Topic '2700HG-B keeps powercycling' in forum '2Wire' - dslreports.com http://www.dslreports.com/forum/2700HGB-keeps-powercycling-23081592 en Sat, 11 Feb 2012 07:25:01 EDT Sat, 11 Feb 2012 07:25:01 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23299033 http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23299033 Thu, 05 Nov 2009 21:32:31 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23140280
I also noticed an increased frequent resetting right before the power supply brick was about to die on me which it did a few days later.]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23140280 Tue, 06 Oct 2009 13:20:57 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23127185
Also working with wayjac on perusing the logs may help.]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23127185 Sat, 03 Oct 2009 18:40:22 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23127176
I would say basically anything that will do DSL is fine. Someone on the ATT forum said that ATT business subscribers get Netopia 3347-02s or something (which run around $100 on buy.com/newegg.com).]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23127176 Sat, 03 Oct 2009 18:38:00 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23126906
Is it worth upgrading to whatever 2Wire 'gateway' AT&T's pushing now? ...or will it have the same firmware problems? I know they'll force me to pony up the $80-$100 for it.

One other thing i've been considering is just using the 2700HG-B as a modem (disabling wireless) and using an Airport Extreme--or a D-Link N-router. Or is there another option for getting a better router in my house, since AT&T only does the 2Wire thing?]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23126906 Sat, 03 Oct 2009 17:24:06 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23126179 http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23126179 Sat, 03 Oct 2009 14:10:15 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23122909 http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23122909 Fri, 02 Oct 2009 19:50:09 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23122863 http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23122863 Fri, 02 Oct 2009 19:42:57 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23108396 said by T J M:

Not completely sure of the nature in which NAT sessions work...
there's something i'm doing that can cause it to power cycle multiple times in a row...
An example would be file sharing software and some games that make thousands of connections]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23108396 Wed, 30 Sep 2009 15:44:11 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23108325
I'm gonna end up having to call AT&T, but i don't know where to start...this is getting crazy...it's so unreliable now.]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23108325 Wed, 30 Sep 2009 15:32:55 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23097591 said by wayjac:

You should email 2wire and detail the issues you have they may be interested enough to want your modem for study
Heh, I filed a ticket on Sunday at 1800 localtime (I guess they are in CA), and I got a query for my SN a few hours later, gave that, then in the morning I saw my status changed to "Escalated" but no more updates :(]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23097591 Mon, 28 Sep 2009 20:12:13 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23092830 said by T J M:

I haven't been able to test it, but there's something i'm doing that can cause it to power cycle multiple times in a row...
If "mbp" makes a large number of nat sessions that will trigger a reboot on most any router]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23092830 Sun, 27 Sep 2009 22:12:17 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23092753 home/ page yesterday; and indeed there was some update. It was 4.-- something or other, and now it's 5.29.109.5.

I haven't been able to test it, but there's something i'm doing that can cause it to power cycle multiple times in a row...I've noticed it a couple times after i turn on my MBP on and begin doing lot of 'net-intensive stuff. Like right now I'm just on my Windows desktop, and it hasn't been problematic for an hour or so.]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23092753 Sun, 27 Sep 2009 21:53:56 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23092576 said by cowbert:

2700HG-B only seems to crash when connected to the DSLAM. If I leave it disconnected from the DSL it will stay up as a dumb switch indefinitely. Some packets it is receiving from the DSLAM must be killing it.
I doubt that the dslam has anything to do with the modem crashing/rebooting/retraining.
If the dslam was the cause, setting the modem to bridge mode would confirm or rebuke that theory
Its possible that the cms could be making the modem reboot
said by cowbert:

Assuming firmware is getting pushed out gradually (say starting on West Coast and making it to East Coast by Thursday), I wonder why we are all seeing different symptoms?
Your issue is very unique, its possible it was just time for your 2wire to have issues
You should email 2wire and detail the issues you have they may be interested enough to want your modem for study]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23092576 Sun, 27 Sep 2009 21:13:57 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23092482
2700HG-B only seems to crash when connected to the DSLAM. If I leave it disconnected from the DSL it will stay up as a dumb switch indefinitely. Some packets it is receiving from the DSLAM must be killing it.

