iPhone Actually Hurting AT&T Customer Satisfaction > The Overburdened AT&T Network

The Overburdened AT&T Network

Ok it seams as though people are not looking at things in retrospect. The rest of the world is on GSM technology since the 80's and with the current limitations with "Revision A" on the CDMA networks; its only a matter of time before VZ/sprint follow suit. Cell service is cheap compared to "bag phone days" and with a full GSM rollout in the USA it would pretty much eliminate roaming agreements all-together. Until this happens, it truly is a money game. In my opinion when you pick one of the "big four" its like choosing the lesser of all the evils; though this sounds like a contradictory statement its totally true. I wont go into detail about my horrible customer service experience with 3 of the big four I've dealt with. bottom line; I carry a prepaid phone in my trunk from the carrier I'm not with for when times i really need a phone and mines not working today. I use the call forwarding feature with my plan. people expect way too much out of cell service. I really beg to differ that VZ has the most reliable network but wutever; doesn't really matter. In most cases it does depend on your geographical area. More subscribers=More dollars so when it is possible the carriers will saturate areas with higher usage with more towers. The FCC has to approve every tower that is erected so even if a carrier knows of an area where there is a "dead spot"; its not something that can be fixed overnight VZ, ATT or otherwise. Bottom line its all about "image" until GSM is rolled-out through all US carriers; and when this happens... you can be rest assured that the company that rolls out the better eqpt, has the better features and appears to have the best value will win. Regardless of this notion there will always be "churn" on every network because there are too many panzys out there that make 6 figure incomes; that will port out over some dumb stuff and pay the ETF to prove a point. At the end of the day everyone loves and hates their cell carrier.

reply to nixen
as a business customer, we'd be very happy to take on the bandwidth cost of installing a microsite in our suite. however, as far as i know they only allow this in a certain markets in north carolina?

there's no doubt the AT&T network went down the tubes because of the iphone. i've been on the phone countless times w/ their enterprise support and even they don't pretend to deny it.

...we have 90% blackberry devices here... as soon as the Iphone 3g came out our service went from a 90% satisfaction rate to maybe 20%... i can't even receive CALLS on my blackberry in my office unless i put my phone near a window. yet i still have a full signal if you look at that. and no, it's not my device thank you.

a microsite would solve a lot of problems.. . AT&T should be shipping them out for free to get people to offload some of their RF traffic at a more micro level...of course their own greed gets in the way of doing this.

...and as far as bandwidth, we have both AT&T and verizon broadband cards, and the verizon are significantly faster. we stopped ordering ATT broadband cards... (and the iphone uses the same network, it's not magic..).