| Radio in Uverse line?? Hi all, we are getting a VERY distinct radio ( local 760 am station - LOL ) sounds which are very overpowering and drowning out the person on the other end.... we have called once about the problem, and it was fixed by replacing our RG, and now the problem is back... it starts about five minutes into a call and we are ready to just drop the uverse if it cannot be fixed... Oh and the first time we were told to move the RG away from the computer ( ??? - it is on the same desk about two feet away from the computer, and are at our wit's end)
Any suggestions???!!!! |
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 ILpt4UPremium
join:2006-11-12
Lisle, IL
kudos:4 | Go back to POTS instead of U-Voice VoIP |
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MadtownPremium
join:2008-04-26
Madera, CA | reply to Thecloser
Get a cell phone and just use that as your primary service. |
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| reply to Thecloser
Tin foil!
No not really or if you do at least let the RG breathe.
Seriously though there was a case where the phone modem for a cable co had to be removed from your area because of (maybe the same) a radio station and a special model arris emta (phone modem) with extra shielding brought in.
Only in that area where the signal from that station is strong enough, but they had to special make one because things like that do happen.
Doubtful att will recognize this fact as a real issue though...they'd probably let you cancel first. Go back to POTS and you should be fine. Or contact a tier 2 agent on here and have them look into whether or not they have a more shielded RG to deploy in your area. |
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 gdmPremium,MVM
join:2001-06-15
Mchenry, IL
kudos:3
 ·AT&T U-Verse
| reply to Thecloser
Honestly not much. You might see if they could put a RF filter on the line but not sure that will block out that much noise.
The more issues I hear about U-Voice the more disgusted I am with AT&T. This is the worst part of the three services for U-Verse and you'd think as a phone company they would work these issues out.
No offense to ILpt4U  but offering POTS for $30 to U-Verse customers since they can't seem to get U-Voice to work everywhere is a band aid. Honestly it's not the same price because of taxes, that's the main reason I moved to VoIP years ago because the taxes on POTS lines are ridiculous.
I've had to many people move from U-Voice back to Comcast CDV or TW VoIP service.
Luckily mine is working but I had my issues for a long time. |
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 ozzy6900
join:2005-01-11
West Haven, CT
kudos:1
·AT&T U-Verse
1 edit | reply to Thecloser
I would suggest that you go to the top of the forums and see how to PM Matt from Uverse Tier2. You should not be getting radio transmission into your VoIP and it is not your RG.
You have one of 3 problems.
1. If you are coax fed from the NID, you have an ungrounded shield in the coax. When this happens, the shield becomes an antenna. Of course, if your run from the NID is CAT, this is probably not the problem.
2. It could be a cable trouble (AT&T outside plant). An open or unterminated bridge tap or an ungrounded terminal box are the usual culprits.
3. The proximity of the radio station may be a problem, although, we should be able to provide your with clean service.
Either way, it's a trial and error process because we just don't have the people here in AT&T that knew that stuff. They have all retired and the company (AT&T) never saw fit to replace the Induction Interference Department.
I used to deal with the Induction Interference Department a lot in the old days but now that most of the interconnecting network is fiber, there is not that much call. |
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Reviews:
 ·AT&T Midwest
| reply to Thecloser
As ozzy6900 says you have a wiring problem causing it to act as an antenna feeding the radio signal into the system. You called once and they tried fixing it with an RG swap and it didn't fix it. The minute it came back you should have placed another service call. Keep placing calls until it is fixed and it can be fixed despite the 'experts' on this forum harping to go back to pots at the first sign of a problem on voip.
One thing you can do first is to check the stats on your RG for high error counts. Also make sure you have no defective devices on your internal telephone lines. The problem could be on your phone line side of the RG. Silver lace wiring in the phone system is not twisted and will act as an antenna. I have seen that problem several times mostly in office buildings. Don't give up, push the service until it is fixed. |
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| reply to Thecloser
Sometimes applying a ferrite core to the phone cabling will help solve this. This problem occasionally happens with POTS but this is the first I've heard of it with VoIP. The 2wire RG is notoriously noisy and prone to interference but this is unusual. |
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| reply to Thecloser
are you using a cordless phone? |
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| reply to Thecloser
I had similar problem (except radio station was 670 am) on my only wired phone. Wireless phones were fine.
Install tech put an RF filter on my line before the RG and the problem went away. |
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Reviews:
·AT&T U-Verse
| reply to Thecloser
1. Connect to your 2Wire 3800HG MDC (Management and diagnostic console) and click on the 'DSL Diagnostics' option under the troubleshooting menu Use this link: »192.168.1.254/xslt?PAGE=J42&THIS···PAGE=J42
(you will need the RG password on the white sticker on the RG)
2. Copy the source code of the 2Wire 3800HG diagnostics page to the clipboard or file:
(Option 1) Recommended: In Firefox select 'View page source' or in Internet Explorer select 'Source' from the 'View' menu and then select all and copy the entire contents of the page to the clipboard.
