delta_queen
join:2008-01-14
united state
 ·WildBlue
 ·Alltel Axess
| moving - wildblue 'rules'
Due to my husbands job loss we have to move to a temp location (a cheap cabin) for about 4 months. It's near to where I am now, so I assume it's the same beam. Wildblue states it's moving rules are that I buy a new satellite and a new 2 year contract. Baloney!!! How can I tote my dish to new cabin and point it? I will pay for this, but not what they're asking. HELP Please!  I am on the pro pack and the sat is on a pole out front. |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
1 edit | That's absurd. Call them back and demand to have your issue escalated. Tell them that HughesNet or Starband would be glad to have you as a new customer - and for that you'd consider a new 2 year contract. But just to move a few miles? That's silly
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009 |
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delta_queen
join:2008-01-14
united state | reply to delta_queen
can I call a satellite tech who knows the beam to do it for me? |
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tobicat
join:2005-04-18
Tombstone, AZ
| reply to delta_queen
Sounds wrong to me also. Go here this is the official wildblue forum. People who actually work for wildblue are the admins. ask them.
»www.wildblueworld.com/forum/
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9000 spaceway III, 7000S SatMex 5 990, Dlink wirless |
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Spice300
Premium
join:2006-01-10
| reply to delta_queen
As long as you are within the same spot beam, remounting the dish securely, pointing it accurately at the satellite and reconnecting all of the cables will work.
You can determine the direction of the satellite at the cabin from Satellite az-el Calculator. Pick either satellite Anik-F2 or Wildblue. It does not matter which one because they are in the same orbital slot.
You will need a signal meter to align the dish.
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Value Pack, beam 31, Riverside gateway |
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delta_queen
join:2008-01-14
united state
·WildBlue
·Alltel Axess
| THAT's the help I was looking for !!!!!! THanks Spice. Cabin is 40 mi North of current local. and appears to be well within same Syracuse beam. I figure I can hire a local satellite installer to accomplish this for me? Is there anything specific to WB that he needs to know? (seems you answered that above) The same pc i'm on here will of course be moved to the cabin.
I also put in a query at their forum.
They indeed told me on the phone that I would have to purchase new dish and contract. |
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Spice300
Premium
join:2006-01-10
1 edit | reply to delta_queen
Yes, it is Wildblue's policy to force customers to buy new systems when they move to a new location. I think it is in the contract.
You might be able to find a local sympathetic installer who, for a fee, will move it for you without contacting Wildblue. As long as you are within the same spot beam there is no need to reprovision the account. Do not try to go through Wildblue directly because they will probably say no.
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Value Pack, beam 31, Riverside gateway |
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Liberty
join:2005-06-12
Tucson, AZ | reply to delta_queen
A new account would cost $125, installed
A new install, done to spec, would probably be more but maybe you will find someone who would do it for for same or less (?) |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
3 edits | reply to Spice300
said by Spice300  :Yes, it is Wildblue's policy to force customers to buy new systems when they move to a new location. I think it is in the contract. I don't get this. Why on earth would a new contract be required simply to move a dish within the same beam coverage? It's not a new account, it's just a slightly different set of look angles for the same account. Installer fees to relocate are understandable, but a new contract? Gimme a break
Any chance you can cite page and paragraph of where this is in the Wildblue subscriber agreement?
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009 |
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zalternate
join:2007-02-22
BC
 ·TELUS
2 edits | reply to delta_queen
Having a quick look around with Google,
»www.google.com/webhp#hl=en&sourc···a4434375
WildBlue might charge a moving fee(paper work), as in a new address to be tied into the account. And no charge for a new beam setup, since you are in the same beam.
Then the installer may charge $100 for the install. But the Installer may also charge $100 for the un-install. But the user can do that themselves, but may void warranty.The warranty is kind of vague in that regard.
»wildblue.com/legal/limited_warranty.jsp
This limited warranty does not cover damage or affected operation of covered equipment resulting from external causes, including accident, acts of God, abuse, vandalism, misuse, problems with electrical power, servicing not authorized by WildBlue, unauthorized disassembly or....
Another one for the BBB, I guess.
It's a scam that the satellite companies do to get another contract out of people. Imagine if your TRIA dies without warranty and they want another 2 year contract for the repair. Do you want a new contract? Or is ground based wireless coming soon to your area? You should be able to get repairs done without contract extensions. Your states Consumer protection or Attorney General should be better to confirm that 100%.
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Consumer Rights is more than just a suggestion. |
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Spice300
Premium
join:2006-01-10
1 edit | reply to grohgreg
Wildblue Customer Agreement Last Updated: 08/24/2008
quote:
Only a WildBlue-authorized installer may install the WildBlue Equipment in your residence.
2.1 ... You represent that the Service will be installed and used solely in your residence....
