iPhone Actually Hurting AT&T Customer Satisfaction > Apple Genius Bar: iPhones' 30% Call Drop Is "Normal" in NY

Apple Genius Bar: iPhones' 30% Call Drop Is "Normal" in NY

quote:

---

How utterly shitty is the iPhone on AT&T in the New York area? The average iPhone drops 30 percent of all calls. And that's considered acceptable by Apple.

Giz reader Manoj took his iPhone to the Genius Bar to have it looked at because it was dropping calls left and right, and AT&T swore stuff was totally kosher on their end, so he thought something was wrong with his phone. After doing a stat dump, the Genius showed Manoj that his iPhone had actually dropped 22 percent of calls.

The jawdropper: The Genius told Manoj that's actually excellent compared to most people in the New York area, where a 30 percent dropped call rate is the average. There was nothing Apple could do for Manoj. His phone was totally fine. Which means there's nothing Apple can do for rest of us.

Ridiculous, and downright insulting. But, uh, if you pay $150 for this box it'll be all better. Excuse me while I go and puke. I'll call somebody and complain, but it probably wouldn't get through.

---

I'd venture to say it's the iPhone's RF that's shitty, not AT&T. I've not had dropped calls in the 1 month I've had my Sony Ericsson. Even 3G speeds here in lower Manhattan aren't that bad (Note: I was on bluetooth on this test):



I guess I must be the exception to the rule..

-a333
--
Physics: Will you break the laws of physics, or will the laws of physics break you?
If physicists stand on each other's shoulders, computer scientists stand on each other's toes, and computer programmers dig each other's graves.

reply to Gbcue
Up to 30% of calls on an iPhone being dropped is "normal"?

Christ if my phone did that to me it would have gone back to the store in less than a week. I mean we buy cell phones to use the things, not have calls dropped like they were on fire

NefCanuck

I've had an iPhone for 2 years and I have never lost a call, if they ask me I would be 100% happy. My wife has Verizon and needs to use my phone to talk to her folks across the country because her connection stinks.
--
Any it new they in one. You here for mine you here.
-JV

Only time i get an "unexpected" dropped call is in my bedroom which gets 1 bar, weird the next room over, and some parts of my room get 5 bars! I typically go upstairs to make important calls, when i'm outside there is never an issue -ever-. As far as RF quality/strength on iPhone 3G, it's very robust and clear when it interferes with my amp's input, it actually sounds very neat!

- A
--
LETS GO METS!