(Option 2) In Firefox select 'Save page as' or in Internet Explorer select 'Save as' from the 'File' menu. Open the previously saved file with a text editor like notepad and select all and copy the contents of this file to the clipboard.
3. Paste the contents of the clipboard into the white box on dohrenburg's website.
»adslm.dohrenburg.net/tools/3800hg-stats.php
4. Click on the 'Process Form' button.
5. With little luck you'll see your modem's DMT chart, the training history, and some basic analysis
In step 2 a pop up should come up w/source code, that is the one you copy to the clipboard (use option 1). Once the source code is analyzed, on the results page below the graph, you'll see red lines listing interference on certain bit load frequencies. Press the 'contact us' link on the very bottom of the page and explain the problem that you are having. They will get back to you by email coming from Robot and you might be able to give TS some info about your problems. In my case here in metro Detroit, I get interference on .759 mhz (760 AM WJR) and .797813/.802125 mhz (800 AM CKLW), but they don't cause any problems.
Use this as ammunition to force TS to correct your problem. 
Chris
--
No SD Stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO Simply a Uverse user, nothing more |
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 smunro622Premium
join:2006-02-15
Madison Heights, MI
 ·WOW Internet and..
 ·ViaTalk
| I spent a 9 month fight with uverse, they ended up replacing a portion of the 400 pair cable from the vrad to the house. Stay on them i made 2 trips to escalations, filed complaints with FCC, Mi public service commissions, and the attorney generals office. I am happy now that it is fixed, I have the 12mb internet uverse 450 , voice and static ips. I am 2600 ft on a 25mb profile. |
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| reply to John McClane
yes, using a cordless phone ...
Tin foil, out- LOL!! and my wife is the one who is really ticked ( personally I do not use it that much...) and we have seriously been tinkering with the idea of just dropping the uverse phone and sticking with cellular ( even though there goes the FAX machine that we have had for over a year ) , |
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| reply to btanquary
Hmm, when they came in to install it, they removed all of my filters from the old dsl....DANGIT! |
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MadtownPremium
join:2008-04-26
Madera, CA | reply to Thecloser
said by Thecloser:yes, using a cordless phone ... Tin foil, out- LOL!! and my wife is the one who is really ticked ( personally I do not use it that much...) and we have seriously been tinkering with the idea of just dropping the uverse phone and sticking with cellular ( even though there goes the FAX machine that we have had for over a year ) , said by Thecloser:yes, using a cordless phone ... Tin foil, out- LOL!! and my wife is the one who is really ticked ( personally I do not use it that much...) and we have seriously been tinkering with the idea of just dropping the uverse phone and sticking with cellular ( even though there goes the FAX machine that we have had for over a year ) , said by Thecloser:yes, using a cordless phone ... Tin foil, out- LOL!! and my wife is the one who is really ticked ( personally I do not use it that much...) and we have seriously been tinkering with the idea of just dropping the uverse phone and sticking with cellular ( even though there goes the FAX machine that we have had for over a year ) , Who cares about FAX, switch over to E-mails. I see no reason for FAX if we have E-mails now. |
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| Well, that is true, and we really don't use that FAX much anymore either, but that is the problem, and it would make our cellular provider pretty darn happy! LOL!!
Guess its time to find a school to take a very well taken care of FAX printer... LOL! |
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| reply to ozzy6900
thanks ozzy and duck! off to investigate! |
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| reply to Thecloser
It's been a while since I've been a POTS tech and I have not worked on UVerse Voip, but I've seen RF interference many times.
I've seen it come from our plant. It was fixed by repairing any broken/missing bonds and grounds in the network. If that didn't work, an RF filter was installed in the NID. The only problem is that an RF filter will block ADSL service, so this was a last resort.
Sometimes the RF would come from cheap (untwisted) i-wire. Grounding spare pairs in the i-wire would sometimes stop the interference. If not, a filter would be installed behind the jack.
There were also the bad phones that would pick up radio. Only choice is to replace the phone.
Just read that they removed the old filters - see if you can find one and add it to the jack where the phone is. You may be picking it up in the house and the old DSL filter may have been blocking it. |
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| reply to Thecloser
do you get the same problem on a non cordless phone? |
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| probably, we only have it for emergencies if ( when ) the power goes out- and it does that three times a year usually ( working on a generator, but thats another whole topic- lol ) , i will check |
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