TekSavvy → so if UBB billing does come into effect in November ...

... when will Teksavvy be required to notify its customers? the day of the change? 30 days prior to the date Bell starts? 30 days from the customers billing date? what are our rights??

You should post your question in the Teksavvy Direct Forum where someone from Teksavvy can provide an answer.

Until you are notified by Teksavvy you still have your original cap. You will not be charged for UBB until you are notified by Teksavvy directly either Email or Mail. Customers are not required to get their info for themselves or to check teksavvy page for updates changes in services. So until you hear form Tekavvy just pretend nothing is going on and no changes have occurred.

I'm sure that information can be provided here as well.

I understand they must tell us, I was more curious as to how much notice they are required to give us regarding the change. Maybe some of us would like to explore our options before the ubb charges but would be unable to without ample notice. For instance, Cogeco shadow billed it's customers for 3 months before charging to allow customers to adapt.

So legally, what is the required minimum allowed to inform us of changes to the service billing?

I don't think there is a legal minimum. Because we're not on contracts the nature of the service can change at any time, and at that point it is up to you to either cancel or continue receiving the service.

so if it comes into effect nov 9 (from Bell) & Teksavvy decides to pass of the charges on to the customer, they only need to tell us nov 8th? that doesnt seem fair. In my mind month to month is still a contract, so at least one billing cycle should be required for notice.

We're going to try and give as much notification as possible. You have to remember this is a messed up situation, not caused by us. We're stuck in the middle of something that is very unfair to both TekSavvy and customer right now.

For us to implement all that is needed to get this setup is insane as well, cost-wise.... (equipment/HR/design, etc...)

I appreciate that, but from the customers side alot of us are looking at a 50% increase in our bill. In a way, isn't Teksavvy adding to the uncertainty? You have know for a long period of time of the possible implemenation of UBB and the rates that may come into effect. Why wouldn't you shadow bill your customers using the provided rates/fees? Right now nobody can even check their usage amounts to determine what their bill might be. I have no idea what my usage is for the last 3 months. Sure, I could call in but do you expect everyone to call in to check?

Consumer protection laws in Québec require 30 days notice of any price change on monthly bills.

There are some technical issues with real time metering because of how radius is setup.

Also, when would you suggest we tell clients when we're not sure if it is even happening? We should have an idea of where things are at by near mid-October, which is likely where we'll have to prepare a "might-get-charged" email or "this might be the new rate/cap structures" but it is in everyone's best interest that delay I think as the alternative could cause a frenzy.

So we should get news by 11 days, logically...

I'm sure many want to know and many would like a reply.

No need to hide it in a locked out forum.

The CRTC did tell Bell that they have to give 30-days prior notice to the wholesalers before it begins.

Will the wholesaler then tell the customer ASAP when they get this notice?

Will the current court filing or CRTC filings put this on hold?

The CRTC doesn't give a damn about you the "consumer". Though if you get less than 30-days notice, you should bitch loud to the CRTC for not giving a damn about the Canadian people, which they are supposed to do per their mandate (yet don't).

All the more reason to sign the petition...

Mid-October could be cutting it close for people who decide to switch to something else... like some startup's FTTH who may have a lead-time of weeks on installations.

As for causing a frenzy, that may be just what we need to guarantee the issue gets a politically uncomfortable amount of public scrutiny... you just need to be particularly concise yet thorough in your explanation to make sure there is no misunderstanding about why this may happen.

People aren't stupid, if you tell them their bills are going to go up because of bell, their will be a lot more support and word of mouth support to help the cause.

People are more likely to give a backlash response if you don't give them at least a months notice.

By not giving 30 days at least, Teksavvy is going to look like they are taking a underhanded tactic out of Bells page book, and likely to upset more people. I think by warning people early less people are likely to leave teksavvy. They will appreciate the heads up notice.

This is another reason for yet another R&V because the CRTC ruling on notice forces ISP's to break consumer protection notification laws, unless the independent ISP's want to eat the losses.

