Topic 'moving - wildblue 'rules'' in forum 'WildBlue Satellite' - dslreports.com http://www.dslreports.com/forum/moving-wildblue-rules-23064298 en Sat, 11 Feb 2012 01:44:04 EDT Sat, 11 Feb 2012 01:44:04 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23216071
Did you check if DSL was in your area before you signed up for WB?

At any rate, MAKE SURE that DSL is really available before canceling WB. Make them come out and check to be sure. ]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23216071 Tue, 20 Oct 2009 23:58:17 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136279 --
9000 spaceway III, 7000S SatMex 5 990, Dlink wirless]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136279 Mon, 05 Oct 2009 18:17:47 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136265 http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136265 Mon, 05 Oct 2009 18:14:10 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136243 said by delta_queen:

even when they try to cut a deal with me during decomissioning, they still were after that additional 2 year contract. I would have remained a customer were it not for that.
I wonder if they have more than one call center, or if some employees go off the reservation with their interpretation of "the rules". This silly requirement prompted me motivated to call Wildblue myself, and give them a scenario similar to yours. I did not get the same story as I'm hearing from you and Spice.

//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136243 Mon, 05 Oct 2009 18:09:15 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136227 said by Spice300:

You should indicate the polarization of your TRIA because they are not interchangeable. Technically incorrect, I can change the polarization to match the satellite within a matter of minutes. That said, what you say is true from a practical standpoint - in that most folks don't have any business making that change by themselves. For that group, it's best to buy one that's pre-configured.

//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136227 Mon, 05 Oct 2009 18:05:08 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136217
even when they try to cut a deal with me during decomissioning, they still were after that additional 2 year contract. I would have remained a customer were it not for that.]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136217 Mon, 05 Oct 2009 18:03:26 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136116 said by grohgreg:

... note their use of the phrase "single billing account". Both Wildblue and I are interpreting those provisions more broadly than you. Wildblue was demanding that delta_queen get a new account and a new 2 year service commitment to move her equipment to a new location. The legalese means that customers are not allowed to move their equipment to a new location without obeying whatever rules Wildblue fabricates.]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136116 Mon, 05 Oct 2009 17:46:05 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136066 For Sale/Trade at Wildblue.cc

WB equipment is also sold on Ebay.

You should indicate the polarization of your TRIA because they are not interchangeable.

If your satellite is Anik-F2 (beams 1 to 45), your TRIA uses left handed circular polarization.

If your satellite is Wildblue-1 (beams 101 to 136), then your TRIA uses right handed circular polarization.

The TRIA is the electronics mounted to the boom on the dish. The rest of the equipment is interchangeable between the satellites.
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Value Pack, beam 31, Riverside gateway]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23136066 Mon, 05 Oct 2009 17:35:38 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23135835
Low and behold there is DSL in my extremely remote hollow that I moved to. It is faster than WB was - certainly during peak hours. I wil 'pay out' my contract for $15 month. Now looking to sell my equipment. Any ideas where I can put it up for sale?

For anyone curious, I did contact a local installer who was willing to install under the table for some jack.

thanks again for all your input here.

I WAS willing to keep with WB, but their move $rules$ for my owned eqipment were nutso. When cancelling they tried to strike a weak deal with me but it was too late.]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23135835 Mon, 05 Oct 2009 16:49:59 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23106378 said by Spice300:

I am interpreting the contract the way Wildblue interprets it.
You only pasted part of para 2.1 - when read in it's entirety, the provision addresses residential/SOHO use of the connection only. It's a consumer grade versus business/enterprise grade restriction, that is intended to prevent commercial use of a consumer account.

Para 2.2 you pasted above is not about moving the dish. That provision addresses unauthorized sharing of the connection with friends in the same apartment building or dorm, with neighbors across the street, or with the office building next door.

More to the point: note their use of the phrase "single billing account". When moving around within the same beam, it should be perfectly legal to pick up a Wildblue system and (have a WildBlue-authorized installer) move it back and forth between/among locations - as long as the billing address doesn't change.

//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23106378 Wed, 30 Sep 2009 10:39:24 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23105934 http://www.dslreports.com/forum/Re-moving-wildblue-rules-23105934 Wed, 30 Sep 2009 09:49:53 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23073606 http://www.dslreports.com/forum/Re-moving-wildblue-rules-23073606 Thu, 24 Sep 2009 01:35:26 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23073558
I am interpreting the contract the way Wildblue interprets it. If a customer changes his physical address, he must create a new account. There is nothing vague about the phrase, "limited to the single address where you reside and where the Service is installed." WB does not allow customers to install dishes by themselves, and the FCC rule assigns the power to make the instillation rules to the satellite ISP. Trying giving a change of physical address to Wildblue without them demanding a new account and service commitment. This is what I expected WB's policy to be the first time I read these terms years ago. I do not agree with this policy, but WB's behavior is consistent with my interpretation.
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Value Pack, beam 31, Riverside gateway]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23073558 Thu, 24 Sep 2009 01:17:03 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23073528 http://www.dslreports.com/forum/Re-moving-wildblue-rules-23073528 Thu, 24 Sep 2009 01:03:53 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23073495
It's empowering me.

For the record I understand the legitimacy of a need to charge for a relo fee. $200 is what I had budgeted. New Equipment and a new contract is out of the question. Essentially, because of my economic survival need to move, they are demanding (or whatever is the best verb) I pay them over $2000 - to move 40 miles down the road!

