 CoxTech1VIP
join:2002-04-25
Chesapeake, VA
kudos:63 | Updated Cox HSI Limitations of Service I figure many of you might be interested in the following:
»ww2.cox.com/aboutus/policies/limitations.cox |
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Rob_Premium
join:2008-07-16
Mary Esther, FL | still not seeing the new speeds, did we get bumped yet? |
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 needforspeed59Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ | reply to CoxTech1
Rob, try and stay OT. There is a whole thread going on speed increases. 
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Rob_Premium
join:2008-07-16
Mary Esther, FL | i know but i don't think we got hit yet. gulfcoast is usually last  |
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| reply to CoxTech1
Are any of these tier usage caps new? Did the value package always have a 50GB cap? |
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CoxTech1VIP
join:2002-04-25
Chesapeake, VA
kudos:63 | said by Karl Bode:Are any of these tier usage caps new? Did the value package always have a 50GB cap? Yes, they were all updated. The Value tier that you referenced used to be capped at 4GB downstream/1GB upstream and has since been updated to 50GB total (upstream and downstream combined). |
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| Thanks! Any other tiers that have seen their caps changed?
And are these "hard" caps with tough enforcement or soft caps intended just to give customers an idea of what's deemed excessive? |
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CoxTech1VIP
join:2002-04-25
Chesapeake, VA
kudos:63 | Usage caps for all tiers of service were increased. I have no news on any changes to enforcement policies however subscribers should understand that they can be held to the stated caps at any given time. |
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| Thanks for the information. |
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Rob_Premium
join:2008-07-16
Mary Esther, FL Reviews:
 ·Vonage
| well, then that means if there strictly enforced, then i may have to give up on vonage. 90K uses a lot of bandwidth and, if i were to make a call, that can chew up on it pretty fast.
also, there's no meter like comcast has, either.
but, i'm assuming the limits are going to be enforced loosely. everyone was at 60 gigs and now 256 gigs is a lot.
(sorry, cox but your phone service is too expensive for me)
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 tubbynetreminds me of the danse russePremium,MVM
join:2008-01-16
Chandler, AZ
1 edit | said by Rob_:well, then that means if there strictly enforced, then i may have to give up on vonage. 90K uses a lot of bandwidth and, if i were to make a call, that can chew up on it pretty fast. rob, not 90kilo*bytes*, 90kilobits...and most call signaling is g711.ulaw plus control, which is much closer to 80kbps
lets take a 60 minute phone call.
80kilobits divided by 8 bits per byte = 10 kilobytes a sec.
multiply that by the 3600 seconds in a minute and you have...36000 kilobytes, or about 36meg.
if you *can't* spare 36meg for a phone call, you need to analyze what you're doing online.
methinks you're just spreading fud to find something to complain about. again.
q.
[edit] and its not 256gigs. its 250 for premier and 200 for preferred.
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"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..." |
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| reply to CoxTech1
said by CoxTech1:Usage caps for all tiers of service were increased. I have no news on any changes to enforcement policies however subscribers should understand that they can be held to the stated caps at any given time. Ok... But is there a place where we can see how much bandwidth we have used? Otherwise, it's your word against ours. |
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CoxTech1VIP
join:2002-04-25
Chesapeake, VA
kudos:63 | We hope to have a customer facing utilization tool up and running in the future but no such tool is available from us at this point. |
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tubbynetreminds me of the danse russePremium,MVM
join:2008-01-16
Chandler, AZ | reply to Guzzler
said by CoxTech1:We hope to have a customer facing utilization tool up and running in the future but no such tool is available from us at this point. and from a slightly legal standpoint, until this tool is up and running, they can't technically charge you for overages.
q.
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"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..." |
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Rob_Premium
join:2008-07-16
Mary Esther, FL Reviews:
·Vonage
| just saying we will need to be careful as not to go over the limit.
kinda makes one think.. metered billing after the 250 gig cap?
if i sound like i'm complaining, i'm not.
based on past performance, i doubt metered billing will be in cox's future if they want to keep their customers.
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tubbynetreminds me of the danse russePremium,MVM
join:2008-01-16
Chandler, AZ | said by Rob_:just saying we will need to be careful as not to go over the limit. but you saying that having vonage will throw you over that limit is not true. it would take nearly 28 hours of talktime to put you over 1gig, which is almost 1700 minutes. i highly doubt you talk 1700 minutes a month. like i said - your fears of overages are unfounded with vonage.
kinda makes one think.. metered billing after the 250 gig cap?
i'm guessing more of a pseudo-comcast-esque soft cap where you are warned if you exceed the threshold and happen to be in the top x-th percentile of users across a market/cox.
based on past performance, i doubt metered billing will be in cox's future if they want to keep their customers.
past performance is not necessarily an indicator of future trending.
however, since cox is a privately held company, there is no demand for shareholder profits. this removes the need to keep increasing the profit margin every year. as such, i doubt metered billing - but i have been wrong in the past. at any rate, the lack of a "cox sponsored" usage meter prevents anything of the sort (disconnection ala comcast or billing ala twc).
q.
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"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..." |
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Rob_Premium
join:2008-07-16
Mary Esther, FL | if cox want's to keep me, say no to metered billing, i've been a customer since 2000... (when our street was upgraded to humm guessing 533 mhz??) |
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 digiblurGot Sipura?Premium
join:2002-06-03
Louisiana
 ·Cox HSI
| reply to CoxTech1
If you stayed on the Vonage phone 24/7 you would even put a dent in the cap.
Loving the caps... I used to freak when I'd see my usage at almost 100 gig for the month. And this is measured at the router on an hour by hour, day, and month usage. I've got no problems with 200gig. I'm sure if I tried I could hit it but our area is so over subscribed you only get 2-5 megabits at night if you are lucky.
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1 edit | reply to CoxTech1
awesome cox
i have no problem with a 400GB cap with premier plus  |
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| reply to CoxTech1
Nice! Lots of headroom now for downloading.
I like to stream SKY.FM music at night and was worrying about the old 60 GB cap that Premier used to have.
Thanks Cox! |
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