2.2 Multiple Use of Account. Only computers physically located in your residence and your family members who permanently reside in your household may receive the Service under a single billing account. Your “household” is limited to the single address where you reside and where the Service is installed. It does not include adjacent apartments, residences, offices or any type of space not physically associated with your address. Any use of the Services other than as specified above constitutes an unlawful and unauthorized use of the Service and a material breach of this Agreement, regardless of whether you receive any compensation for such use, and may result in the immediate termination of the Services and the imposition of the Termination Fee, without prejudice to any rights and remedies available to WildBlue under this Agreement, at law and at equity.
The limitation is not technical. I speculate the purpose of this limitation is two fold:
1. greed
2. If a subpoena is issued for a customer's records, Wildblue wants to insure that the customer can be located and if not, then WB is legally protected because the customer is in violation of the contract. They are protecting themselves from the Patriot Act.
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Value Pack, beam 31, Riverside gateway |
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zalternate
join:2007-02-22
BC
·TELUS
1 edit | 2.1 ... You represent that the Service will be installed and used solely in your residence....
But the original poster has not said if they are ever going back to the original WildBlue installed residence and I assume that all mail and phone service will be transfered to the new location. So that in the Governments eyes, that is their new residence.
Now to make this 'new install and a new contract' legal, WildBlue would need to have that written in the agreement. As in "A moving fee of a certain amount of dollars and a 2 year contract". Otherwise the line of " Your “household” is limited to the single address where you reside and where the Service is installed. is vague to do with a new location. Otherwise they would need to write in, " Original Location where the service is installed".
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Consumer Rights is more than just a suggestion. |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| reply to delta_queen
Sorry Spice, I just don't read it the way you do. Whereas one can expect a relocation fee to relocate the dish, I can't see where any of that legalese mandates a "new 2 year contract". In fact, a move within the same beam should actually be transparent to Wildblue. It's just a matter of getting an installer to pluck it outa one place - and replant it down the road a piece.
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009 |
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delta_queen
join:2008-01-14
united state
·WildBlue
·Alltel Axess
| I'm really enjoying the conversation here.
It's empowering me.
For the record I understand the legitimacy of a need to charge for a relo fee. $200 is what I had budgeted. New Equipment and a new contract is out of the question. Essentially, because of my economic survival need to move, they are demanding (or whatever is the best verb) I pay them over $2000 - to move 40 miles down the road!
On the phone with WB their reason I needed to purchase new equipment was due to "leakage" issues. What's that you say? "Leakage" can occur when sats are removed from roofs. I explained that mine was on a post out front! |
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delta_queen
join:2008-01-14
united state | I can't figure out how to change my location on my profile here.... I don't want them to track me and hurt me.. Yes, I am scared of satellite mafia. Prolly aren't too many WB users in my area. |
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Spice300
Premium
join:2006-01-10
| reply to delta_queen
I am laughing about the leakage excuse. The dish could be removed from the mast, and the mast left in place on the roof to avoid removing the mounting bolts.
I am interpreting the contract the way Wildblue interprets it. If a customer changes his physical address, he must create a new account. There is nothing vague about the phrase, "limited to the single address where you reside and where the Service is installed." WB does not allow customers to install dishes by themselves, and the FCC rule assigns the power to make the instillation rules to the satellite ISP. Trying giving a change of physical address to Wildblue without them demanding a new account and service commitment. This is what I expected WB's policy to be the first time I read these terms years ago. I do not agree with this policy, but WB's behavior is consistent with my interpretation.
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Value Pack, beam 31, Riverside gateway |
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Spice300
Premium
join:2006-01-10
1 edit | reply to delta_queen
Delta_queen, WB probably can not locate you from the location you indicated in your profile. |
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BABYGRIL
| reply to delta_queen
SO WHAT DID THEY DO . DID THEY HELP YOU MOVE THE DISH OR DID THEY AVOID YOU I WILL LIKE TO KNOW THANKYOU |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
2 edits | reply to Spice300
said by Spice300 :I am interpreting the contract the way Wildblue interprets it. You only pasted part of para 2.1 - when read in it's entirety, the provision addresses residential/SOHO use of the connection only. It's a consumer grade versus business/enterprise grade restriction, that is intended to prevent commercial use of a consumer account.
Para 2.2 you pasted above is not about moving the dish. That provision addresses unauthorized sharing of the connection with friends in the same apartment building or dorm, with neighbors across the street, or with the office building next door.
More to the point: note their use of the phrase "single billing account". When moving around within the same beam, it should be perfectly legal to pick up a Wildblue system and (have a WildBlue-authorized installer) move it back and forth between/among locations - as long as the billing address doesn't change.
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009 |
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delta_queen
join:2008-01-14
united state
·WildBlue
·Alltel Axess
| reply to delta_queen
Follow Up:
Low and behold there is DSL in my extremely remote hollow that I moved to. It is faster than WB was - certainly during peak hours. I wil 'pay out' my contract for $15 month. Now looking to sell my equipment. Any ideas where I can put it up for sale?
For anyone curious, I did contact a local installer who was willing to install under the table for some jack.
thanks again for all your input here.
I WAS willing to keep with WB, but their move $rules$ for my owned eqipment were nutso. When cancelling they tried to strike a weak deal with me but it was too late. |
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