The Call Centers should be nervous!
They scheduled a major release on a Friday, so all of our complaints can be routed to who knows where after hours.
I hope this goes well, but I feel that folks are going to beat the hell out of the system, just cause it is an overdue to feature.
My last 3G outage was a nasty experience, nobody new what was wrong.
And the billing system better be perfect with regards to MMS after all is done.
Good luck Ma Bell Remixed!