xohm/Clear Tech support and he insisted there was nothing they could do to send me the equipment right now.

What would help is if Kapil would be able to post the name(s) of the representative(s) that figured out how to make this happen for him. I am happy my Xohm USB modem is working, but the Home modem is what I want to get up and running.]]> http://www.dslreports.com/forum/remark,23179785 Tue, 13 Oct 2009 22:36:00 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23178381 LineNoise : Trying to get time to do this today, but we're slammed at work. I tried the chat and that failed miserably. I'll try calling from the truck on my way home.

I don't have the MAC though, the label wore off the bottom I hope they can look it up. Otherwise I'll have to wait til I grab the box from home.]]> http://www.dslreports.com/forum/remark,23178381 Tue, 13 Oct 2009 18:08:57 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23175766 kapil : I called the customer service number listed on clear.com....spoke to a very pleasant woman. She sounded like a person I've spoken to in the past about Xohm, but she said she wasn't on the Xohm team, so who knows.

Anyway, I explained my situation...that I had signed up using an out-of-area address and that my Xohm equipment wasn't working.

I was on the phone for an hour, and she put me on hold about a dozen times but was very good about coming back every couple of minutes to tell me what she was doing.

She did have, available to her, the Chicago coverage map...or "overlay" as she called it. This is new because every time I've talked to Xohm in the past they've claimed no knowledge of coverage in Chicago.

She said, based on the map, I was about a mile outside of the coverage area and about three miles away from the nearest tower. But the map was old and she's swapped out my equipment anyway.

She had to change my "market area" from Atlanta to Chicago. It wasn't available to her as a "drop down" so she had to work with someone else to do that.

Once the market area was changed, she had to change me from "customer provided equipment" to "leased equipment".

Once that was done, she was able to send me out a home modem and a USB mobile device. Shipped overnight, free of charge.

She had to email a supervisor in the inventory department to explain the situation so the order could be processed manually.

I asked why she changed me to "lease" and if I'd have to pay a recurring charge for it...she said that once I get the equipment and can verify that it's working, I could call back and explain the situation...and they would change me back to "customer provided" and have me ship the leased equipment back...but that I would actually ship back the Xohm equipment so that I'm left with the Clear stuff.

The call was made towards the end of the day and I'm not sure where they are located so it might not have been shipped yesterday, but who knows...I may be surprised with a package today. If not, I should have it by tomorrow. I'll keep you posted....
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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23175766 Tue, 13 Oct 2009 10:35:52 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23174459 LineNoise : Yeah, seriously.... details please!! ]]> http://www.dslreports.com/forum/remark,23174459 Tue, 13 Oct 2009 00:52:23 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23174436 bshelly : Kapil, who did you talk to? Can you please PM me the info if you are not comfortable posting it publicly? I would love to get my Xohm equipment swapped for some for Clear branded stuff.

Thanks!]]> http://www.dslreports.com/forum/remark,23174436 Tue, 13 Oct 2009 00:44:50 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23172403 kapil : Clearwire just swapped out my Xohm hardware and is shipping me new Clear-branded hardware. No charge.
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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23172403 Mon, 12 Oct 2009 17:34:54 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23170162 LineNoise : I found that out when I canceled back in July. I was surprised, but that happened pretty quickly. Supposedly to my understand they will be merging billing systems as well. I only bring that up because I recall that being an issue before when they wanted to launch Baltimore.

There's all kinds of bad PR about them out there. From what I could gather it was all on their pre-wimax network when they would lock people into contracts with bad service and the people couldn't get out of it. IMO those people all brought them on themselves, like people who keep cellphones past 30 days and bitch that they don't work in their house. You had 30 days to figure this out and they gave you an out for free.....you have no one to blame but yourself. (Unless it worked and something else happend, but I digress)]]> http://www.dslreports.com/forum/remark,23170162 Mon, 12 Oct 2009 10:54:43 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23169002 kapil : Sprint is selling their combo 3g/4g USB devices to "business" customers....but I hear ya', not spending good money for yet more hardware that may or may not work.

Also found out that Xohm/Clearwire/Clear customer service, billing support, tech support and sales were merged several months ago and clearwire has been handling all customer facing support.

I don't know why clearwire has such a rotten reputation....everyone I've talked to has bent over backwards to help me and all promises for off-line action were kept and completed ahead of promised deadlines.

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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23169002 Mon, 12 Oct 2009 00:31:26 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23168959 LineNoise : I spoke with a sales guy Friday and he assured me that everything that's built-out is up an running.

He had no clue as to the xohm devices and his clear equipment is working fine. bshelly you must be an exception to the rule.

kapil: I had the same results when I activated my expresscard.

They're doing pre-sales just so they know how much equipment to bring in. The pre-launch is November 1st and they're shooting for December 1st for the actual launch. I begged and pleaded for a device now but it just wasn't possible.

