Topic 'Callcentric down/unreachable?' in forum 'Callcentric users forum' - dslreports.com http://www.dslreports.com/forum/Callcentric-downunreachable-23113295 en Thu, 09 Feb 2012 20:17:04 EDT Thu, 09 Feb 2012 20:17:04 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23115188 said by human77:

CC executive?? I think you overestimate the company. :) There is a reason why our rates are so cheap.
What a foolish and unsupported statement, human77!! You obviously are new to VoIP.

CallCentric is one of the truly major business VoIP providers throughout the US, as well as supplier of other telecommunication services. They rarely ever have outages ... and the very few that have occurred are resolved in short order. They have a major office in the Wall Street area of NYC ... with a whole group of executives and technical and support staff.

CallCentric owns most of its own infrastructure including phone switches to make SS7 connections back into the PSTN at their location. They also operate their own network hardware that connects to the Internet using their own BGP ASN.

Because CallCentric operates a most of its own telecommunications infrastructure, their own people can resolve issues without needing to involve other vendors. And if an upstream supplier is at fault, CC has more clout in getting a quick fix.

The idea that CallCentric is a "small time" operation is preposterous. And, incidentally, all the speculation in the past that CC was based in Russia is equally silly. The offices are in NYC.

Just look at the posts in this thread ... from whiners who upon experiencing one rare short period of downtime are ready to crucify one of the best VoIP providers out there. Would some of you "complainers" mind telling us which provider, large or medium or small in size ... including PSTN ... has not had occasional (or for that matter frequent) downtime. I really would love to know the identity of the "perfect" VoIP provider.

Those of us who have participated in the BBR VoIP Forums over the last many years are ROTFLOAO at the naiveté shown by some of the newcomers.

OK! Who is going to post a smart retort that I must work for CallCentric. Those who know me well are well aware that I am a gastroenterologist ... with no fiduciary ties to CC.]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23115188 Thu, 01 Oct 2009 16:05:34 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23115112 said by human77:

I wonder why nobody answers the phone on the wholesale division either.
Maybe they are using their own service???

Having been in support for many years it amazes me how often I have to explain it's not possible for a down computer to send an alert it is down. Now if they want redundant servers or outside monitoring, that's another $ituation. BTW, the notice posted by CC at »Callcentric Down? says they have systems monitored and they were on the problem post-haste.]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23115112 Thu, 01 Oct 2009 15:52:52 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23115091 »Callcentric Down?

Seems like there is so little traffic on DSLReports for CallCentric that even CallCentric doesn't know they have their own forum on here. :(

Since we don't know what went wrong, there is no sense in trying to figure out what else they should do. Personally, expecting POTS type service at VoIP rates will never happen. There are many ways this could have been handled better, but in the big scheme of things this outage was trivial. Any one that depends upon a single comm channel for their connection will experience some down time. Even POTS goes down during stressful times (i.e. earthquakes).]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23115091 Thu, 01 Oct 2009 15:49:07 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114568
I will follow up with a support ticket!]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114568 Thu, 01 Oct 2009 14:37:14 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114346
quote:
Greetings,

I would like to express some frustration regarding this morning's outage. Waking up to several angry clients is not pleasant. What is even more frustrating is the complete lack of information regarding this outage.

I do realize (and appreciate) CallCentric's history of excellent support and up-time which is why I push my customers very hard to use CallCentric for all their calling. If CallCentric values its customers then they should establish an official social networking page such as Facebook or Twitter where a CallCentric employee can login from their cell phone and reassure its customer when something goes wrong that they are aware of the problem, working on a resolution and some ETA. When customers are loosing hundreds of dollars per hour then I need some plausible excuse for their losses. Silence is not an acceptable excuse from any company.

Even AT&T (the evil scourge of the earth) can managed a Twitter update for its customers.

Thank you.

]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114346 Thu, 01 Oct 2009 14:01:37 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114210 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114210 Thu, 01 Oct 2009 13:48:53 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114232 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114232 Thu, 01 Oct 2009 13:46:40 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114178 said by Bestware:

Some don't use Twitter.

You should reconsider your line of thought. The point of Twitter is that anyone from CallCentric can login to the account and update the status from their cell phones.

I don't see some CallCentric employee logging into GMail from their cell phone and sending a couple hundred thousand clients an outage update.

Even if NYC was wiped off the face of the earth.. then some CC executive somewhere could let us know what's going on.]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114178 Thu, 01 Oct 2009 13:39:00 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114163 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114163 Thu, 01 Oct 2009 13:37:11 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114154 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114154 Thu, 01 Oct 2009 13:35:52 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114056 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114056 Thu, 01 Oct 2009 13:24:22 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113994 Voip provider/internet provider.

