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Krisnatharok
Caveat Emptor
Premium
join:2009-02-11
Earth Orbit
kudos:12

lol

According to Arbor Networks, the cost of fielding a single call to customer service can wipe out three years' profitability for a customer's broadband account.


Uh huh. Jenkins is a kook. Either that or customer service is overpaid at Comcast. Didn't realize one telephone call costs them $3000.

iansltx

join:2007-02-19
Austin, TX
kudos:2

Alternately, charge for customer service calls...

...oh wait, that would make people move to another provider. Crapmuffins.