If people continue applying for stay motions based on each little legality or technicality that may arise, the CRTC might realize that Bell's alleged trouble with migrating grandfathered plans to UBB are nothing compared to the headaches the CRTC has exposed itself to in its handling of the UBB and DPI proceedings.

Well, Bell did say they will implement it starting july, well before the CRTC even ruled for it. So they can argue that they did, and a long time at that. It's all in the number of lawyers and bribes.As much as I agree with you, I don't believe TSI can use Bell's name in the emails/letters without getting sued by the above mentioned lawyers.
At best TSI can say that: "Due to the CRTC decision blah blah... price increase".
This won't have any effect on the user, who will think with their pockets and move to the cheapest choice, Bell, for like 20$ + unseen hidden fees.

For best results an email/letter must me sent out as soon as possible making aware and educating the consumer on what might be coming. This can be sent as an attachment to the invoice.

They can probably say "Due to the CRTC decision blah blah... price increase... unfortunately, the extra money you're soon going to be charged won't even be going to us, but to a major DSL provider. This decision may cause us to go out of business. ..."

I'm guessing mentioning "major DSL provider" is still a phrase which can be attacked by the lawyers.

TSI can't pull a rabbit out of its hat when it's still unkonwn

They CRTC should have said once the 30-days is given to TSI, then the customer should be allowed 30-days as well to be notified on their next bill.

But NoOoOoOoOo. the CRTC, as said above, doesn't give a damn about you.

Again, if there is less than 30-days notice to the customers billing cycle, then the fuss needs to be raised with the CRTC not with TSI.

It's the CRTC who made this mess with their own ruling. No one else.

What MaynardKrebs said.

If and when it kicks in, we should all start own own filing to bitch at the CRTC for not giving a damn and not fulfilling its mandate to the people.

@cbp Bell doesn't have it's own b/w meter working. Go look in their own forum and see for yourself. It doesn't matter what they say to the CRTC. The CRTC said they have to give formal notice to the wholesalers 30-days in advance.

It should be a 60-day minimum 30-days for wholesalers and a billing cycle for customers.

Who is going to file when they get less than 30-days?

Sure they can mention Bell by name. Its a public proceeding that went on. Get out of the cave.

Indeed.

A +10 on that... Here is the RIGHT place to bring this up, since Teksavvy ARE responding here.

No public discussion should take place about this until they know for sure. All it will cause is rumor and panic.

I got a question if bell is gonna do this anyways then who is gonna verify they're equipment and methods are valid in calculating how much bandwidth is being sent?

"For further information, refer to »www.crtc.gc.ca/public/87 ··· 233.zip"

There you go, blame dumped on Bell by referring subscribers to the actual tariff that makes the service possible.

However, since GAS is a public tariff, I would be surprised if TSI could not directly re-state the relevant parts using Bell's name since it is for a legitimate business purpose and verifiable fact from public documents.

I agree all the guessing is pointless. We'll hear about this when there is something to hear.

I have nothing to say, but this:

IF they are going to charge more, I hope, no, I EXPECT the service to be BETTER. My damn ISP better treat me like a VIP! Nothing personal, but this is C(R)APITALISM, ain't it?

Oh, I use Velcom. I apoligise for any unintentional cross-posting, but this seems to be a relevant thread to post on. Can someone please point to the direction of my ISP's thread?

[LAUGHS ABOUT THE IDEA OF EXPECTING SPECIAL TREATMENT GO HERE!]

1) Whatever the former Ministry of Consumer & Commercial Relations is now called ought to be informed.

2) Launch a lawsuit naming Bell, CRTC, and your own ISP if insufficient notice is given by the ISP due to Bell's insufficient notice to the ISP, notwithstanding the CRTC ruling. 100k+ lawsuits, each with 3 defendants, in dozens of counties across Ontario/Quebec. I pity the ISP's - Bell & the CRTC not so much.

The CRTC decision forces a violation of provincial statues by the independent ISP's if Bell gives less than 60 days notice even though pursuant to the CRTC decision Bell only has to give 30 days.