On the phone with WB their reason I needed to purchase new equipment was due to "leakage" issues. What's that you say? "Leakage" can occur when sats are removed from roofs. I explained that mine was on a post out front!]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23073495 Thu, 24 Sep 2009 00:53:02 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23073233
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23073233 Wed, 23 Sep 2009 23:31:13 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23072922 2.1 ... You represent that the Service will be installed and used solely in your residence....
But the original poster has not said if they are ever going back to the original WildBlue installed residence and I assume that all mail and phone service will be transfered to the new location. So that in the Governments eyes, that is their new residence.

Now to make this 'new install and a new contract' legal, WildBlue would need to have that written in the agreement. As in "A moving fee of a certain amount of dollars and a 2 year contract". Otherwise the line of " Your “household” is limited to the single address where you reside and where the Service is installed. is vague to do with a new location. Otherwise they would need to write in, " Original Location where the service is installed".
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Consumer Rights is more than just a suggestion.]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23072922 Wed, 23 Sep 2009 22:18:57 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23071941 Wildblue Customer Agreement Last Updated: 08/24/2008

quote:
Only a WildBlue-authorized installer may install the WildBlue Equipment in your residence.

2.1 ... You represent that the Service will be installed and used solely in your residence....

2.2 Multiple Use of Account. Only computers physically located in your residence and your family members who permanently reside in your household may receive the Service under a single billing account. Your “household” is limited to the single address where you reside and where the Service is installed. It does not include adjacent apartments, residences, offices or any type of space not physically associated with your address. Any use of the Services other than as specified above constitutes an unlawful and unauthorized use of the Service and a material breach of this Agreement, regardless of whether you receive any compensation for such use, and may result in the immediate termination of the Services and the imposition of the Termination Fee, without prejudice to any rights and remedies available to WildBlue under this Agreement, at law and at equity.


The limitation is not technical. I speculate the purpose of this limitation is two fold:

1. greed

2. If a subpoena is issued for a customer's records, Wildblue wants to insure that the customer can be located and if not, then WB is legally protected because the customer is in violation of the contract. They are protecting themselves from the Patriot Act.
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Value Pack, beam 31, Riverside gateway]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23071941 Wed, 23 Sep 2009 18:54:35 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23071194 »www.google.com/webhp#hl=en&sourc···a4434375

WildBlue might charge a moving fee(paper work), as in a new address to be tied into the account. And no charge for a new beam setup, since you are in the same beam.

Then the installer may charge $100 for the install. But the Installer may also charge $100 for the un-install. But the user can do that themselves, but may void warranty.The warranty is kind of vague in that regard.
»wildblue.com/legal/limited_warranty.jsp
This limited warranty does not cover damage or affected operation of covered equipment resulting from external causes, including accident, acts of God, abuse, vandalism, misuse, problems with electrical power, servicing not authorized by WildBlue, unauthorized disassembly or....

Another one for the BBB, I guess.

It's a scam that the satellite companies do to get another contract out of people. Imagine if your TRIA dies without warranty and they want another 2 year contract for the repair. Do you want a new contract? Or is ground based wireless coming soon to your area? You should be able to get repairs done without contract extensions. Your states Consumer protection or Attorney General should be better to confirm that 100%.


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Consumer Rights is more than just a suggestion.]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23071194 Wed, 23 Sep 2009 16:39:34 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23070978 said by Spice300:

Yes, it is Wildblue's policy to force customers to buy new systems when they move to a new location. I think it is in the contract.
I don't get this. Why on earth would a new contract be required simply to move a dish within the same beam coverage? It's not a new account, it's just a slightly different set of look angles for the same account. Installer fees to relocate are understandable, but a new contract? Gimme a break

Any chance you can cite page and paragraph of where this is in the Wildblue subscriber agreement?

//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23070978 Wed, 23 Sep 2009 16:06:32 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23069996
A new install, done to spec, would probably be more but maybe you will find someone who would do it for for same or less (?)]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23069996 Wed, 23 Sep 2009 13:20:18 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23065660
You might be able to find a local sympathetic installer who, for a fee, will move it for you without contacting Wildblue. As long as you are within the same spot beam there is no need to reprovision the account. Do not try to go through Wildblue directly because they will probably say no.
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Value Pack, beam 31, Riverside gateway]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23065660 Tue, 22 Sep 2009 17:58:51 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23065615
I also put in a query at their forum.

They indeed told me on the phone that I would have to purchase new dish and contract.]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23065615 Tue, 22 Sep 2009 17:51:13 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23065571
You can determine the direction of the satellite at the cabin from Satellite az-el Calculator. Pick either satellite Anik-F2 or Wildblue. It does not matter which one because they are in the same orbital slot.

You will need a signal meter to align the dish.
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Value Pack, beam 31, Riverside gateway]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23065571 Tue, 22 Sep 2009 17:44:12 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23065034
»www.wildblueworld.com/forum/
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9000 spaceway III, 7000S SatMex 5 990, Dlink wirless]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23065034 Tue, 22 Sep 2009 16:13:46 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23064548 http://www.dslreports.com/forum/Re-moving-wildblue-rules-23064548 Tue, 22 Sep 2009 14:48:16 EDT Re: moving - wildblue 'rules' http://www.dslreports.com/forum/Re-moving-wildblue-rules-23064508
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/Re-moving-wildblue-rules-23064508 Tue, 22 Sep 2009 14:40:14 EDT moving - wildblue 'rules' http://www.dslreports.com/forum/moving-wildblue-rules-23064298 http://www.dslreports.com/forum/moving-wildblue-rules-23064298 Tue, 22 Sep 2009 14:03:40 EDT