 cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:5
 ·Frontier FiOS
| reply to Rick
Re: Sorry but... So how do you recommend comparing a new ISP then? Should they just not include new guys because they are new? In some of the early deployment areas, FiOS has been around for nearly 4 years. I'd say that's long enough for the honeymoon phase to be over with.
said by Rick:I put about zero credibility into PC Magazines "survey" results. Not because fios isn't a good product..i've never had it myself to say one way or the other but people on this site do generally like it...but because first..you're talking about a product that has a LOT less customers than a company like Comcast has Yes they have fewer customers as compared to Comcast. But the numbers for Verizon DSL are only slightly below is most of the other critical categories except in the speed, reliability, and technical support columns, all of which can be accounted for by newer technology and less infrastructure aging. Verizon size wise would a better comparison to Cox or Charter. But none the less, Verizon FiOS competes with Comcast in many markets. Their results can't be dismissed any more then Comcast's marketing and management dismissing the threat of FiOS.
AND the results are heavily slanted because many of those fios customers probably were cable customers who were enticed for one reason or the other to switch. And cable companies don't entice customers back, or from the local DSL provider(s)?
It's like taking a lot of one companies unhappy customers..moving them to another company and then saying ok now....rank these two providers. IF that happened that could skew the FiOS results higher. However the former provider that lost the unhappy customers also should have befitted from the unhappy customer ratings not bringing down their average.
Even if you exclude Verizon, Comcast still scores at the bottom, below average in all the meaningful categories aside from speed, which they were only average. Instead of trying trying to improve Comcast by bringing down or excluding FiOS, maybe Comcast should try improving their service. |
