Wireless Carrier Customer Service Compared > T-Mobile is good

reply to bigunk

Re: T-Mobile is good

I did have to use them. A lot. Problem was I carried a pager that I had set up with VZW to page me anytime someone left a voicemail. This was for when I was in areas where the cellphone wouldn't work, but the pager was scary reliable. About once a month, the pager would go off about 30 times per incoming voicemail. A call to VZW would be a wild goose chase through layers of stupidity, with some incompetence and idiocy thrown in for texture. They would tell me the biggest lines of BS just to get me off the phone. Finally, the contract was up and I tried TM. Actually, I had turned up TM first and ported my number over from VZW. Pager worked flawlessly, customer service was the bomb. I really like them, and will wait for them to build their network out some more.

Oh, and VZW customer service pissed my wife off over something small and stupid. She switched to TM as well. Never been happier.
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There is not a man in the country that can't make a living for himself and family. But he can't make a living for them AND his government, the way his government is living. What the government has got to do is live as cheap as the people.
- Will Rogers