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uniqs
370

nycyoyo
@rr.com

nycyoyo

Anon

just got wideband

and download speeds are 30 but upload is 5.
calling them now to see what's going on....

btw, the new modem has wifi automatically installed and enabled... ugh
fxt107
join:2003-01-18
Mechanicsburg, PA

fxt107

Member

can you disable their wireless and use your own router?

rrnyc212
@rr.com

rrnyc212 to nycyoyo

Anon

to nycyoyo
you got the wrong modem. they did that with mine too and i was getting 30/5. i finally called in and the smbc modem they gave me was the wrong version that didn't support docsis 3.

the third time they sent someone here, that person finally brought the right modem and i am getting a constant 51/5.02 connection!
fxt107
join:2003-01-18
Mechanicsburg, PA

fxt107

Member

My appointment is tomorrow - can you let me know the correct model - as well as how it might work with an existing high-end wi-fi router. Can you shut off the wi-fi on theirs?