http://www.dslreports.com/forum/Internet-Dropped-Connection-Multiple-Times-Per-Day-23083325 en Thu, 09 Feb 2012 12:19:20 EDT Thu, 09 Feb 2012 12:19:20 EDT http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23251514
The problem that day had never been so bad.

Last night, not one disconnect. I am convinced that there is a problem with capacity in my area or node.

FIOS here I come.
--
Don't worry about the world coming to an end today. It's already tomorrow in Australia.
--Charles Schulz]]> http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23251514 Tue, 27 Oct 2009 21:23:27 EDT http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23246051
East Orlando

I had random disconnections prior, but there was no way that I could find logs on the old device, so can't be sure this is the same cause. I have a Motorola 5101:

2009-10-26 19:54:08 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2009-10-26 19:53:56 3-Critical U001.0 No UCD's Received - Timeout
2009-10-26 19:51:37 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-10-26 19:51:14 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2009-10-26 19:51:14 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-10-26 19:51:03 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-10-26 19:51:02 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-10-26 17:01:38 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2009-10-26 17:01:29 3-Critical R002.0 No Ranging Response received - T3 time-out
2009-10-26 05:53:08 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2009-10-26 05:53:02 3-Critical R002.0 No Ranging Response received - T3 time-out

This has happened every day or so since switching over, and a hard reboot seems to be the only fix. ]]> http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23246051 Mon, 26 Oct 2009 22:20:15 EDT http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23238914
I have had a total of 3 technicians to the house now, the last was the lead technician for my area (line tech). MTA has now been swapped a total of three times.

In the last three technician visits, first found a bad connection at the tap, possibly allowing ingress.

Second tech was sent to solely replace the MTA, which turned out to be bad and he had no spare (no phone for 8 hours).

Third and most recent tech found loose wiring at the TAP and upstream level discrepancies between the tap and what the modem was reporting (connections were secured and levels adjusted).

The good news is I have a contact at digital phone support I have been working with so we can keep some sort of history on what has been done.

The bad news, a few hours after the last tech visit, the modem had a near disconnect (Modem starts to drop but then picks right back up).

Have FIOS scheduled to be installed pending whether or not the problem is resolved.
--
Don't worry about the world coming to an end today. It's already tomorrow in Australia.
--Charles Schulz]]> http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23238914 Sun, 25 Oct 2009 14:01:09 EDT http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23163548
Just finished another call to support, apparentley they don't keep records of your previous calls.

Another tech is scheduled to come check the TAP and coax to the house. This is their last chance to correct this problem.
--
Don't worry about the world coming to an end today. It's already tomorrow in Australia.
--Charles Schulz]]> http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23163548 Sat, 10 Oct 2009 16:36:29 EDT http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23161806
If that isn't a dropped connection, then I don't know what is.]]> http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23161806 Sat, 10 Oct 2009 07:41:34 EDT http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23155441 --
GIT R DONE]]> http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23155441 Thu, 08 Oct 2009 23:20:08 EDT http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23153777 http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23153777 Thu, 08 Oct 2009 18:04:46 EDT http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23153452 http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23153452 Thu, 08 Oct 2009 17:10:55 EDT http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23128717 ]]> http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23128717 Sun, 04 Oct 2009 02:56:49 EDT http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23125964 http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23125964 Sat, 03 Oct 2009 13:23:02 EDT http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23085346
They called after I had a tech scheduled to come out, said alot of people in the area were having the same issue and should be fixed.

Was fine for about a week, now getting dropped connections multiple times daily.

Going to drop Bright house.
--
Don't worry about the world coming to an end today. It's already tomorrow in Australia.
--Charles Schulz]]> http://www.dslreports.com/forum/Re-Internet-Dropped-Connection-Multiple-Times-Per-Day-23085346 Sat, 26 Sep 2009 00:43:06 EDT http://www.dslreports.com/forum/Internet-Dropped-Connection-Multiple-Times-Per-Day-23083325
For example, after viewing my modems log, I was disconnected on Sept 24th at the following times.

4:43
15:35
16:33
17:33
21:47
24:22

And then my internet was completely out from 1am-2:30am that night.

How hard is it to keep your network up?]]> http://www.dslreports.com/forum/Internet-Dropped-Connection-Multiple-Times-Per-Day-23083325 Fri, 25 Sep 2009 16:18:09 EDT