| Clear is slower than Clearwire! I stuck with Clearwire for 3 years, anticipating the new WiMax service. The signal was often weak and the speeds similar to "dsl lite", but it always worked, which is more than I can say for Time Warner's Roadrunner.
Now that I have the new Clear service, my download speed has actually gotten slower! I'm averaging 1.2 Mbps in the Greensboro NC market. It started out at around 5 Mbps when I first hooked it up, but then it slowed down. I've talked with tech support a few times, but I'm told something different every time I call. Friday night the rep said that I had to agree to their terms of service to get my speed back. I agreed to that and the issue was supposed to be sent to their "level 2" tech support for resolution. Two days later, it was no better, so I called back. They had no record of my earlier call and no trouble ticket had ever been created! The rep on my most recent call said he would let me speak to level 2 tech support, but in the end, it didn't happen. It never happens. Do they even have a level 2 tech support? Finally they agreed to schedule a "truck roll" to send a technician out. That will happen in two days. 3 years ago, when I first got the service, they had to send a technician out and the guy basically said he couldn't help me, and he left. Let's hope things go better this time.
I want this system to work, but the early results are dismal. And it's infuriating that their tech support people seem to just make stuff up to make you think they are really working on your problem. Call them 5 times, you'll get 5 different reasons and "solutions", none of which work. |
