http://www.dslreports.com/forum/SMC-8014-Speed-Issues-and-Interface-23122177 en Fri, 10 Feb 2012 23:15:38 EDT Fri, 10 Feb 2012 23:15:38 EDT http://www.dslreports.com/forum/Re-SMC-8014-Speed-Issues-and-Interface-23718494
They have done all kind of trouble shooting. First checked the signal quality and strength to the modem, every thing is within spec. Second, they replaced the modem. It worked for about 5 days, then same exact issues. Third, replaced with another modem. While the tech was still on site the modem started randomly resetting. I waited it out and it lasted 12 hours and its now doing it again. I really don't know what to do now but leave comcast and go an alternate route.

I should also point out that getting anyone at comcast to help is really frustrating. The techs didn't even know the password for the router! I had to log them in. They also kept suggesting to me that a router reset is standard procedure! I understand that from a troubleshooting standpoint, but come on! The fact that a router reset fixes the problem while the tech is on site, does not mean they fixed the problem.

Sorry for the rant, but i'm not sure what else to do at this point. At least I know now that i'm not the only one with this problem. ]]> http://www.dslreports.com/forum/Re-SMC-8014-Speed-Issues-and-Interface-23718494 Thu, 28 Jan 2010 15:40:23 EDT http://www.dslreports.com/forum/Re-SMC-8014-Speed-Issues-and-Interface-23310870 http://www.dslreports.com/forum/Re-SMC-8014-Speed-Issues-and-Interface-23310870 Sun, 08 Nov 2009 17:07:34 EDT http://www.dslreports.com/forum/Re-SMC-8014-Speed-Issues-and-Interface-23288156 http://www.dslreports.com/forum/Re-SMC-8014-Speed-Issues-and-Interface-23288156 Wed, 04 Nov 2009 01:40:49 EDT http://www.dslreports.com/forum/Re-SMC-8014-Speed-Issues-and-Interface-23248978 http://www.dslreports.com/forum/Re-SMC-8014-Speed-Issues-and-Interface-23248978 Tue, 27 Oct 2009 13:51:02 EDT http://www.dslreports.com/forum/Re-SMC-8014-Speed-Issues-and-Interface-23232043
Thanks!]]> http://www.dslreports.com/forum/Re-SMC-8014-Speed-Issues-and-Interface-23232043 Fri, 23 Oct 2009 17:59:15 EDT http://www.dslreports.com/forum/SMC-8014-Speed-Issues-and-Interface-23122177 http://www.dslreports.com/forum/SMC-8014-Speed-Issues-and-Interface-23122177 Fri, 02 Oct 2009 17:30:50 EDT