cowbert
join:2006-12-28
Canaan, CT | reply to Voltron
Re: bad new 2wire firmware push?
also see if you can downgrade your firmware back (someone here must have an old version) |
|
Voltron
join:2007-08-04
Bloomington, IN
| reply to cowbert
Hello, cowbert:
May I ask the specifics on shipping the modem to 2Wire? Would you mind telling me how much will be your total cost and to what version they are re-flashing the modem? I have been considering sending one of my modems to 2Wire, as well, as I have two of the 2701HG-B modems. I hope these questions are not too personal; I would appreciate any information you may be able to provide for me, as attempting to reach "technical support" at 2Wire hasn't been successful. I emailed them last week and have failed to hear anything from them. Thank you, cowbert!
--Voltron |
|
DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
 ·Stephouse Networks
 ·magicjack.com
·EarthLink
2 edits | reply to cowbert
This is getting interesting. If someone else can confirm that their connection problem is due to a 2Wire firmware upgrade, someone should make sure AT&T is aware of the problem [by posting in AT&T Direct, not by calling tech support].
EDIT: AT&T sould still be notified even if 2Wire is the source of the firmware. It would save their techs and support people a lot of headaches.
I'm not an AT&T customer, so anything affecting AT&T customers won't necessarily affect me. I have a 2701HG-B running firmware 5.29.47, but I haven't seen any firmware upgrades.
[EDIT: Firmware upgrade hit on 10-3 at 4:50AM]
I just checked manually for a firmware upgrade and got a message that '2Wire is having technical difficulties'. I wonder if someone clued 2Wire in to the issue and they took the upgrade offline to debug it?
[Edit: I see someone has clued them in, but the upgrade apparently doesn't cause everyone problems] |
|
cowbert
join:2006-12-28
Canaan, CT | I posted it in Direct on the 25th: »sudden 2700HG-B failure |
|
cowbert
join:2006-12-28
Canaan, CT
1 edit | reply to Voltron
Huh I wrote out this long reply but it didn't make it for some reason >:
I opened a ticket with 2wire on 9/27 via »support.2wire.com/
You have to create a login first, then use the "ask a question" option, since it's about one of their equipment models, you leave it on 2wire products.
I posted the fullest possible bug report I could get, which wasn't much since I did not have the ability to access the UI. Since it appears that you can access the UI, then you're going to have to look for the relevant logs and do more testing, particularly doing a factory reset and reflash using the web interface. Also you should have access to more extensive logs (turn on syslog facility if you have to so you can trace exactly what happens right before the reboot). Since I was unable to access the UI AND my reset button was not working the way it should be working, I had little choice but to submit a superficial looking ticket because I could really only stick to reporting symptoms and the state of things and could do very little field testing. In any case, I used the relevant terminology in my report (as I'm a real-life network engineer during the day), so that I wouldn't look like some random clueless person that was being vague about everything.
2wire replied asking for SN and ISP hoping to be able to remote to the modem, but as I expected, they could not, so 2 days later they sent me an RMA address for their JTAG facility in Arizona. No charge, but no promises either (and I had to pay outbound shipping). |
|
wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest
| reply to DrStrange
said by DrStrange  :I'm not an AT&T customer, so anything affecting AT&T customers won't necessarily affect me. Your 2wire can be updated if it has a public ip address, and still has the att key code
There are ways to prevent a att 2wire from being updated
Change the key code to one that is not assoiciated with any ISP
Configuring for bridge mode |
|
DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
·Stephouse Networks
·magicjack.com
·EarthLink
| I'm not using the AT&T key code. I wanted access to all settings, so I used the 'all other ISPs' keycode and set everything up manually. What I wanted in particular was to connect via PPPoA, which AT&T doesn't support but the 2701HG-B and my ISP do. Thanks for the info. |
|
wayjac
Premium,MVM
join:2001-12-22
Indy | You'll be ok
The att key code supports PPPoE, PPPoA, Static and Dhcp accounts
There are att legacy customers with each of the above account types |
|
DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT | reply to cowbert
FWIW, I got the firmware push about 4:30AM 10/3 even though I'm not on AT&T's network.