The Virtual PBX (auto attendant)forwards calls to both our CC lines and cell phones as extentions to the system.
So when these troubles happen we still receive calls.]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113994 Thu, 01 Oct 2009 13:18:54 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114003 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114003 Thu, 01 Oct 2009 13:18:47 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114010
quote:
Outage notification:
Callcentric is experiencing an outage to our systems. We are working as quickly as possible to restore all systems. A notice will be posted here as soon as more information is available.
]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23114010 Thu, 01 Oct 2009 13:17:29 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113946 said by human77:

I wonder why nobody answers the phone on the wholesale division either.
He's probably the poor guy in the basement trying to splice together that 512 pair of fiber with duct tape. He can't answer the phone at the same time! :-D]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113946 Thu, 01 Oct 2009 13:09:30 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113938 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113938 Thu, 01 Oct 2009 13:08:21 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113834 Thanks]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113834 Thu, 01 Oct 2009 13:07:19 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113918 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113918 Thu, 01 Oct 2009 13:06:07 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113894 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113894 Thu, 01 Oct 2009 13:03:46 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113842 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113842 Thu, 01 Oct 2009 12:58:23 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113805 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113805 Thu, 01 Oct 2009 12:53:33 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113790 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113790 Thu, 01 Oct 2009 12:51:42 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113718 The number you are looking for is 212-379-4000. The company is split into 2 divisions with one being the Wholesale division and the other being the retail division. If you try to contact the retail division then it says they do not provide phone support and eventually terminate the call at the end of a recording.

I would rather they worked to resolve the problem than dedicating resources to answer my call. In these instances they should have a Official Twitter account setup so everyone knows what is going on. Maybe when the site comes up we should all open Trouble Tickets and complain about the lack of communication.. especially for a communication company! ]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113718 Thu, 01 Oct 2009 12:48:44 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113739
Hope they aren't trying to pull it forward because they were down anyway.]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113739 Thu, 01 Oct 2009 12:45:39 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113738 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113738 Thu, 01 Oct 2009 12:45:21 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113712
We are writing to inform you of a maintenance window that will occur on Monday October 5, 2009 from 03:00 AM to 07:00 AM US Eastern time (07:00 GMT/UTC to 11:00 GMT/UTC). This maintenance window requires changes that will affect service.

This was sent on 9/17. I wonder if the outage is related to the scheduled work? ... or did the warranty expire on a lowly router? hehehe

Service has been great so this glitch is not a show stopper for me.]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113712 Thu, 01 Oct 2009 12:41:28 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113659 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113659 Thu, 01 Oct 2009 12:36:45 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113650 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113650 Thu, 01 Oct 2009 12:36:02 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113598 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113598 Thu, 01 Oct 2009 12:32:34 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113420 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113420 Thu, 01 Oct 2009 12:32:27 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113575 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113575 Thu, 01 Oct 2009 12:31:12 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113590 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113590 Thu, 01 Oct 2009 12:30:50 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113579 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113579 Thu, 01 Oct 2009 12:29:35 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113502 I have tried a few other providers and CallCentric is, hands down, the best. No matter what company you choose there is always a good chance someone is going to cut through a cable somewhere. Thankfully it is New York City and people are available 24/7.

If it were Pittsburgh, PA or Enid, KS then we would be waiting for some recruiting company to find some poor bastard who knows how to climb down a well, rescue Lassie and splice together 512 pair of fiber optic cable in the dark with duct tape. ]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113502 Thu, 01 Oct 2009 12:28:31 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113568
I wish I could forward calls to my cell phone right now, but their website is down. In fact, calling my numbers no longer go to voicemail. Nothing. Fast busy signal after a very long delay of nothing happening. I am going to lose a lot of business over this.

Crystal River, Florida.]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113568 Thu, 01 Oct 2009 12:28:26 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113460 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113460 Thu, 01 Oct 2009 12:18:36 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113432 Very out of the ordinary. This is the first outage in about 9 months and the last one lasted about 15 minutes. Considering their domain servers and voice traffic are both down indicates one of their major providers went offline.

Someone probably cut through a communication cable somewhere.. ]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113432 Thu, 01 Oct 2009 12:16:12 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113375
I wish they had some independent way of communicating with their customers. ]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113375 Thu, 01 Oct 2009 12:15:21 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113414 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113414 Thu, 01 Oct 2009 12:14:16 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113403 http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113403 Thu, 01 Oct 2009 12:12:54 EDT Re: Callcentric down/unreachable? http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113383
I wish they had some independent way of communicating with their customers. ]]> http://www.dslreports.com/forum/Re-Callcentric-downunreachable-23113383 Thu, 01 Oct 2009 12:09:50 EDT Callcentric down/unreachable? http://www.dslreports.com/forum/Callcentric-downunreachable-23113295
Anyone else seeing a similar issue? I'm located in Brooklyn, NY]]> http://www.dslreports.com/forum/Callcentric-downunreachable-23113295 Thu, 01 Oct 2009 11:57:44 EDT