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Dracut, MA
reply to Karl Bode

Re: as a comcast business customer, i blame comcast 100%.

reps DO get training and DO have support documents at fingertips. Not everyone makes use of this or still are clueless about them. But I will say I do often have people ask about cable cards, I am more then happy to set them up with them. We DO have to mention that the comcast guide doesn't come in and VoD doesn't come in as well as if I didn't then it is misleading, more often then not unless the person has a Tivo they will say nevermind about the card.

There are some Tru2way tv's out there which should allow access to VoD with a cablecard and hopefully we will see more people using cards.