Assuming firmware is getting pushed out gradually (say starting on West Coast and making it to East Coast by Thursday), I wonder why we are all seeing different symptoms? EngineerBoy can at least access his router's web interface, but I can't :(]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23092482 Sun, 27 Sep 2009 20:49:55 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23091978 http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23091978 Sun, 27 Sep 2009 18:52:24 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23091949

INF Previous Log Session - 2009-09-20T03:50:30-05:00
INF
WRN P0000-00-00T00:00:42 pkg: can't extract role 'system' pkg 'system' because it doesn't exist
ERR P0000-00-00T00:00:42 pkg: can't extract role 'system' at all because no packages exist
INF P0000-00-00T00:00:42 pkg: continuing 11 updates and 2 removes
WRN P0000-00-00T00:00:42 pkg: can't extract role 'system' pkg 'system' because it doesn't exist
ERR P0000-00-00T00:00:42 pkg: can't extract role 'system' at all because no packages exist
INF P0000-00-00T00:00:43 pkg: starting schedule
INF P0000-00-00T00:01:03 pkg: skipping update pre-upgrade/pre-upgrade, already done
INF P0000-00-00T00:01:03 pkg: skipping update upgraderecovery/upgraderecovery_adsl, already done
INF P0000-00-00T00:01:05 pkg: starting update firmware/upgrade_adsl
INF P0000-00-00T00:01:06 pkg: found trusted cert: C=US, ST=California, L=San Jose, O=2wire, CN=PROD.2SP.CERTS.2WIRE.COM
INF P0000-00-00T00:01:06 pkg: parsed 9, found 1 trusted X.509 certificate(s)
INF P0000-00-00T00:01:06 pkg: signature check ok
INF P0000-00-00T00:01:07 pkg: checked 5 signatures, 1 are trusted and valid
INF P0000-00-00T00:01:07 pkg: making directory '/tmp/upg'
INF P0000-00-00T00:01:07 pkg: directory '/tmp/upg' created
INF P0000-00-00T00:01:07 pkg: opening file '/tmp/upg/start.ash'
INF P0000-00-00T00:01:07 pkg: file '/tmp/upg/start.ash' opened
INF P0000-00-00T00:01:07 pkg: closed file '/tmp/upg/start.ash'
]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23091949 Sun, 27 Sep 2009 18:44:12 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23091665 http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23091665 Sun, 27 Sep 2009 17:30:30 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23091615
I have to say, if this router wouldn't reboot and if it let me hardcode firewall rules to IP addresses without worrying about seeing the IP address tied to a MAC address on the internal network, I'd have not issues. As it is I'm going to have to find an alternative as I can no longer live with this thing randomly deciding it doesn't seen one of my servers and deactivating the rules associated with it.

Edit: double-checked my calendar and it started exactly a week ago, 9/20/2009.]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23091615 Sun, 27 Sep 2009 17:20:22 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23085695
I swear, my 2700HG-B has restarted over 20 times in the past few days. I've never had this problem before. It'll randomly reset itself, maybe once very three months or so for no apparent reason--no biggie. But this is ridiculous, it's resetting very frequtenly now. I'm thinking of callin AT&T, but i know they'll charge me the full price for a new 'gateway' since i've had this thing for a few years now (surely out of any warranty).

My network looks something like this...

TJM-RIGG (Windows 7 Box)
AppleTV
192.168.1.75 (XBOX 360)
TJM-iPhone-3GS
TJM-MacBook-Pro
[Plus another Windows Vista Notebook, casually]

I've had the MacBook for a couple months now...And with the AppleTV and the iPhone (both of which are new w/in the past 6 months or so), this is the most I've ever put my 'gateway' to use. Although i've never had a problem until earlier this week.]]> http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23085695 Sat, 26 Sep 2009 04:22:25 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23082865 http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23082865 Fri, 25 Sep 2009 15:00:01 EDT Re: 2700HG-B keeps powercycling http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23082046 http://www.dslreports.com/forum/Re-2700HGB-keeps-powercycling-23082046 Fri, 25 Sep 2009 13:13:03 EDT 2700HG-B keeps powercycling http://www.dslreports.com/forum/2700HGB-keeps-powercycling-23081592
My 2700HG-B started powercycling by itself every 15-20minutes.

This is the least of my problems though. I cannot access the web interface (port 80 is closed), it's stopped doing DHCP (nothing listening on UDP 67), and holding in the reset button for any length of time does not reset it to factory settings (in fact, it just reboots the device and the device connects to DSL just as before).

As I posted over in the ATT Northeast forum, my personal theory is that CMS pushed a bad firmware update.

Help? :)]]> http://www.dslreports.com/forum/2700HGB-keeps-powercycling-23081592 Fri, 25 Sep 2009 11:43:18 EDT