No connection problems with firmware 5.29.109.5 on a 2701HG-B. Noise margins and other stats are same as before. All is well. |
|
wayjac
Premium,MVM
join:2001-12-22
Indy | Thanks for posting that |
|
Voltron
join:2007-08-04
Bloomington, IN
| reply to DrStrange
Hello, DrStrange:
Yes, I agree with wayjac; that is good to know. Let me ask you this, DrStrange: when you received the upgrade, did you have any wired and/or wireless devices connected to the gateway AND RUNNING, during the upgrade? Without any notice from AT&T, regarding the pending firmware upgrade, I did not know to disconnect anything; so, as is usual for me, I have a wireless ethernet bridge connected, wirelessly, to the 2701HG-B and it was connected, when the firmware was upgraded. Since your download/upload speeds and wireless connections are not having any problems and I am experiencing both, particularly the wireless issues (although the speed issues are somewhat more frustrating), I wonder if it is because a wireless client was connected, at the time of the update. If I were updating the firmware, manually, I would never have anything connected, let alone running, at the time of the update. If this is the case, then, a request to AT&T to reflash the gateway with 5.29.109.5, at a specific time or within a specific timeframe would be extremely helpful, to troubleshoot these issues. I only hope that AT&T is willing to do such a thing. So far, those at customer/technical support do NOT want to even discuss possible issues regarding the firmware.
Does anyone know how we can reach those responsible for the firmware updates, at AT&T, to schedule a reflash? Thank you, everyone for your assistance; all this information is extremely helpful. |
|
Voltron
join:2007-08-04
Bloomington, IN
| reply to cowbert
Hello, cowbert:
I apologize if you have read this, as I replied to this, earlier; I am only posting, again, in case you missed this. May I inquire as to how much it cost you to RMA the 2701HG-B back to 2Wire, for a JTAG? I have one 2701HG-B that works, albeit with speed and wireless issues and one 2701HG-B that is not working, at all.
Thank you, again for this information, cowbert.
--Voltron |
|
DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
·Stephouse Networks
·magicjack.com
·EarthLink
| reply to Voltron
The upgrade didn't come from AT&T [and if it did, they'd have some explaining to do, because I don't have AT&T DSL]. It came from 2Wire. I have a record in my gateway logs of secure connections to 2wire.com to download and flash the firmware. As far as I can tell, the gateway 'phones home' every so often and checks for firmware updates.
I had a wired [VOIP host] and a wireless device [desktop wired to an AP in the basement] and possibly a laptop [don't remember if it was left on at that time or not] connected when the firmware was upgraded, and they're none the worse for wear. As far as they're concerned, the network went down for half a minute, then came back up. |
|
cowbert
join:2006-12-28
Canaan, CT | reply to Voltron
Read »Re: bad new 2wire firmware push? again... |
|
Voltron
join:2007-08-04
Bloomington, IN | Hello, cowbert:
Would you mind to let me know how much the shipping cost you? I am considering sending a 2701HG-B to 2Wire, to get it JTAGed. Thank you. |
|
cowbert
join:2006-12-28
Canaan, CT
| I used the same shipping container that the unit came in (yes I am a packrat and tend to save boxes to things I still have), and First Class USPS calculated around $11 or something IIRC. I used UPS through my work though, and that only cost me $6 since we have a UPS bulk discount. |
|
daveinpoway
Premium
join:2006-07-03
Poway, CA
| reply to DrStrange
Something of interest- I was experimenting with a 2701HG-B yesterday that has the 5.29.47 firmware on it- I told it to manually check for firmware updates, and the message I received was that it was up to date. So, it would appear that they are not continuously pushing out the 5.29.109.5 firmware. |
|
DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT | I wonder if the firmware is only being updated when the gateway itself 'phones home' and is otherwise unavailable. |
|
daveinpoway
Premium
join:2006-07-03
Poway, CA
| Quite possible, I suppose, but I would have to wonder they they would do it this way. I would assume that it would be more convenient to the user if the update was done when he/she requests it (so that it can be done when the connection is expected to be idle). Then again, user convenience may not matter to the folks who designed the 2Wire update system. |
|
Voltron
join:2007-08-04
Bloomington, IN
1 edit | reply to cowbert
Hello, cowbert:
Thank you for the pricing information; it is very helpful. If you would not mind, please, keep us updated on the success of your 2701HG-B's JTAG re-flashing; I am also interested in how long it takes 2Wire to conduct the JTAGing and then get it shipped back to you. By the way, I, too, have the original packing materials for the 2701HG-B--Pack Rats unite!!!
I thought someone had mentioned that the shipping was for overnight delivery, though, your $11.00 and $6.00 charges seem somewhat inexpensive for overnight shipping. What delivery time/schedule is your package/2Wire being shipped under? Again, thank you for these specifics and we all look forward to a great and success update on the JTAGing.
Thank you, cowbert! |
|