I would order a device out of market (if it's possible) like we all did with the xohm, but it's 3 weeks and I just don't really feel like shelling out another $60.]]> http://www.dslreports.com/forum/remark,23168959 Mon, 12 Oct 2009 00:16:03 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23160911 bshelly : Kapil, I don't think Xohm customers are going to have to do anything to use Clear, except if our Zyxel Home modem firmware is not going to be compatible which would be a big bummer. My Xohm USB works fine in Schaumburg and it sees the signal in Aurora, but I don't believe the backhaul network is working for Clear just yet, so I'm out of luck there for now.

I hope they are still working hard to get the towers going. Some of the towers that had WiMAX from Xohm don't have it anymore, but I hope that is just temporary while they get the area launched.

Chicago should be their showcase market. They need to make it work well here to prove that they can deploy to other large markets successfully. If it flops here, that will be a very bad sign of things to come for Clear.]]> http://www.dslreports.com/forum/remark,23160911 Fri, 09 Oct 2009 22:50:39 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23160814 kapil : I tried signing up for Clear using the MAC addresses of my existing Xohm equipment. I thought maybe they don't allow devices to register on the network until an account has been setup with a proper MAC address.

I was able to create the account....the website even took my MAC addresses....but the devices are still not registering on the network. I've only tried the ZyXel home devices, not the USB ones yet.
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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23160814 Fri, 09 Oct 2009 22:25:50 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23148732 LineNoise : Man, it's already been a year. I didn't realize that when I posted. There may be coverage there now. I'm heading out to Malta this weekend and I will definitely take a look out for it on my way out there.

I saw a Clearwire tech today in his Chevy Colorado. I wish I could have flagged him down.]]> http://www.dslreports.com/forum/remark,23148732 Wed, 07 Oct 2009 21:24:30 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23145984 LineNoise : I can confirm that there was no coverage in DeKalb last October. I haven't tried it out that way recently. I was expecting the coverage to be big, really big. I was hoping that some coverage maps would be leaked.

I also heard that about the hardware, I was told the USB devices from Xohm wouldn't have an issue and either expect a hardware swap or firmware upgrade for the express cards. I guess we shall see.]]> http://www.dslreports.com/forum/remark,23145984 Wed, 07 Oct 2009 13:19:52 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23143585 kapil : I was told that the launch was supposed to be today, but has been pushed back another month ...should launch in November.

Also, the footprint is supposed to be pretty large, covering the entire Chicago MSA...almost to Rockford, DeKalb etc.

The reason Xohm devices aren't working is because the old network in Chicago was built out by Xohm but the 'new' network was built, or the buildout was finished, by Clearwire....so the registration/authentication mechanism deployed by Clearwire doesn't recognize the old Xohm hardware. A clearwire device, or a Sprint combo 3G/4G device would work without any problems.

There's supposed to be some sort of a hardware-swap offer for Xohm customers but since Chicago was never an official Xohm market, they couldn't tell me how Clearwire will handle it.
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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23143585 Wed, 07 Oct 2009 00:13:33 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23143332 bshelly : LineNoise, you will need to download the latest Clear Connection Manager if you haven't already. (»www.clear.com/support/license/lo···ithmacro)

I cannot connect with my old Xohm Connection manager or the older Clear Connection Manager. Also, my home modem still does not work.

Some towers may not be ready just yet as there still has not been an official launch. I'm not sure where BBR got it's report that there was a launch event today, but I couldn't find news reports or releases about Clear launching in Chicago today.]]> http://www.dslreports.com/forum/remark,23143332 Tue, 06 Oct 2009 23:03:48 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23141817 Warzau : I know I might sound weird, but I've had it with AT&T I have a grandfathered plan a great one at that. They don't want to just add data, they said I need to migrate to a new plan which mean new contract. I am looking forward to this. Let us know.....]]> http://www.dslreports.com/forum/remark,23141817 Tue, 06 Oct 2009 18:05:19 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23141249 LineNoise : I don't know what time this was at, but did you get any good info? My card still won't connect :-( I was anxiously awaiting this day hoping it would be live.]]> http://www.dslreports.com/forum/remark,23141249 Tue, 06 Oct 2009 16:25:54 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23051918 bshelly : I believe it's October 6th which is also when it's supposed to officially launch in the Chicago area. My connection is still decent in Schaumburg on Xohm which will soon be rebranded to Clear. I hope it gets more reliable though as my connection does drop from time to time.]]> http://www.dslreports.com/forum/remark,23051918 Sat, 19 Sep 2009 20:05:54 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23048459 whymeintrouble : when is it suppose to be?]]> http://www.dslreports.com/forum/remark,23048459 Fri, 18 Sep 2009 23:07:17 EDT Re: Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23045408 LineNoise : I'm envious :-(]]> http://www.dslreports.com/forum/remark,23045408 Fri, 18 Sep 2009 12:58:32 EDT Clear/Clearwire/Sprint 4G/Comcast Mobile http://www.dslreports.com/forum/remark,23044415 kapil : Guess who's going to the Sprint launch party for 4G in Chicago :D
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»www.VoIPTrunk.com]]> http://www.dslreports.com/forum/remark,23044415 Fri, 18 Sep 2009 10:04:26 EDT